I would like to apologize again for the way your service visit began. I can assure you again that person is no longer with our dealership or our company. I would hope that you could have appreaciated what our General Manager and Our New Service and Parts Director did to assist you through this experience. The dealership did provide you with the use of a car at no expense to you while we pursued an authorization from Hyundai Warranty to still cover the repairs that they originally declined due to the modifacations that were done to the vehicle after your original purchase. We were as disapointed as you were in the end that our efforts to ask Hyundai to reverse their decision did not provide the desired out come for you.
So sorry for the experience you had with us and we will evaluate our processes in hopes of improving any future visits you may have to our store.
Our apologies for the experience you had with us. We hope to service you better in the future.
I am sorry for the confusion with your visit. We are currentlly training new people and working towarss a better experience. We do have some special order parts on order for you. When those parts arrive we will contact you to let you know they have arrived.
Thank you for sharing your experience. We are currently working on re instating the shuttle service for this store. We should be able to accomodate you needs for your next service visit.