World Hyundai Matteson


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1142 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 3.8888889/5Overall Rating 3.8888889/5Overall Rating 3.8888889/5rating 3.8888889rating 3.8888889
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago
John R. on 05/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Outstanding professionals"
Very politely went over all the details as to what work was being perform on my car
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 05/22/2017
Service Type: Repair
Review Created: 05/28/2017 05:43 PM
Norma H. on 05/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
my work was done in a timely manner. KB is always polite and explains any work that needs to be done.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/18/2017
Service Type: Repair
Review Created: 05/27/2017 07:00 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/27/2017

HELLO NORMA,

THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY.

WE ARE GLAD WE WERE ABLE TO SATISFY YOUR EXPECTATIONS. WE THANK YOU FOR YOUR POSITIVE REMARKS

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Carl H. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Five star
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 05/18/2017
Service Type: Maintenance
Review Created: 05/26/2017 08:58 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/27/2017

HELLO CARL.

THANK YOU FOR TAKING THE TIME TO COMPELTE OUR SURVEY!

WE ARE GLAD YOU WERE SATISFIED WITH THE SERVICE YOU RECEIVED. YOU ARE A VALUED CUSTOMER

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Brenda F. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
Friendly people
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/26/2017 04:29 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/27/2017

HELLO BRENDA,

THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY!

WE ARE GLAD YOU WERE SATISFIED WITH YOUR VISIT. YOU ARE A VALUED CUSTOMER

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Verified Customer on 05/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"World Hyundai"
Good service, friendly staff
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/17/2017
Service Type: Repair
Review Created: 05/26/2017 08:06 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/26/2017

HELLO!

THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY!

WE ARE HAPPY TO HEAR YOU HAD A GOOD SERVICE VISIT WITH US.




Tiffany Rebb
Service Bdc
708-983-6533
Robert B. on 05/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Got a great bargain on my car."
tes
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 05/22/2017
Service Type: Maintenance
Review Created: 05/25/2017 10:51 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/25/2017

HI ROBERT,

THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY.

THANK YOU FOR RATING US WITH ALL FOUR STARS. HOPEFULLY NEXT VISIT WE CAN REACH A FIVE STAR RATING!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
George M. on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to get to and make appts."
service manager was very easy to deal with and he took care of my problem.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 05/18/2017
Service Type: Repair
Review Created: 05/24/2017 12:10 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/24/2017

HI GEORGE,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE AT HAPPY TO HEAR YOUR SERVICE VISIT WITH US WAS GREAT AND WE LOOK FORWARD TO SERVICING YOU ON YOUR NEXT SERVICE VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Susanne R. on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dealer"
Great service and reliable
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 05/20/2017
Service Type: Maintenance
Review Created: 05/24/2017 10:17 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/24/2017

HI SUSANNE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE GRATEFUL FOR YOUR CONTINUED SERVICE WITH US, AND THANKS FOR RATING US WITH ALL 5 STARS!

Tiffany Rebb
Service Bdc
708-983-6533
Cecilia M. ReScore Review on 05/23/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Immediate contact"
Once I elevated my issue to management, my issue was resolved satisfactorily immediately.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 05/18/2017
Service Type: Maintenance
Review Created: 05/23/2017 01:40 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Run around"
Normally, I get great service but I need a repair under warranty and I am getting the runaround. So disappointed.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 05/18/2017
Service Type: Maintenance
Review Created: 05/23/2017 01:40 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/23/2017

HELLO CELCILIA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE SORRY FOR ANY PROBLEMS THAT YOU MAY HAVE HAD AT YOUR LAST VISIT! WE ARE WORKING HARDER TO SERVE YOU BETTER!

Tiffany Rebb
Service Bdc
708-983-6533
Frederick Z. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice attention"
Relatively speedy handling of my recall repair and an oil change
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 05/19/2017
Service Type: Repair
Review Created: 05/23/2017 12:15 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/23/2017

HI FREDERICK,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOUR SERVICE VISIT WITH US WAS GREAT AND WE LOOK FORWARD TO SERVICING YOU ON YOUR NEXT SERVICE VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Beverly B. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai review"
wonderful experience
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/23/2017 11:42 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/23/2017

HI BEVERLY,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOUR SERVICE VISIT WAS EXCELLENT AND WE PRIDE OURSELVES ON YOUR SATISFACTION!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Pamela E. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BK"
Not everyone is good there. People complain in the waiting area. The one time I didn't have KB, the other man put my green book in someone else's car, with all my info and maintenance papers..... he wasn't to concerned.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/23/2017 11:30 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/23/2017

HI PAMELA,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOU FOR RATING US WITH ALL 5 STARS AND WE ARE HAPPY TO HEAR YOU ENJOY YOUR SERVICE VISIT WITH KB!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
PAUL C. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Curtious and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/23/2017 06:13 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/23/2017

HI PAUL,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE GRATELY APPRECIATE YOU FOR THE WONDERFUL REMARKS AS WELL AS REATING US WITH ALL 5 STARS! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job"
Good Job
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/22/2017 09:33 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/22/2017

HI,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOU FOR RATING US WITH ALL 5 STARS AND WE LOOK FORWARD TO SERVICING YOU ON YOUR NEXT SERVICE VISIT WITH US!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Verified Customer on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service"
Nice job
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/20/2017 03:01 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/20/2017

Hello,

Thanks for taking the time to complete the survey!

We value you as our customer and would like to thank you for your kind words as well as rating us with 5 stars!

Tiffany Rebb
Service Bdc
708-983-6533
Bobbie J. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Workers "
Friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/12/2017
Service Type: Repair
Review Created: 05/19/2017 04:58 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/20/2017

Hi Bobbie,

Thanks for taking the time to complete the survey!

Thank you for the compliment of our service! Also for rating us with all 5 stars!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No surprises"
Found brake light out.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/19/2017 04:25 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 05/20/2017

Hello,

Thanks for taking the time to complete the survey!

We are grateful for your continued service with us!

Tiffany Rebb
Service Bdc
708-983-6533
Katherine J. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timeliness and great service."
Excellent service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/19/2017 11:11 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/19/2017

HI KATHERINE,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOUR SERVICE VISIT WITH US WAS EXCELLENT. WE PRIDE OURSELVES ON OUR CUSTOMER'S SATISFACTION!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Knowledgeable and friendly service employees
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/19/2017 10:32 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/19/2017

HELLO,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOUR SERVICE VISIT WITH US WAS EXCELLENT. WE LOOK FORWARD TO SERVICING YOU ON YOUR NEXT VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Verified Customer on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Everyone is always friendly and helpful.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/18/2017 01:08 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 05/19/2017

HELLO,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOU FOR RATING US WITH ALL 5 STARS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT SERVICE VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
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