World Hyundai Matteson


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1298 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.8421084/5Overall Rating 3.8421084/5Overall Rating 3.8421084/5rating 3.8421084rating 3.8421084
Original
Overall Rating 1.89474/5rating 1.89474rating 1.89474rating 1.89474rating 1.89474
91% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 07/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change "
Takes awhile but service is great. I wish they would work on the time it takes for an oil change.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/25/2017 06:35 PM
Barbara A. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alex at world hyundai"
Alex time care of me back in April 2017 had to replace engine in car he took such good care of me with loaner keeping in touch about progress made sure everything was done right car runs great now . Alex was such a great help . I don't know if this review will help him but he's such a great addition to the,service dept. at World Hyundai I give him the highest rating you can give him . Thank you Barbara Arnold
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/25/2017 12:54 PM
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Peter M., Service BDC at World Hyundai Matteson responded on 07/25/2017

Thank you for your 5 Star Survey! We appreciate your business and look forward to servicing your vehicle in the near future. 

Thank you, 

Peter Martinovich 
Service BDC 
World Hyundai Matteson
Arthur L. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close"
Yes, referred one person that bought a car.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/25/2017 11:29 AM
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MARIELA C. at World Hyundai Matteson responded on 07/25/2017

Hello Arthur,

World Hyundai Service and Sales team thank you for your business. We look forward servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
MARY C. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Great
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/25/2017 10:29 AM
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Peter M., Service BDC at World Hyundai Matteson responded on 07/25/2017

Thank you for your awesome review Mary!  We appreciate your business and looking forward to seeing you at your next service visit with us!

Thank you, 

Peter Martinovich 

Service BDC 
World Hyundai Matteson
Vilai F. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful. Positive attitude Satisfied with the value of service received. "
I have recommend to all my co-workers.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/24/2017 04:37 PM
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Peter M., Service BDC at World Hyundai Matteson responded on 07/25/2017

We thank you for your excellent review of our Service Department and also thank you for referring your co-workers to our dealership.  

Thank you, 

Peter Martinovich 

Service BDC 
World Hyundai Matteson
Tonya B. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT SERVICE !"
GREAT SERVICE !
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/24/2017 10:04 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/24/2017

HELLO TONYA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY THAT YOUR SERVICE WITH US WENT WELL ,AND WE LOOK FORWARD TO SEEING YOU AT YOUR NEXT VISIT!  HAVE A GOOD DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Brian G. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"KB in service is outstanding and very helpful"
KB in service is outstanding and very helpful
I give them 5 stars because of KB
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/21/2017 07:07 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/22/2017

Hello Brian, 

Thank you for the 5 star review, we look forward servicing your vehicle in the future. Have a great day.

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer ReScore Review on 07/24/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad Customer Service"
After an awful experience I got a generic letter back. Didn't offer anything to make the experience any better.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/21/2017 04:23 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Awful experience "
This was the worst service appointment I have ever had. Nobody seemed to know who was doing what. Then I get back in my car and they never did
Anything about my check engine light!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/21/2017 04:23 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/24/2017

HI,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE WOULD LIKE TO APOLOGIZE FOR THE ISSUES THAT ACCURED AT YOUR LAST SERVICE VISIT!  WE DO VALUE YOU AS A CUSTOMER AND WE ARE WORKING HARDER TO SERVE YOU BETTER!

Tiffany Rebb
Service Bdc
708-983-6533
Celeste J. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always have great deals"
I was so happy my appointment was at 7:30am and I was done at 7:50am I was able to enjoy the rest of my day off thanks!!!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/21/2017 10:26 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/21/2017

HI CELESTE, 
 
THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE GLAD THAT YOU GOT THE CHANCE TO ENJOY YOUR OFF DAY! WE APPRECIATE YOU FOR RATING US WITH ALL 5 STARS!

Tiffany Rebb
Service Bdc
708-983-6533
Jennifer W. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extraordinary K.B ;;and Management "
The exemplary services that I get have me popping my collar
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/21/2017 05:46 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/21/2017

HI JENNIFER,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

MRS. WILLIAMS WE THANK YOU FOR BEING A LOYAL, AND KIND CUSTOMER! HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
William P. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast"
Professional and courteous. I would recommend World Hyuandi to anyone looking to buy.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/20/2017 06:58 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/21/2017

HELLO WILLIAM,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

ALEX WOULD LIKE TO THANK YOU FOR RATING HIM, AS WELL AS THE REST OF THE TEAM WITH ALL 5 STARS!  HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Jerome A. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alex"
Ok service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/24/2017
Service Type: Repair
Review Created: 07/20/2017 03:50 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/20/2017

Hello Jerome,
 
Thank you for taking the time to complete the survey. Have a great day!

Tiffany Rebb
Service Bdc
708-983-6533
Cassandra H. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Advisor KB"
My Service Advisor took great care of me and let me there was a delay with the delivery of the part. He also made sure I had a vehicle to drive.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/19/2017 10:23 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/20/2017

Hello Cassandra,

Thank you for taking the time to complete the survey. KB and our service department staff look forward to servicing your vehicle in the future. Have a great day.

Tiffany Rebb
Service Bdc
708-983-6533
Jayman A. on 07/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient Service Times"
I dropped the vehicle off late Friday night and it was finished on Saturday. Very convenient. The price was fair, too.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 07/15/2017
Service Type: Maintenance
Review Created: 07/19/2017 12:22 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/19/2017

Hello Jayman, 

Thank you for taking the time to complete the survey. We are happy to service your vehicle. Have a great day!

Tiffany Rebb
Service Bdc
708-983-6533
Nichole T. ReScore Review on 07/19/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Really?!"
I did my review less then 24 hours ago and you want me to re-review my thoughts on your service? Well, here you go....If the service was as fast and as great as you would like my review to be, you all would be doing, a great job. However, we know that's not the case. I hope this helps.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 06:24 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor time management "
Waited almost 4 hours for recall checks that I was told wouldn't take more that a hour. Then got charged for an oil change that was suppose to be part of the service they were providing.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 06:24 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/19/2017

HI NICHOLE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

I WOULD LIKE TO APOLOGIZE FOR ANY ISSUES THAT MAY HAVE ARISED AT YOUR LAST SERVICE VISIT!  WE ARE WORKING HARDER TO SERVE YOU BETTER!

Tiffany Rebb
Service Bdc
708-983-6533
Deadre D. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Accommodates schedule "
Friendly no hassle service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 06:18 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/19/2017

HELLO DEADRE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE HERE AT WORLD HYUNDAI ARE GRATEFUL FOR YOU RATING US WITH ALL 5 STARS, AND FOR YOUR CONTINUED SERVICE WITH US!  HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Nelson C. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great place "
Great place
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 03:46 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/18/2017

Hi Nelson,

We thank you for the 5 star review. We appreciate your business and we look forward on servicing your vehicle in the future. 

Tiffany Rebb
Service Bdc
708-983-6533
Christina P. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile!"
I brought in my 2016 SantaFe Sport for normal oil change and found out there was a recall. This was taken care of very quickly and professionally saving me a 2nd trip back for just the recall. Thanks!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 02:09 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/18/2017

Hello Christina,

Thank you for servicing your vehicle with us, we look forward servicing your 2016 Santa Fe Sport in the future. Have a great day!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
World hyundai always provides great customer service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 01:43 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/18/2017

Hello,

Thank you for the 5 start review and for taking the time to complete the survey. Have a wonderful week.

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great services "
Great services
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 11:21 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 07/18/2017

Hello,

Thank you for the 5 star review and for taking the time to complete the survey. Have a great day!

Tiffany Rebb
Service Bdc
708-983-6533
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