World Hyundai Matteson


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1435 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 3.7586197/5Overall Rating 3.7586197/5Overall Rating 3.7586197/5rating 3.7586197rating 3.7586197
Original
Overall Rating 2.03448/5Overall Rating 2.03448/5rating 2.03448rating 2.03448rating 2.03448
91% Would Recommend
100% Business Response
Latest Review 3 days ago
James C. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Experience"
Excellent Service and nice people.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/23/2017 08:53 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/23/2017

Hello James,

Thanks for taking the time too complete the survey. We look forward to servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Willie S. on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"not applicable"
not applicable
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/23/2017 08:23 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/23/2017

Hello Mr. Sanders,

Thank you for taking the time to complete the survey. Have a great weekend. 

Mariela Carrera
Service BDC
708-983-6569
Sandra P. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"KB"
KB goes beyond excellent service. I asked him if he would take a ride in my car because I heard a noise coming from my engine. He Took time out from his busy Day and went for a ride with me around the parking lot. It turns out there was no sound and nothing was wrong with my car. Who else would do that except for KB ?
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/22/2017 07:16 PM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/23/2017

Hello Sandra,

KB and our service department would like to thank you for the great review and for taking the time to complete the survey. We look forward to servicing you vehicle in the future. And thanks for all of your business.  Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Peter W. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
The staff is always friendly and are very prompt on the time they say the service will take
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:57 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/22/2017

HELLO PETER,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE GRATEFUL FOR YOU RATING US WITH ALL 5 STARS!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
David W. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great & Timely Care"
Excellent care by service representative, Fred. I was most pleased
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 10:10 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/22/2017

HI DAVID,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Victoria D. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is very courteous and friendly. The work was done to my satisfaction. "
I would recommend to my friends. For some reason, I thought they washed the car when service was done. My car was not washed. No problem. I just thought this was part of the service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 11:19 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/21/2017

HELLO VICTORIA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Jasmine J. ReScore Review on 09/21/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"."
.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:23 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"."
.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:23 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/21/2017

HI

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Jeffrey C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience "
Sure they even washed it for me
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:26 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/19/2017

HI JEFFREY,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GOOD DAY!

Tiffany Rebb
Service Bdc
708-983-6533
ANTHONY G. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I recommend World Hyundai for your service needs. Service is provided at the time promised. Staff is courteous
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 08:13 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/19/2017

HI ANTHONY,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE WOULD LIKE TO THANK YOU FOR RATING US WITH ALL 5 STARS! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Frank P. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"*****"
attendant was very courteous and service timely.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/17/2017 08:03 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/18/2017

Hello Mr. Frank,

Thank you for taking the time too complete the survey. Thanks for the 5 star review. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Geraldine J. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gerry J"
Was in and out in a timely fashion.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:24 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/16/2017

HI GERALDINE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE GRATEFUL FOR YOUR CONTINUED SERVICE WITH US!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
David W. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice people and friendly"
Seems like complimentary oil changes are taking longer to complete
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 01:19 PM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/15/2017

Hello David, 

Thank you for taking the time to complete the survey, we do value our customers opinion. We would like to apologize for the extensive wait time. Thank you for your business. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Orlando S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service. "
Thanks
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 12:44 PM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/15/2017

Hello Orlando,

Thank you for taking the time to complete the survey. Thanks for the 5 star review and for all of your business. We look forward too servicing you vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Talisa T. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service & Friendly :)"
Yes, I always tell friends & family to
World Hyundia
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:59 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/15/2017

HI TALISA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE THANK YOU FOR BEING A LOYAL CUSTOMER ,AND FOR RATING US WITH ALL 5 STARS! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Herbert H. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly"
I am very satisfied with the quality of service that I receive at this dealership
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:07 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 09/14/2017

Hello Mr. Herbert,

Thank you for taking the time to complete the survey. We would like to thank you for the 5 star reviewand also for your business. We look forward too servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Audrey N. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Still My Favorite Dealership !"
Took a bit longer this time for service but with the strike I'm sure its more business than usual. Still won't go anywhere else !
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 07:06 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/13/2017

HELLO AUBREY,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Aubrey P. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism at it's best"
The Excellent service rendered, along with professionalism exhibited was unparalleled
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:51 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/13/2017

HELLO AUBREY,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Eric Y. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice people servie is nice"
yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 08:47 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/13/2017

HI ERIC,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great experience and kept me in the loop.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 12:15 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/12/2017

Hello,

Thanks for taking the time to complete the survey!

Thank you for rating us with all 5 stars, and for being a valued customer!

Tiffany Rebb
Service Bdc
708-983-6533
Thomas H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service representatives"
The service department representatives are always present and never make it seem that you are a bother.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 12:00 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 09/12/2017

Hello Thomas,

Thanks for taking the time to complete the survey!

We are so grateful to you for the wonderful remarks, and for the 5 star rating! Have a wonderful day!

Tiffany Rebb
Service Bdc
708-983-6533
Displaying Review 1 - 20 of 1435 in total