World Hyundai Matteson


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1019 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 2.999998/5Overall Rating 2.999998/5rating 2.999998rating 2.999998rating 2.999998
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Jill N. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Recently had routine oil change and front brakes - when I arrived and checked in they found a recall and repaired that. The service is always quick and courteous.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/22/2017
Service Type: Repair
Review Created: 03/24/2017 07:14 PM
Patricia B. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Continue to supply great service to car and customer
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 03/17/2017
Service Type: Repair
Review Created: 03/21/2017 10:21 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/22/2017

HI PATRICIA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE REALLY DO VALUE OUR CUSTOMERS OPINION , SO THANK YOU SO MUCH FOR ALLOWING US TO CONTINUE TO SERVE YOU!HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Willie S. on 03/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"excellent staff"
great service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/21/2017 04:05 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/21/2017

HELLO WILLIE,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE GLAD THAT YOU ARE PLEASED WITH YOUR SERVICES. WE CAN'T WAIT TO SEE YOU ON YOUR NEXT SERVICE VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Cheryl C. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your service Tech - KB"
Service is good.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 01:44 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/21/2017

HI CHERYL,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOU FOR GIVING US ALL FIVE STARS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT SERVICE VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Elaine P. on 03/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind understanding take care of you"
Yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/10/2017
Service Type: Maintenance
Review Created: 03/18/2017 03:57 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/18/2017

HELLO ELAINE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE GREATLY APPRECIATE YOU FOR GIVING US ALL 5 STARS,AND WE LOOK FOWARD TO SEEING YOU ON YOUR NEXT VISIT

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 03/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service but long wait"
Wait time is always long for maintenance (1-3hrs I have waited before)
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 03/10/2017
Service Type: Repair
Review Created: 03/17/2017 09:32 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/18/2017

HI ANONYMOUS,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APOLOGIZE FOR THE LONG WAIT TIME, AND WE ARE WORKING HARDER TO SERVE YOU BETTER WITH LESS WAIT TIMES!

Tiffany Rebb
Service Bdc
708-983-6533
Paul K. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Free oil changes when you purchase a new car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/10/2017
Service Type: Maintenance
Review Created: 03/17/2017 04:47 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/18/2017

HI PAUL,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE GRATEFUL FOR GIVING US ALL 5 STARS! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Wanda J. on 03/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees "
Hyundai Team is surperb. Atmosphere great and safe for someone having to make decisions the support is there not to benefit the company only but what's best for me
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/16/2017 10:43 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/16/2017

HI WANDA,

THANK YOU  FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE SO PLEASED THAT YOUR EXPERIENCE WITH US WAS EXCELLENT! WE PRIDE OURSELVES ON PROVIDING YOU WITH THE BEST SERVICE!

Ciera Jones
Service Bdc
708-983-6533
Derek W. on 03/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I always receive great service from World, even as a walk-in
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/16/2017 10:40 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/16/2017

HELLO DEREK,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOU HAD A GREAT SERVICE VISIT. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT!

Ciera Jones
Service Bdc
708-983-6533
Verified Customer on 03/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"MH"
Very friendly service always, takes very long for oil change here
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/16/2017 09:53 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/16/2017

HI,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

I WOULD LIKE TO APOLOGIZE FOR ANY INCONVENIENCE THAT YOU HAD!

Ciera Jones
Service Bdc
708-983-6533
Kawan T. on 03/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
As always, very satisfied with the work and professionalism demonstrated by the team!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/11/2017
Service Type: Maintenance
Review Created: 03/14/2017 03:57 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/14/2017

HELLO KAWAN,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOU FOR GIVING US ALL FIVE STARS. I AM GLAD TO HEAR THAT YOUR SERVICE WAS GREAT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Helen H. on 03/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well i love the fact that i was in and out. that was great"
Thanks
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 03/07/2017
Service Type: Maintenance
Review Created: 03/13/2017 05:43 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/14/2017

HELLO HELEN,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOUR SERVICE WAS HANDLED IN A TIMELY MANNER. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Kimberly K. on 03/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"45,000 mile maintenance"
Everyone was polite, and understood what it was we needed serviced. All work was done in a timely and courteous manner
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 03/08/2017
Service Type: Maintenance
Review Created: 03/13/2017 05:42 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/14/2017

HELLO KIMBERLY,

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR WE WERE ABLE TO GET YOU IN SERVICE IN A TIMELY MANNER. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Dirk W. on 03/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2007 Hyundai Accent
Category: Service
Service Date: 03/02/2017
Service Type: Maintenance
Review Created: 03/13/2017 03:45 PM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/13/2017

HELLO DIRK

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE ARE HAPPY TO HEAR YOU HAD A GREAT SERVICE VISIT. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Verified Customer on 03/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Excellent, would highly recommend.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 03/08/2017
Service Type: Maintenance
Review Created: 03/10/2017 12:09 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/11/2017

HI, JAMES

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

IM GLAD TO HEAR THAT YOUR SERVICE WAS GREAT, WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT!

Tiffany Rebb
Service Bdc
708-983-6533
Lisa A. on 03/10/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad service manager"
Unprofessional
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 03/07/2017
Service Type: Maintenance
Review Created: 03/10/2017 11:24 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/11/2017

HELLO, LISA

THANK YOU FORE TAKING THE TIME TO COMPLETE THE SURVEY!

IM SORRY ABOUT THE INCONVENIENCE THAT THIS MATTER HAS CAUSED, WE DO VALUE YOU AS A CUSTOMER AND WE WILL NOT ALLOW THIS TO HAPPEN AGAIN!

Tiffany Rebb
Service Bdc
708-983-6533
Bernard M. on 03/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/04/2017
Service Type: Maintenance
Review Created: 03/07/2017 12:14 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/09/2017

HELLO BERNARD,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

SO GLAD TO HEAR THAT YOUR SERVICE WAS GREAT! HAVE A NICE DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Matthew W. on 03/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Keep up the good work.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 03/03/2017
Service Type: Maintenance
Review Created: 03/07/2017 10:45 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/07/2017

HI, MATTHEW

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY!

I'M GLAD TO HEAR YOUR SERVICE VISIT WAS GREAT. WE PRIDE OURSELVES ON YOUR SATISFACTION!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Latanya S. on 03/07/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Untimely service "
Took entirely too long. I might as well have come in without an appointment
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/03/2017
Service Type: Maintenance
Review Created: 03/07/2017 10:33 AM
Ciera J., Service BDC at World Hyundai Matteson responded on 03/07/2017

HI LATANYA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

I'M SORRY FOR THE WAIT TIME AND ANY INCONVENIENCE YOU HAD. ON YOUR NEXT VISIT WE WILL WORK HARDER TO GET YOU OUT FASTER!

Ciera Jones
Service BDC
World Hyundai
708-983-6500
Jeffery C. on 03/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Elantra Maintenance"
Perfection.....
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/01/2017
Service Type: Repair
Review Created: 03/06/2017 06:00 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 03/07/2017

HELLO JEFFERY,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

GLAD TO HEAR THAT YOUR SERVICE WAS PERFECTION!

Tiffany Rebb
Service Bdc
708-983-6533
Displaying Review 1 - 20 of 1019 in total