ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago
Shane B. on 05/26/2017
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"Excellent, as Always"
I've been a Wrench customer since very nearly the day they opened their doors and I have never had anything but the best experience - never. The team at Wrench is always professional, skilled and courteous, and provide a great service. My cars will always go to Wrench.
Vehicle: Toyota Prius
Service Date: 05/25/2017
Review Created: 05/26/2017 02:17 PM
Mary B. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They get the job done!"
We have some older vehicles which have needed quite a few repairs this year. Wrench solves the issues, finds the most economical and expedient repair and as a bonus, they are so nice to deal with!
Vehicle: Ford Pickup
Service Date: 05/19/2017
Review Created: 05/20/2017 09:50 PM
Matt I. on 05/20/2017
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Matt said they did a good job.
Vehicle: Dodge Magnum
Category: Service
Service Date: 05/19/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Hany G. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hany said they diagnosed the problem in a fair manner. They were very good. He did not have to wait for his vehicle. They drove it back to him.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/28/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Ousman M. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ousman said they were wonderful, they kept the price down, they were knowledgeable, he was kept informed and they were speedy.
Vehicle: Jaguar XJ6
Category: Service
Service Date: 05/01/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Peter L. on 05/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Peter said this business is within walking distance from his home and they are very convenient. They do a good job, they are on time and they are very nice. He will be a repeat customer if needed.
Vehicle: Volkswagen R32
Category: Service
Service Date: 05/11/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Marianne K. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Auto Repair Shop"
Outstanding service, easy to make appointments, honest evaluations on auto repair and servicing, reasonable pricing. If they don't have immediate answer to a question, they will research the answer. They came highly recommended and I continue to recommend them to others.
Vehicle: Toyota Sienna
Service Date: 05/11/2017
Review Created: 05/12/2017 03:21 AM
Brad F. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brad said he enjoyed working with Ben, and he stands behind his work.
Vehicle: Saturn Vue
Category: Service
Service Date: 05/11/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Dennis H. on 05/10/2017
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Dennis said this is the third time he has been to this business. They have always quoted him lower prices than the dealership.
Vehicle: Honda CR-V
Category: Service
Service Date: 05/04/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Steve R. on 05/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said they communicated well and they were timely. The price was fair and they did a very good job.
Vehicle: Chevrolet Venture
Category: Service
Service Date: 04/28/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
Emily W. on 05/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Emily said she was pleased with the outcome of the service done by this business.
Vehicle: Honda Civic
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Rachel A. on 05/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rachel said this business did a good job and they were quick.
Vehicle: GMC Terrain
Category: Service
Service Date: 04/27/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Mary S. on 04/24/2017
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Spoke with Stelle. She said this business has always been good to her and her vehicles.
Vehicle: Lexus ES 330
Category: Service
Service Date: 04/21/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Bill R. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Black licorice"
Keurig. Coffee and black licorice. Need flat screen TV for Ben.
Vehicle: Honda CR-V
Service Date: 04/21/2017
Review Created: 04/22/2017 04:45 AM
Allie H. on 04/22/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Allie said they didn't fix the problem. She said she hopes she does not have to pay when she brings the vehicle back so they can complete the work.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/20/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Ben B. at Wrench Auto Service responded on 04/26/2017

Hi Allie,

Thank you for lettting me know about the problem and your willingness to allow us to check out the car again and fix the problem. Please let me know if you have any further problems with your car.

Thank you for your business.
Ben

Robin G. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fixed tire quickly"
We had a flat on our minivan. Wrench got us in right away, determined that the old tire couldn't be fixed, and got an exact replacement in one day. There were very friendly and explained exactly why our tire couldn't be repaired.
Vehicle: Toyota Sienna
Service Date: 04/19/2017
Review Created: 04/21/2017 06:57 AM
Dave P. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dave said this business did what they said they would do. They are great guys and they do great work.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/29/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
John A. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said this business fixed his vehicle up, and did not give him any trouble. They were good about it.
Vehicle: Subaru Legacy
Category: Service
Service Date: 03/30/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Kris L. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kris said this facility is great. They are very informative, helpful and they do their best.
Vehicle: Mazda 626
Category: Service
Service Date: 04/12/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Jon H. on 04/15/2017
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Jon said they did what they said they would do and the charge was fairly good.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
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