ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago
Mark B. on 01/05/2012
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"Great Service"
I have been to Wrench 2 times in the last month. First was for 4 new tires and brakes on our 2005 Toyota and secondl was an oil change and general inspection of our Nissan truck. Both times Ben was very helpful and provided great service at a very fair price. I will continue to do business with them.
Vehicle: Nissan Titan
Service Date: 01/03/2012
Review Created: 01/05/2012 08:31 AM
Ed F. on 01/04/2012
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Ed said his vehicle leaked gas all over his shoes after he had service at this business. He would not recommend this business for the above reason.
Category: Service
Service Date: 12/30/2011
Review Created: 01/04/2012
This review was collected via phone interview by Customer Research Inc.
Ben B. at Wrench Auto Service responded on 01/06/2012
We are very sorry for this happening to Ed. We picked the vehicle up from Ed's house and then immediately resolved the issue with the fuel leak that day. The fuel system is no longer leaking and we also filled the tank with $70 of gasoline, at no charge. We try very hard to make sure all problems are resolved and appreciate customer feedback.
Matt V. on 01/04/2012
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Matt said the service was good. When this business was doing the inspection they told him the battery was getting low and it needed to be replaced. He had the battery tested at another business He watched the meter there and the battery was fine.
Category: Service
Service Date: 12/29/2011
Review Created: 01/04/2012
This review was collected via phone interview by Customer Research Inc.
Gary S. on 01/03/2012
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"Awesome guys as usual!"
Picked up on time, great work, runs great -- wish I had a couple more cars to bring by (just bought new one and still going to dealer for a bit)
Vehicle: Chevrolet Silverado
Service Date: 12/29/2011
Review Created: 01/03/2012 02:37 PM
Vickie B. on 12/23/2011
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"Would definately recomment "
Very good service and they explained everything thoroughly!
Vehicle: Nissan Altima
Service Date: 12/16/2011
Review Created: 12/23/2011 05:39 PM
Cynthia R. on 12/20/2011
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Spoke with Doug. He said the service they do is good.
Category: Service
Service Date: 12/05/2011
Review Created: 12/20/2011
This review was collected via phone interview by Customer Research Inc.
Veronica G. on 12/18/2011
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"jeep"
very good
Vehicle: Jeep Wrangler
Service Date: 12/16/2011
Review Created: 12/18/2011 08:24 AM
Todd B. on 12/16/2011
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"Awesome Service"
Best service I've received since moving to Madison. They service all my cars.
Vehicle: Jeep Cherokee
Service Date: 11/22/2011
Review Created: 12/16/2011 06:46 PM
Jim W. on 12/15/2011
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"diagnois fuel problem"
Mechanic was able to finf fuel problem.
Service Date: 12/09/2011
Review Created: 12/15/2011 08:38 AM
Paul F. on 12/13/2011
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Paul said this business is timely, personable and efficient.
Category: Service
Service Date: 12/09/2011
Review Created: 12/13/2011
This review was collected via phone interview by Customer Research Inc.
Alex S. on 12/07/2011
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Alex said they were friendly, helpful and they explained things well. They were thorough.
Category: Service
Service Date: 11/01/2011
Review Created: 12/07/2011
This review was collected via phone interview by Customer Research Inc.
Jim W. on 12/06/2011
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"repair"
I had noise when turning. Diagnosed bad cv axels. Replaced. Drives like a new car.
Service Date: 11/04/2011
Review Created: 12/06/2011 11:54 AM
Matt V. on 12/05/2011
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Matt said that he was extremely happy with his service and the explanation of services performed.
Category: Service
Service Date: 11/22/2011
Review Created: 12/05/2011
This review was collected via phone interview by Customer Research Inc.
Tara J. on 12/02/2011
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"Best auto repair/maintenance in Madison area"
Wrench is clean, precise and affordable. Their staff is friendly, courteous and informative. They go out of their way to illustrate what is going on with you vehicle and all options you have to improve/repair/maintain it within your budget. Can't speak highly enough about Wrench! They are the best!
Service Date: 11/30/2011
Review Created: 12/02/2011 09:17 AM
Chuck J. on 12/02/2011
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"Excellent Service"
I was late picking my car up for an oil change. A member of the staff gave me a call and then waited for 1/2 hour until I could pick it up. That was excellent service.
Service Date: 11/29/2011
Review Created: 12/02/2011 07:41 AM
Ryan M. on 12/02/2011
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Ryan said from the customer service to the quickness of his service, his experience with this business was wonderful.
Category: Service
Service Date: 11/14/2011
Review Created: 12/02/2011
This review was collected via phone interview by Customer Research Inc.
Daniel N. on 11/25/2011
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"Great Work"
Had a late call but they still got me in....great work as always! I trust all my auto needs to Wrench.
Service Date: 11/23/2011
Review Created: 11/25/2011 06:58 AM
Constance B. on 11/23/2011
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"Tire and balance service"
Excellent as always. Able to drop off the night before, work done on time, reasonably priced and great job. Only issue is that Gina (the shop doberman) passed away and will be missed.
Service Date: 11/21/2011
Review Created: 11/23/2011 05:30 AM
Michelle K. on 11/22/2011
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Michelle said this business is very honest and thorough.
Category: Service
Service Date: 11/18/2011
Review Created: 11/22/2011
This review was collected via phone interview by Customer Research Inc.
Sara G. on 11/20/2011
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"Wrench reliability"
Excellent service! I can always count on an honest answer to any questions I have regarding my vehicle. Very reliable!
Service Date: 11/18/2011
Review Created: 11/20/2011 04:49 PM
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