ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago
Courtney R. on 01/31/2012
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Courtney said they are knowledgeable and always give her the correct information.
Category: Service
Service Date: 01/13/2012
Review Created: 01/31/2012
This review was collected via phone interview by Customer Research Inc.
Lana G. on 01/28/2012
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"Always Great Service"
I have been taking my car to Wrench Auto for a few years now and the service is always amazing. Ben and his crew go above and beyond to make sure my car is taken care of and road safe. Ben is also very cost effective he makes sure he uses the most economical (not the cheapest) route to get the job done. I would recommend Wrench Auto to anyone that needs a simple oil change done to a complete engine or transmission overhaul.
Vehicle: Chevrolet Cavalier
Service Date: 01/25/2012
Review Created: 01/28/2012 07:12 AM
Joesph C. on 01/26/2012
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Spoke with Rhonda. She said they did a terrific job.
Category: Service
Service Date: 01/12/2012
Review Created: 01/26/2012
This review was collected via phone interview by Customer Research Inc.
Zach S. on 01/24/2012
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Zach said he really liked their service as they were professional and honest with their costs.
Category: Service
Service Date: 01/18/2012
Review Created: 01/24/2012
This review was collected via phone interview by Customer Research Inc.
Jeff K. on 01/24/2012
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Spoke with Katelynn. She said the service was very prompt but she would have liked to of brought her vehicle in for a later appointment.
Category: Service
Service Date: 01/17/2012
Review Created: 01/24/2012
This review was collected via phone interview by Customer Research Inc.
Bob H. on 01/15/2012
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"tires"
great place
Vehicle: Saturn Ion 1
Service Date: 01/12/2012
Review Created: 01/15/2012 10:06 PM
Paul L. on 01/11/2012
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Paul said the business is on Angie's list.
Category: Service
Service Date: 01/06/2012
Review Created: 01/11/2012
This review was collected via phone interview by Customer Research Inc.
Mark C. on 01/11/2012
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Mark said he received a discount and they picked up the vehicle at his place of employment.
Category: Service
Service Date: 01/05/2012
Review Created: 01/11/2012
This review was collected via phone interview by Customer Research Inc.
Doua T. on 01/06/2012
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthy Mechanis"
Things that said was going to get fix are fixed. I have taken my vehicles there several times with confidence.
Service Date: 01/04/2012
Review Created: 01/06/2012 12:39 PM
Mark B. on 01/05/2012
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"Great Service"
I have been to Wrench 2 times in the last month. First was for 4 new tires and brakes on our 2005 Toyota and secondl was an oil change and general inspection of our Nissan truck. Both times Ben was very helpful and provided great service at a very fair price. I will continue to do business with them.
Vehicle: Nissan Titan
Service Date: 01/03/2012
Review Created: 01/05/2012 08:31 AM
Ed F. on 01/04/2012
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Ed said his vehicle leaked gas all over his shoes after he had service at this business. He would not recommend this business for the above reason.
Category: Service
Service Date: 12/30/2011
Review Created: 01/04/2012
This review was collected via phone interview by Customer Research Inc.
Ben B. at Wrench Auto Service responded on 01/06/2012
We are very sorry for this happening to Ed. We picked the vehicle up from Ed's house and then immediately resolved the issue with the fuel leak that day. The fuel system is no longer leaking and we also filled the tank with $70 of gasoline, at no charge. We try very hard to make sure all problems are resolved and appreciate customer feedback.
Matt V. on 01/04/2012
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Matt said the service was good. When this business was doing the inspection they told him the battery was getting low and it needed to be replaced. He had the battery tested at another business He watched the meter there and the battery was fine.
Category: Service
Service Date: 12/29/2011
Review Created: 01/04/2012
This review was collected via phone interview by Customer Research Inc.
Gary S. on 01/03/2012
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"Awesome guys as usual!"
Picked up on time, great work, runs great -- wish I had a couple more cars to bring by (just bought new one and still going to dealer for a bit)
Vehicle: Chevrolet Silverado
Service Date: 12/29/2011
Review Created: 01/03/2012 02:37 PM
Vickie B. on 12/23/2011
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"Would definately recomment "
Very good service and they explained everything thoroughly!
Vehicle: Nissan Altima
Service Date: 12/16/2011
Review Created: 12/23/2011 05:39 PM
Cynthia R. on 12/20/2011
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Spoke with Doug. He said the service they do is good.
Category: Service
Service Date: 12/05/2011
Review Created: 12/20/2011
This review was collected via phone interview by Customer Research Inc.
Veronica G. on 12/18/2011
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"jeep"
very good
Vehicle: Jeep Wrangler
Service Date: 12/16/2011
Review Created: 12/18/2011 08:24 AM
Todd B. on 12/16/2011
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"Awesome Service"
Best service I've received since moving to Madison. They service all my cars.
Vehicle: Jeep Cherokee
Service Date: 11/22/2011
Review Created: 12/16/2011 06:46 PM
Jim W. on 12/15/2011
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"diagnois fuel problem"
Mechanic was able to finf fuel problem.
Service Date: 12/09/2011
Review Created: 12/15/2011 08:38 AM
Paul F. on 12/13/2011
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paul said this business is timely, personable and efficient.
Category: Service
Service Date: 12/09/2011
Review Created: 12/13/2011
This review was collected via phone interview by Customer Research Inc.
Alex S. on 12/07/2011
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Alex said they were friendly, helpful and they explained things well. They were thorough.
Category: Service
Service Date: 11/01/2011
Review Created: 12/07/2011
This review was collected via phone interview by Customer Research Inc.
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