ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago
Lisa D. on 08/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"detailed explanation of service to car"
Great service.
Vehicle: GMC Acadia
Service Date: 08/12/2016
Review Created: 08/13/2016 08:30 PM
Marianne K. on 08/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
The best auto shop for fair prices and honest service
Vehicle: Toyota Sienna
Service Date: 07/19/2016
Review Created: 08/13/2016 04:16 AM
Robert C. on 08/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said he was happy with the service he received from this business.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 07/29/2016
Review Created: 08/13/2016
This review was collected via phone interview by Customer Research Inc.
Mark H. on 08/08/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Work As Always at Wrench Auto"
Had a tight timeframe before our South Dakota trip and Wrench got us in and done. Thanks!
Vehicle: Honda Odyssey
Service Date: 07/20/2016
Review Created: 08/08/2016 05:29 PM
Emily H. on 08/07/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thankful"
When the tire pressure light on my car came on the morning before a 500-mike road trip, I called Wrench to see how quickly they could get me in. Ben was very accommodating. He got me in within minutes and his techs had my tire fixed within the hour. I was still able to take my trip to the NFL Hall of Fame. Thank you Ben and your team!
Vehicle: Toyota RAV4
Service Date: 08/05/2016
Review Created: 08/07/2016 05:41 AM
Kris L. on 07/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kris said this business is great.
Vehicle: Mazda 626
Category: Service
Service Date: 06/30/2016
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Mari C. on 07/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mari said the business provided very friendly service. They were very thorough and also informative.
Vehicle: Honda Accord
Category: Service
Service Date: 07/26/2016
Review Created: 07/29/2016
This review was collected via phone interview by Customer Research Inc.
Ryan S. on 07/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said the service provided by the business went smoothly and they did what they said they were going to do.
Vehicle: Toyota Tundra
Category: Service
Service Date: 07/21/2016
Review Created: 07/27/2016
This review was collected via phone interview by Customer Research Inc.
Pj G. on 07/26/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pj said they provided good service overall.
Vehicle: Lincoln MKX
Category: Service
Service Date: 06/30/2016
Review Created: 07/26/2016
This review was collected via phone interview by Customer Research Inc.
Dave A. on 07/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Work"
You do what you say you will, when you say you will do it... and, as a result, the car works.
Vehicle: Chrysler Town & Country
Service Date: 07/22/2016
Review Created: 07/23/2016 07:26 PM
Robert S. on 07/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said the employees are honest and reliable.
Vehicle: Lexus LX 470
Category: Service
Service Date: 07/20/2016
Review Created: 07/23/2016
This review was collected via phone interview by Customer Research Inc.
Jay M E. on 07/21/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change and check brake line"
Wrench treated me very kindly and on time as always. A great place to do business with.
Vehicle: Ford Ranger
Service Date: 07/19/2016
Review Created: 07/21/2016 09:54 AM
Paul H. on 07/20/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paul said he is happy with his service.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 07/18/2016
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
Sara M. on 07/18/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt Service"
Work was competed in a timely manner. Prices were competitive.
Vehicle: Buick Regal
Service Date: 07/15/2016
Review Created: 07/18/2016 08:32 AM
Lisa D. on 07/17/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service. Explains in detail what needs to be done and cost to complete it.
Vehicle: GMC Acadia
Service Date: 07/12/2016
Review Created: 07/17/2016 07:04 PM
Sara M. on 07/16/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service was completed on time for a fair price. Car works great now.
Vehicle: Hyundai Accent
Service Date: 07/14/2016
Review Created: 07/16/2016 08:41 AM
David N. on 07/13/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service -- would be great if you took American Express."
Service was great, work appears great as well, and owner / staff are very friendly and attentive. Grateful for all that.
Not pleased that you do not take American Express. I know the reasons, though honestly I think it's imperative that a business makes it as easy as possible for customers to pay. This policy does not. For the minimal extra cost, I'd think your misc,. supplies fee of 10% should be able to cover that for those who choose to use AmEx. Additionally, when calling to inform of cost of a repair, it would be helpful to mention any diagnostic fees as well. Totally understandable charge, just made the bill $120 higher than expected when I arrived to pay. Overall, really like your work and doing business with you! Would love you to address that AmEx thing though. Thank you!!
Vehicle: Volkswagen GLI
Service Date: 07/07/2016
Review Created: 07/13/2016 02:09 PM
Ben B. at Wrench Auto Service responded on 07/14/2016

Hi David,

Thank you for your business and your input.  I have contacted our mechant account representative and should be able to accept American Express credit cards within the next few days.  I am sorry for the inconvenience this caused you, but hope to continue serving your auto needs in the future.

Sincerely,

Ben Beere

Brian G. on 07/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brake Repair"
Great experience from inspection to estimate to repair.
Vehicle: Nissan Altima
Service Date: 07/11/2016
Review Created: 07/13/2016 05:54 AM
Marianne K. on 07/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Excellent service on repair / replacement of two seat belts eaten by my dog. They also found a solution for an additional problem my vehicle has with the tow hitch, a less expensive more feasible solution.
Vehicle: Toyota Sienna
Service Date: 07/11/2016
Review Created: 07/13/2016 04:10 AM
Tim O. on 07/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said they were great at this facility. He told them he thought that they would have to replace something on his vehicle that was going to cost him a lot of money. Rather than charge him and say yes, they said no that he didn't have to do this repair yet, but down the road, yes, he would eventually need it. They were 100 percent honest. He trusts his vehicle when he drops it off at this business.
Vehicle: Dodge Avenger
Category: Service
Service Date: 07/08/2016
Review Created: 07/11/2016
This review was collected via phone interview by Customer Research Inc.
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