ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 7 days ago
Nicholas D. on 03/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Nicholas said he would recommend this business for service.
Vehicle: Honda Accord
Category: Service
Service Date: 01/30/2017
Review Created: 03/27/2017
This review was collected via phone interview by Customer Research Inc.
David P. on 02/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
David said they completed the work he asked them to do, at a reasonable cost.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/21/2017
Review Created: 02/23/2017
This review was collected via phone interview by Customer Research Inc.
Brian M. on 01/18/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Brian said the service at the business was fine, but he paid a lot of money and their quote was high.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 01/09/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
Nicholas D. on 01/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Nicholas said he has always liked the service this business provides. However, he found that whenever he asks for the price they only tell him after the repairs, so he has no clue how much the work they have already done costs. As a result of this he ends up paying more than he expects to.
Vehicle: Honda Accord
Category: Service
Service Date: 12/28/2016
Review Created: 01/03/2017
This review was collected via phone interview by Customer Research Inc.
David C. on 12/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
David said this business was expensive.
Vehicle: Saturn SL2
Category: Service
Service Date: 11/30/2016
Review Created: 12/10/2016
This review was collected via phone interview by Customer Research Inc.
Aaron A. on 11/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Aaron said this business was good.
Vehicle: Honda Odyssey
Category: Service
Service Date: 11/04/2016
Review Created: 11/12/2016
This review was collected via phone interview by Customer Research Inc.
David N. on 07/13/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service -- would be great if you took American Express."
Service was great, work appears great as well, and owner / staff are very friendly and attentive. Grateful for all that.
Not pleased that you do not take American Express. I know the reasons, though honestly I think it's imperative that a business makes it as easy as possible for customers to pay. This policy does not. For the minimal extra cost, I'd think your misc,. supplies fee of 10% should be able to cover that for those who choose to use AmEx. Additionally, when calling to inform of cost of a repair, it would be helpful to mention any diagnostic fees as well. Totally understandable charge, just made the bill $120 higher than expected when I arrived to pay. Overall, really like your work and doing business with you! Would love you to address that AmEx thing though. Thank you!!
Vehicle: Volkswagen GLI
Service Date: 07/07/2016
Review Created: 07/13/2016 02:09 PM
Ben B. at Wrench Auto Service responded on 07/14/2016

Hi David,

Thank you for your business and your input.  I have contacted our mechant account representative and should be able to accept American Express credit cards within the next few days.  I am sorry for the inconvenience this caused you, but hope to continue serving your auto needs in the future.

Sincerely,

Ben Beere

Emily S. on 06/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Emily said her vehicle still has something wrong with it, she will be going back for more service.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/20/2016
Review Created: 06/30/2016
This review was collected via phone interview by Customer Research Inc.
Richard G. on 05/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Richard said the employees at this business provide very good and quick service. He has visited this facility many times because it is conveniently located near his home but it would be nice if they provided a shuttle to and from his vehicle.
Vehicle: Dodge Caravan
Category: Service
Service Date: 05/04/2016
Review Created: 05/12/2016
This review was collected via phone interview by Customer Research Inc.
Ben C. on 04/19/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ben said he would recommend this business for service.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 04/11/2016
Review Created: 04/19/2016
This review was collected via phone interview by Customer Research Inc.
Kurt M. on 04/11/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kurt said this business was helpful. He was traveling through town and he had to stop for service when his engine light came on.
Vehicle: Chevrolet Uplander
Category: Service
Service Date: 04/06/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
David T. on 03/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
David said they did a great job.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/23/2016
Review Created: 03/30/2016
This review was collected via phone interview by Customer Research Inc.
Scott E. on 03/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Scott said this business was very prompt getting him in. They found things that needed doing or might not.
Vehicle: Honda Civic
Category: Service
Service Date: 03/03/2016
Review Created: 03/30/2016
This review was collected via phone interview by Customer Research Inc.
Dean L. on 03/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dean said this business gave him good service.
Vehicle: GMC Acadia
Category: Service
Service Date: 02/17/2016
Review Created: 03/30/2016
This review was collected via phone interview by Customer Research Inc.
Abbie N. on 01/18/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Abbie said this business did well. Sometimes she does need to call back because they are missing. Ben and Reed are really good.
Vehicle: Toyota Sienna
Category: Service
Service Date: 12/30/2015
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Heather V. on 01/04/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Heather said this business was very kind, but her check engine light came back on, so she will be following up with them very soon.
Vehicle: Kia Sedona
Category: Service
Service Date: 12/30/2015
Review Created: 01/04/2016
This review was collected via phone interview by Customer Research Inc.
Enrique S. on 12/04/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Enrique said he enjoyed working with this business, they were very good, and extremely helpful.
Vehicle: Saturn Ion 2
Category: Service
Service Date: 11/30/2015
Review Created: 12/04/2015
This review was collected via phone interview by Customer Research Inc.
Brian B. on 11/30/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Brian said this business is convenient. They got to his vehicle back quickly and they showed him the broken parts.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/13/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
Ben C. on 11/26/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ben said he was very pleased by the service and experience this business provided. There was a little mix up on the phone, but it was not a big deal.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 11/23/2015
Review Created: 11/26/2015
This review was collected via phone interview by Customer Research Inc.
Neil P. on 11/22/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"prompt Attention to customer"
Location and report of the cars condition so additional work can be schuledw.
Vehicle: Hyundai Santa Fe
Service Date: 11/20/2015
Review Created: 11/22/2015 05:57 PM
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