The entire service team is top notch! From the from to the back, the staff at the counter treat you l
ike you're the only one in the place, the attention they give you is really nice. If you are waiting for your vehicle, they make sure to update you while you wait so you don't feel forgotten. The technicians working on the cars focus on details you would not have thought of. They go beyond the simple request to make sure they don't miss anything.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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What started off as acquaintances through a little truck cl
ub in the PNW became a full-blown authentic friendship. Scott and his team up at Scott's Classic Quality Brake and Muffler Have become family. Any need that we have had for any of our vehicles they have delivered, and at a fair price! We will always make the trip out of our way to go and see them. The way that they take care of not only our vehicles, but us as customers is top notch! Some thing that seems to have been forgotten nowadays is the value of customer service. To name a few Scott, Jennie, Ron, and Katrina are sure to serve any of your auto needs like you are their own family.
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A special shout out to Steve and his team for excellent work on my vehicles. I had a older model that
required extra attention, but Steve and his team went above and beyond to complete all repairs. They kept me informed of the progress instead of hanging me out to dry like some shops do. Thanks again.
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They (especially Paul!!) worked endlessly with us with total respect and interest in helping us. The
y worked with Car Shield for us and saved lots of money.
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They are always friendly and professional. Very satisfied with the work they've done on my car throug
h the years. Highly recommend these guys.
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hi my name is Roberto ayala I've been going to good Chevrolet in Renton for a couple time. and I ju
st want to say thank you for the good people they have this time thank you to Edwin Martínez García. He helped me very friendly and kind.
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