First let me start with THANKS and GREAT WORK to Avo and his team.
I took in a Chrysler Town and Cou
ntry with what looked like every light was on. I mean it looked like a Christmas Tree with the amount of sensor lights that were displayed. This van had been sitting in my parents for a bit. Avo and team took in stride, I asked for an inspection to see what was happening. When he called to tell me, I figured it was a lost cause, but nope, Avo explained what was happening and how one small issue could be impacting everything else. He changed the battery, alternator, replaced a thermostat and the temperature sensor. I picked this van up 11/7/22, and everything is running smoothly, no issues what so ever. I will be going back for the SMOG check this week, and all future work will be done by Avo.
This is not the first vehicle I have taken here, and I have not been disappointed at all, the team is always friendly, they are great with explaining what is broken, how it would impact something else, and how it will be fixed.
I have been going to Mistress for years. They are the most friendly amazing supportive team of auto
mechanics who make sure that you always are a priority, spoken to with respect (I’m a woman and that often doesnt happen in the car world). From their drop offs to your house to phone call updates, I wish every company had their work ethic, warm customer service, clarity of invoicing, responsibility and accountability. They are authentic and unparalleled!
I thought the service there at Mr. Kool’s auto was very professional! Louise explain in detail about
my problem with my car and outline the game plan to repair the issue. He explained the parts that were need and the cost of labor and parts to be expected. So there were no surprises or add cost! The technician was courteous and well trained to handle my situation! Thanks again to the crew at Mr.Kool’s and I would highly recommend them to my friends…