I drive 175 miles to get all my work done at sf Bmw because i know my car will get the attention that
it needs. Chris Kuehn my service advisor is always upfont and honest with me and tells me what to expect in the future. He is truly knowledge about all bmws. If you love your car take it where they care. I highly recommend this dealership.
I have been looking for a reliable auto shop for a long time, and I'm really really glad I found Yama
to auto repair. The guys there are friendly, honest, knowledgeable, and don't appear greedy--i.e. pushing you and talking to replace things you don't need. They take time and talk to you about your car. They went over what was done and explained to you what is needed and what is not. It's their business but they also give out the feeling that they are also trying to help instead of trying to get as much money as they can from you. They sincerely thank you for doing business with them. I mean, maybe it's just me, but I feel their service is far superior than that at the dealer. I'm definitely going to help spread the words. Thanks to Yamato, I'm never going back to use the ridiculous dealer service again!
My salesman was great. Very responsive to my concerns, especially in light of the chip shortage resul
ting in a vehicle shortage. Different from many dealerships they were not asking for added dealer markup. They sold the Santa Cruz for MSRP. And I did not have to suffer through hours of sitting at a desk while my salesman had to go speak to a manager. Most of the tedious paperwork was done online. Even the finance guy was really good. He listened to me, offered me various options but there was no painful hard sell. I would certainly buy another car from them in the future, maybe an electric Ioniq 6. Worth the 30 minute drive away from the various automobile rows in San Jose, Santa Clara and Fremont, all who wanted a $3,000 to $5,000 mark up.
I found that the service technicians were very friendly and helpful for the time I spent at the deale
rship. They were even very helpful with the bill and worked with me on the service. The only complaint that I would have is on a company level and has nothing to do with the staff. The issue with my car was something I could only get fixed through the dealership and unfortunately had to travel about 40 minutes to get there as there is a lack of dealerships in the Bay Area. Having to leave my car overnight and needing to commute back to my home was inconvenient for me.