My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
God puts you in Places for a reason. on the 5th of July
on my way home to Mt Vernon Wa. my truck was over heating went to 4 auto repair shops and not 1 was
open in sumner. drove back to my daughters, told my grand daughter about the issues I was having with my truck over heating and looking for help Not one auto repair shop was open! My Grand daughter said she new of some one and called. The guy just happen to be there checking what need to be taken care of for the following day. The Man was awesome I was so happy he was able the fix my Truck and in a Few hours! I was on my way Home save and sound. Thank You for being there when I needed help to get home. Thank You.
You won't find a more honest, reliable and caring Shop than "Big John's. His promptness , caring and
professional approach to your auto needs is a "breath of Fresh Air" in this "dog eat dog " world.
All my vehicles will never have another shop touch them, as I have found a true repair home for them.
Thanks to John, Bryce and Rhonda for the service you provide