This was the first time for me at Massengill's.Previously I had been taking my 2019 Nissan Frontier t
o the dealer where I purchased it. I was disappointed with the dealership's service department - high prices and the people were just not friendly.
After reading the reviews at several sites, I decided to give Massengill's a try. Best decision I've made in a long time.
Work was done on schedule, Jimmy and the technicians were friendly and helpful and the costs were reasonable. I came away feeling very good about my experience with Massengill's.
They have my business from now on.
Jack Thigpen
Professional, friendly and reasonable prices.
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I came to the repair shop thinking I needed a new catalytic converter because of my check engine ligh
t, Mark explained to me that I needed an oxygen sensor and that would fix the problem. Light is still off and I'm able to get my inspection. I'm glad that these guys are honest catalytic converters are EXPENSIVE!!!! I HIGHLY RECOMMEND THESE GUYS OVER ANY OTHER REPAIR SHOP IN DURHAM.
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I’ve been coming to Westgate for the past two years and Jaymar has always given excellent customer se
rvice! She goes out of her way to keep me informed of my Jeep, when it’s gonna be ready, etc. She always has an amazing attitude. I always ask for her whenever I need anything from Westgate. Thank you, Jaymar.!!!
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I needed something done urgently this past Thursday night. Closer mechanics were closed and I calle
d one of the few who were still open. I spoke to a gentleman who, despite the fact that I was 30 minutes away and they were 40 minutes from closing, not only didn’t try to put me off but actually encouraged me to stop in to see what they could do. I came in and he fixed it within minutes and couldnt have possibly charged something more fair. Honestly can’t say enough good things about them. They! Are! Awesome!
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Reliable, Courteous, Professional in all my dealings. I had given up on the "repair shops/dealer" in
the area and asked one day if they work on cars, best day ever. They contiue to fit me in for quick repairs that fix my needs. Appts for inspection/oil help make things smooth there, but actual car repair at a fair price has my vote. Around the area it seems to be popular for shops to just replace until solution is found, not here. They kept me completely up to date as cost/time/ needs. They have my business.
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Ryan was awesome from beginning to the end. He was so pleasant and helpful throughout the entire proc
ess. He let me know what was going on the whole process. I'm the manager of a dealership and I wish he was with us. I have a new repair shop for my non brand EVs.
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Just had 2 valve cover gaskets replaced, 2 new tires, an alignment, new spark plugs and wires, and ne
w brake rotors. Excellent service. It wasn't until the work started that I found out the need for the spark plugs and wires. Tom, the owner, called to inform me and to advise me on the need and costs associated with it. But, he was also looking ahead at my 120,000 mile maintenance and saved me the labor by getting it done now. I also had a loaner for the two days they needed the car. Very pleased with the results.
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