We brought our vehicle in to Honolulu Ford to have a 4G kit installed and brakes done. Our service sp
ecialist was Malia Devers and she was professional and courteous from the start. She went over the work to be done in detail and estimated costs for us. The vehicle was returned in a timely manner, clean and within the costs expected. ThankYOU Malia Devers for making our experience here a good one. You are great at your job and because of you we will refer Honolulu Ford to others!! Way to go!
Very pleased to see Mr Bolosan still there and cheerful as always with his Neon keyboard!! Gives the
room some POP!!...He's always willing to help or find out what I need. Never pressured about upcoming repairs or suggested maintenance. Professional, relaxed...
Outstanding service and going the extra 2 miles to assist with the remedy of my difficult situation with my automotive protection plan company
Bottom line; when it came to the service and repair of my vehicle, they were true professionals, took
care of the repairs in an expeditious, deliberate, and concise manner. It took them just over a day to repair and I'm certain it would have been faster if not for the fact contract disputes with the company holding my protection plan developed with disputes of first mileage claims and then rebutting claims of pre-existing conditions; Neue Aiuto (NA) wound up having to hold the vehicle for about two full weeks; thru no fault of their own. NA secured and watched over the vehicle for the entire time...it wasn't easy for them, having other vehicle in queue, and especially not knowing throughout the period, when they were going to get the green light to proceed with the repairs......needless to say, I finally had to give them the go ahead on the repair; the protection plan company never came thru.........NA even offered to send an Uber to pick me up when the vehicle was ready....gracious of them
I have tried many mechanic shops in Honolulu for all of my family vehicles. Some were good and many
were one timers. This place is my go to shop and I do not even look to seek another shop. They fix things that other shops have failed to fix. Their mechanics are top notch and all at a fair reasonable price. To top it off, they always treat me as if I was their neighbor, such a great community feel. Honesty and trust is what they offer to our communities and that is special.