Took my car in for an oil change and also had the air and pollen filters changed at their suggestion.
One of my friends has been recommending them and I finally tried them out. I was very happy with the friendly voice on the phone and when I was at their shop. I would definitely recommend them.
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My 17 year old van died on a Sunday morning on the way to work. I had it towed to Tigard Premier even
though I had never been a customer there and was one of many cars delivered to their lot over the weekend. The work was completed by early Monday afternoon. They were friendly, efficient, and the car is working well.
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Very accommodating. They go above and beyond what you would expect when it comes to figuring out prob
lems and meeting needs. Took truck into My Auto for oil change and after hearing the noise that I was going into dealership the next day for warranty diagnosis/repair, it was recommended that I wait for the oil change in case the dealership service dept might want to inspect or analyze the oil. That is an example of caring more about what is in best interest of customer and vehicle than making money on a scheduled service appt.
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Town Center Auto did excellent work rebuilding the solenoids in my transmission. They do good work.
The only negative was the final invoice was $350 more than what they quoted and they did not replace a part they initially quoted. After bringing this up, I feel they made it right by only charging me for the part then they added Fuel service for free which I needed anyway.
This mistake was an oversight & not on
purpose. All good in the end.
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Took my 2018 Genesis G80 in for general checkup & servicing. Brandi Johnson was my Service Advisor an
d she is outstanding. She made sure I had a loner car & confirmed it the day before. She stayed on top of the work & kept me updated as the work progressed. I have always been leary of dealerships but this one is good. Great job Brandi.
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Beginning to end, my experience with Z genesis of Vancouver was great! Scott did an awesome job takin
g me through the process.
Every time I get into my 2022 Genesis G80,
Its an awesome experience in clearly the best vehicle I've ever bought and experienced.. It truly is as they say " ATHETIC ELEGANCE".
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