Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

673 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


AW
Antionette W.
Edgewood, MD
Chevrolet Malibu
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/30/2018 Category: Service
Antionette said the staff told her the horn on her vehicle was inoperable, so it failed the inspection. She said the horn actually works, that she used it before she got to the business, and she tested it afterwards.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 04/04/2018

Hi, when you bring the vehicle back for re inspection.  If the horn is working correctly, we will be happy to pass that item.


VA
Victor A.
Dundalk, MD
Acura 3.5RL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2018
Expensive
Experience sucked was quoted 80 for saftey inspection but charged my wife 150 when she picked it up very unhappy probably wont return

RV
Rod V.
Nottingham, MD
Mitsubishi Raider
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2017
Total rip off!
Took my truck in for an inspection and they attempted to take me for a ride. Charged me over 430 for parts that I purchased myself for 280 some of which I didn't need. Then they were going to charge me over 1200 for the labor! Almost 12 hours for what in reality only took under 5. They of course offered to have the work financed so they would have a chance to squeeze some extra interest out of me. Not sure if their rent was due and it had been a slow month or what, but I would steer clear of this place!

ES
Emily S.
Essex, MD
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2017 Category: Service
Emily said she had a scheduled appointment for 8:30 am. She was told the work on her vehicle would take an hour and a half, but she sat in the waiting room for 3 hours watching people that did not have appointments get in and out before her.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/28/2017

We are sorry you had to wait this long.  Sometimes inspections take longer than the predicted time.  We will do better.


RB
Ron B.
Middle River, MD
Chevrolet Monte Carlo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Spoke with Ray. He said they told Ron that he needed a whole new steering column and wanted to charge too much. They charged him $100dollars for the diagnostic and didn't work on the vehicle.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 11/09/2017

We spent over an hour diagnosing that vehicle while you waited.  You seen the column completely dissembled and then put back together.  That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle.  Our conclusion was a internal defect in the column.


RC
Ricky C.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016 Category: Service
Ricky said he paid the business to fix his air conditioner but it is still not working. He will never take his vehicle there again.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 08/30/2016

We attempted several times to contact this customer in reference to bringing their car back in. Customer has not returned any calls to address his concerns.


BD
Bob D.
Nottingham, MD
Mazda MPV
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2016
Did not listen to what I said when I dropped off the vehicle
I was very disappointed! We. Dropped the vehicle off, explaining what we had been through and what we needed to be fixed. I was than called with an estimate of $3000 for a vehicle that is no where near valued at that cost, and after explaining that I had already put out over $1000 already. The estimate was ridiculous and proved that either you did not listen to what I said when I dropped the vehicle off, on you just didn't care!
Jerry and D., Owners from All Phase Auto Repair responded on 05/25/2016

We have talked with Bob and realized lots of information we gave on his vehicle lacked proper explanations. We also failed to let him know we typically wish to show our customers our findings usually waiters, which tend to clarify and back up our findings. We look forward to improvements and our relationship with Bob and his family. 


JC
Jeff C.
Dundalk, MD
Lincoln LS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2016
Priced very high
They're just priced to high! I got better quality work at J&K automotive and still payed 800 less

WA
Wasif A.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2016
rip-off
This place is big time rip-off. overcharge customers and recommend services on car which are not required.

DI
Daniel I.
Dundalk, MD
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2016
Typical money making shop
Went in for an inspection and surprise they found over $4000 worth of suggested repairs but $1400 worth of things to make the car pass MD inspection. My car passed PA inspection 3 months prior with no indication that anything was wrong with my power steering. Suggested I had a bumpy ride and that's why I needed a power steering rack replacement. Suggested my tires and brakes were used even though I replaced them 3 weeks before inspection.
Jerry and D., Owners from All Phase Auto Repair responded on 02/15/2016

Unfortunately MD inspection and PA inspection are a completely different process.  PA inspection is yearly.  MD inspection is one time only.  So there is alot more things that are checked on the MD process.  Your power steering rack is leaking (not bumpy).  This fails inspection.  Tires were never suggested.  We did recomend a rear brake adjustment (no parts needed), for a stronger pedal.  We would be happy to put your vehicle on the lift again and explain why we recomended the things you need.


TT
Tiesha T.
Essex, MD
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2015
Inspection
I dropped my car off at 11am and they said it would be done in 1 hr I drove passed the location and 1 hour later my car was still sitting out in front of the business when we came in they were eating lunch like they had nothing to do..when you tell some one a time you should stand by that time as a business..bottom line my car was there for 3 hours for something that took 60min. So that makes me question how the labor is being charged for maintenance or repairs..I wish there was a neutral button not sure if I would recommend the location but I have to put an answer
Jerry and D., Owners from All Phase Auto Repair responded on 02/26/2015

I'm sorry for your incovience.  I quoted you an hour not realizing when you came back it would be lunch time.  By law, I have to give my techs a hour lunch each day.  Our inspections are backed up by the state police.  I would gladly bring your car bak in and physically show you what and why each componet failed.  Feel free to give us a call.  Thanks 


SJ
Stanley J.
Baltimore, MD
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2015 Category: Service
Stanley said the business performed a complete inspection on his vehicle, which he did not ask for. They then tried to sell him things which he did not need. The business told him he needed belts and hoses replaced, even though he already had them replaced recently. He would not recommend them over the issues already mentioned.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 02/27/2015

Customer wanted a free inspection on his power steering system to find out where it was leaking.  I explained I would do a 30 point inspection which would be no cost to him that includes looking at the power steering system.  We found where the leak was for him at no charge.  He wanted to bring his own parts in for the repair.  Our policy doesnt allow that.  He declined the repair.  We recomended some other things that need attention.  I would gladly have the customer bring the car back so we can physically show why we recomended those services.  


SL
Stewart L.
Baltimore, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2014 Category: Service
Stewart said the facility did not fix the problem which he had taken it in for. They fixed something else entirely. They did this knowing he would have to take his vehicle back a second time. When he took it back, they charged him even more money for the initial problem. He is disappointed with the service provided by the facility. When he wrote a letter to the management, they replied to him with a good luck with that. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/30/2014

Customer came in with a misfire problem. The spark plugs were in really bad shape.  We had to replace the spark plugs first before anymore diagnostics could be done.  The vehicle ran good with new spark plugs.  Customer picked up vehicle.  Customer came back 2 weeks later with a misfire again.  We rediagnosed the car for no charge.  We found a defective ignition coil.  We did charge him for the coil.  The customer had another problem at that point with his vehicle.  We tried to explain the situation as best as we could.  He didnt wont to spend more money.  Unfortunately his vehicle had multiple problems.  He sent us a email complaining some more after the repair.  We appologized for his disapointment.  But at the same time he needed both repairs.  I wished him the best of luck in the future.  I never worded it like he stated it in this review.


HD
Hershel D.
Rosedale, MD
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2014 Category: Service
Hershel said this business did not provide him with the service he asked for. They did not listen to him when he told them the problem was with the lights but instead told him the problem was something different. Due to the previously mentioned situation, he would not recommend this facility for service.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 08/21/2014

Customer complained daytime running lights didnt work.  Customer wasnt aware how to operate his daytime running lights.  We advised him how to turn them on through the owners manual.  He acknowledged they do work.  We did a follow up call to verify they still are working.  He said yes but he thought they worked differently in the past.  We can only go by the owners manual for that vehicle.


KR
Kevin R.
MD
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2014
why the coupon a day later?
Jerry and dale, I bring my truck to you guys cause I believe that you run an honest business. I just had the exact same service done yesterday that you sent a coupon for in the email. Would have saved me 30 bucks. Now its no good to me. Other then that I'm very happy with my service. Also my mileage is the same every time I bring it cause the odometer stopped working 3+ years ago so you don't have to track the miles.... lol...
Jerry and D., Owners from All Phase Auto Repair responded on 01/21/2014

Talked to customer 1/21/2014, advised that we hire an 3rd party company to check how were doing, feedback is crucial too ensure customer satisfaction on all levels. Customer stated he was joking, and didnt realize it was to be public infomation. 


TB
Taylor B.
Essex, MD
Audi A6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Taylor said after her vehicle was inspected, the staff tried to up-sell her.
This review was collected via phone interview by Customer Research Inc.

LP
Lee P.
Joppa, MD
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019 Category: Service
Lee said that before going to the business, he had his vehicle inspected. They found some things that had to be repaired and he had them all fixed. He was going to take it back to the same business that inspected his vehicle but they were closed. He took it to this facility thinking that it would just fly through but the facility found all the brake lines were bad and rusted. He said the original business did not say anything about the brake lines so he is saying that nothing was wrong with it. They were not leaking or anything.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 03/14/2019

Hi Lee, I am sorry your previous inspector did not see those pitted and severly rusted brake lines, but im glad we seen them and you approved the repairs. Rusted steel brake lines are extremely dangerous and could have blown out soon. I have resent those pictures to you for your veiwing under brakes before we did those repairs. I hope you would consider a better grade after seeing them. Thanks.


MS
Michael S.
Essex, MD
Chevrolet Avalanche
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2018 Category: Service
Michael said all the brake lines were replaced in his vehicle. Shortly after the service visit, the brakes began to seize up. He stated that the business took no responsibility for the issue. He stated his brakes were working just fine before the staff replaced the brake lines.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/12/2018

Michael we really appreciate you as a customer.  Unfortunately replacing steel brake lines for Maryland State Inspection would never cause a caliber to fail.  I think you recently purchased the vehicle.  Sometimes these things occur when purchasing a pre owned vehicle without knowing any history about it. 


SC
Sal C.
Essex, MD
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2016 Category: Service
Sal said he didn't have his vehicle repaired at this business. They wanted to charge him a lot of money for the repair. His vehicle is running fine. The people were nice at this business and he does recommend the service.
This review was collected via phone interview by Customer Research Inc.

EA
Eric A.
Essex, MD
Jaguar X-Type
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2014
Did not do what was requested.
We took our car here for 3 very simple tasks: change the oil, check tires, let us know what to do with the headlights since my girlfriend was having issues with the brightness level.

We made an appointment, dropped our car off, and after half a day in their shop they completed one thing (oil change)

They called to give me a laundry list of fluid changes, air filter changes, etc (all at high prices) on a 12 year old car. Many of the fluid changes they "recommended" had actually been performed within the recommended timeframe.

They proceeded to tell me that we would need to pay them $70 to diagnose a headlight issue. After declining the charge, we took our car to another shop in the area and after a brief 5 minute visit, we were told that one of the adjusters were broken.

Had All-Phase spent even 5 minutes to inspect what we asked instead of trying to tack on ridiculous fees for a headlight computer analysis (headlights are adjusted manually with simple knobs after placing the car level) they would've been able to give us the information we wanted.

We have purchased our new headlights and will be going elsewhere. I had decided on trying this shop based on good reviews, but cannot patronize a business that would write up estimates charging half an hour for changing air filters or an hour for inspecting a headlight. Very questionable, and I felt like our visit was more about a sales pitch, and not an honest recommendation for a new customer that had a safety concern.
Jerry and D., Owners from All Phase Auto Repair responded on 12/17/2014

This customer was looking for free diagnostics from us.  He brought his own oil for the oil change.  We normally dont use customers parts.  But I made an exception here.  He owns a Jaguar that has never been maintained by any means.  You have enter the car through the passenger door to start things off.  The car is unsafe to drive.  It shouldnt be on the road.  We did our free courtesy inspection.  Gave him a list of things the car needs.  He said he would rather buy a new car than put any money into it.  He wanted to know how bright the headlights were along with getting them aligned.  He declined a headlamp alignment charge.  The proper way to do the alignment takes almost an hour to do on our computer headlight machine.  This was the starting point to figure out what the candlepower is and if the adjusters work.  We are sorry we couldnt do all the free work that he was looking for.  The customer declined all repairs.  I wasnt surprised after seeing the condition of his car.  He needs to give his car some attention sooner than later.