Hi, when you bring the vehicle back for re inspection. If the horn is working correctly, we will be happy to pass that item.
We are sorry you had to wait this long. Sometimes inspections take longer than the predicted time. We will do better.
We spent over an hour diagnosing that vehicle while you waited. You seen the column completely dissembled and then put back together. That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle. Our conclusion was a internal defect in the column.
We attempted several times to contact this customer in reference to bringing their car back in. Customer has not returned any calls to address his concerns.
We have talked with Bob and realized lots of information we gave on his vehicle lacked proper explanations. We also failed to let him know we typically wish to show our customers our findings usually waiters, which tend to clarify and back up our findings. We look forward to improvements and our relationship with Bob and his family.
Unfortunately MD inspection and PA inspection are a completely different process. PA inspection is yearly. MD inspection is one time only. So there is alot more things that are checked on the MD process. Your power steering rack is leaking (not bumpy). This fails inspection. Tires were never suggested. We did recomend a rear brake adjustment (no parts needed), for a stronger pedal. We would be happy to put your vehicle on the lift again and explain why we recomended the things you need.
I'm sorry for your incovience. I quoted you an hour not realizing when you came back it would be lunch time. By law, I have to give my techs a hour lunch each day. Our inspections are backed up by the state police. I would gladly bring your car bak in and physically show you what and why each componet failed. Feel free to give us a call. Thanks
Customer wanted a free inspection on his power steering system to find out where it was leaking. I explained I would do a 30 point inspection which would be no cost to him that includes looking at the power steering system. We found where the leak was for him at no charge. He wanted to bring his own parts in for the repair. Our policy doesnt allow that. He declined the repair. We recomended some other things that need attention. I would gladly have the customer bring the car back so we can physically show why we recomended those services.
Customer came in with a misfire problem. The spark plugs were in really bad shape. We had to replace the spark plugs first before anymore diagnostics could be done. The vehicle ran good with new spark plugs. Customer picked up vehicle. Customer came back 2 weeks later with a misfire again. We rediagnosed the car for no charge. We found a defective ignition coil. We did charge him for the coil. The customer had another problem at that point with his vehicle. We tried to explain the situation as best as we could. He didnt wont to spend more money. Unfortunately his vehicle had multiple problems. He sent us a email complaining some more after the repair. We appologized for his disapointment. But at the same time he needed both repairs. I wished him the best of luck in the future. I never worded it like he stated it in this review.
Customer complained daytime running lights didnt work. Customer wasnt aware how to operate his daytime running lights. We advised him how to turn them on through the owners manual. He acknowledged they do work. We did a follow up call to verify they still are working. He said yes but he thought they worked differently in the past. We can only go by the owners manual for that vehicle.
Talked to customer 1/21/2014, advised that we hire an 3rd party company to check how were doing, feedback is crucial too ensure customer satisfaction on all levels. Customer stated he was joking, and didnt realize it was to be public infomation.
Michael we really appreciate you as a customer. Unfortunately replacing steel brake lines for Maryland State Inspection would never cause a caliber to fail. I think you recently purchased the vehicle. Sometimes these things occur when purchasing a pre owned vehicle without knowing any history about it.
We made an appointment, dropped our car off, and after half a day in their shop they completed one thing (oil change)
They called to give me a laundry list of fluid changes, air filter changes, etc (all at high prices) on a 12 year old car. Many of the fluid changes they "recommended" had actually been performed within the recommended timeframe.
They proceeded to tell me that we would need to pay them $70 to diagnose a headlight issue. After declining the charge, we took our car to another shop in the area and after a brief 5 minute visit, we were told that one of the adjusters were broken.
Had All-Phase spent even 5 minutes to inspect what we asked instead of trying to tack on ridiculous fees for a headlight computer analysis (headlights are adjusted manually with simple knobs after placing the car level) they would've been able to give us the information we wanted.
We have purchased our new headlights and will be going elsewhere. I had decided on trying this shop based on good reviews, but cannot patronize a business that would write up estimates charging half an hour for changing air filters or an hour for inspecting a headlight. Very questionable, and I felt like our visit was more about a sales pitch, and not an honest recommendation for a new customer that had a safety concern.
This customer was looking for free diagnostics from us. He brought his own oil for the oil change. We normally dont use customers parts. But I made an exception here. He owns a Jaguar that has never been maintained by any means. You have enter the car through the passenger door to start things off. The car is unsafe to drive. It shouldnt be on the road. We did our free courtesy inspection. Gave him a list of things the car needs. He said he would rather buy a new car than put any money into it. He wanted to know how bright the headlights were along with getting them aligned. He declined a headlamp alignment charge. The proper way to do the alignment takes almost an hour to do on our computer headlight machine. This was the starting point to figure out what the candlepower is and if the adjusters work. We are sorry we couldnt do all the free work that he was looking for. The customer declined all repairs. I wasnt surprised after seeing the condition of his car. He needs to give his car some attention sooner than later.
We informed the customer his wheel lock was missing. We advised him we could remove locks and it would take additional time. The customer gave us permission to remove wheel locks after explaining what needs to be done. Our tech spent 1.5 hours removing customer wheel locks using multiple removal tools. We charged the customer .5 hour in labor. We took a loss on the job trying to help the customers problem. Customer was aware of the situation the whole time.