Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

673 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


TB
Taylor B.
Essex, MD
Audi A6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Taylor said after her vehicle was inspected, the staff tried to up-sell her.
This review was collected via phone interview by Customer Research Inc.

LP
Lee P.
Joppa, MD
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019 Category: Service
Lee said that before going to the business, he had his vehicle inspected. They found some things that had to be repaired and he had them all fixed. He was going to take it back to the same business that inspected his vehicle but they were closed. He took it to this facility thinking that it would just fly through but the facility found all the brake lines were bad and rusted. He said the original business did not say anything about the brake lines so he is saying that nothing was wrong with it. They were not leaking or anything.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 03/14/2019

Hi Lee, I am sorry your previous inspector did not see those pitted and severly rusted brake lines, but im glad we seen them and you approved the repairs. Rusted steel brake lines are extremely dangerous and could have blown out soon. I have resent those pictures to you for your veiwing under brakes before we did those repairs. I hope you would consider a better grade after seeing them. Thanks.


MS
Michael S.
Essex, MD
Chevrolet Avalanche
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2018 Category: Service
Michael said all the brake lines were replaced in his vehicle. Shortly after the service visit, the brakes began to seize up. He stated that the business took no responsibility for the issue. He stated his brakes were working just fine before the staff replaced the brake lines.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/12/2018

Michael we really appreciate you as a customer.  Unfortunately replacing steel brake lines for Maryland State Inspection would never cause a caliber to fail.  I think you recently purchased the vehicle.  Sometimes these things occur when purchasing a pre owned vehicle without knowing any history about it. 


AW
Antionette W.
Edgewood, MD
Chevrolet Malibu
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/30/2018 Category: Service
Antionette said the staff told her the horn on her vehicle was inoperable, so it failed the inspection. She said the horn actually works, that she used it before she got to the business, and she tested it afterwards.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 04/04/2018

Hi, when you bring the vehicle back for re inspection.  If the horn is working correctly, we will be happy to pass that item.


VA
Victor A.
Dundalk, MD
Acura 3.5RL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2018
Expensive
Experience sucked was quoted 80 for saftey inspection but charged my wife 150 when she picked it up very unhappy probably wont return

RS
Ron S.
Essex, MD
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2018 Category: Service
Ron said his service was brief. He was not satisfied with the service performed.
This review was collected via phone interview by Customer Research Inc.

RV
Rod V.
Nottingham, MD
Mitsubishi Raider
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2017
Total rip off!
Took my truck in for an inspection and they attempted to take me for a ride. Charged me over 430 for parts that I purchased myself for 280 some of which I didn't need. Then they were going to charge me over 1200 for the labor! Almost 12 hours for what in reality only took under 5. They of course offered to have the work financed so they would have a chance to squeeze some extra interest out of me. Not sure if their rent was due and it had been a slow month or what, but I would steer clear of this place!

ES
Emily S.
Essex, MD
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2017 Category: Service
Emily said she had a scheduled appointment for 8:30 am. She was told the work on her vehicle would take an hour and a half, but she sat in the waiting room for 3 hours watching people that did not have appointments get in and out before her.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/28/2017

We are sorry you had to wait this long.  Sometimes inspections take longer than the predicted time.  We will do better.


RB
Ron B.
Middle River, MD
Chevrolet Monte Carlo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Spoke with Ray. He said they told Ron that he needed a whole new steering column and wanted to charge too much. They charged him $100dollars for the diagnostic and didn't work on the vehicle.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 11/09/2017

We spent over an hour diagnosing that vehicle while you waited.  You seen the column completely dissembled and then put back together.  That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle.  Our conclusion was a internal defect in the column.


RC
Ricky C.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016 Category: Service
Ricky said he paid the business to fix his air conditioner but it is still not working. He will never take his vehicle there again.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 08/30/2016

We attempted several times to contact this customer in reference to bringing their car back in. Customer has not returned any calls to address his concerns.


BD
Bob D.
Nottingham, MD
Mazda MPV
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2016
Did not listen to what I said when I dropped off the vehicle
I was very disappointed! We. Dropped the vehicle off, explaining what we had been through and what we needed to be fixed. I was than called with an estimate of $3000 for a vehicle that is no where near valued at that cost, and after explaining that I had already put out over $1000 already. The estimate was ridiculous and proved that either you did not listen to what I said when I dropped the vehicle off, on you just didn't care!
Jerry and D., Owners from All Phase Auto Repair responded on 05/25/2016

We have talked with Bob and realized lots of information we gave on his vehicle lacked proper explanations. We also failed to let him know we typically wish to show our customers our findings usually waiters, which tend to clarify and back up our findings. We look forward to improvements and our relationship with Bob and his family. 


KS
Kiyomi S.
Baltimore, MD
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2016
Feed back
Customer service at the front desk is excellent (Teri). She provides information re: what needs to be done (by priority) and the estimates for each of the repairs. Actual repairs after the fact are a little questionable. The first time I used All Phase Auto, a new battery was installed. Several weeks after that I had to call AAA twice in one day (first responder not too competent; but the 2nd responded caught the fact that the battery terminals were not tight enough, causing my car to not start, not even turnover when turning the key in the ignition). On the second visit, the reverse back lights were checked and supposedly fixed, but within a week, there are signals on my dashboard indicating some problem with the rear lighting. My car is 15 years old, so I do understand that problems are to be expected.

JC
Jeff C.
Dundalk, MD
Lincoln LS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2016
Priced very high
They're just priced to high! I got better quality work at J&K automotive and still payed 800 less

LM
Luis M.
Laurel, MD
Chrysler Town
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/28/2016 Category: Service
Luis said he was happy with his experience at this business but not completely satisfied. They were friendly and polite, however they did not pay enough attention to detail. He would not recommend for reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 05/13/2016

We have contacted customer on 5/12/2016. We asked for some advice/feedback on how we could improve,after talking a bit Luis stated everything was fine and would give a better score given the chance. Thanks Luis.


WA
Wasif A.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2016
rip-off
This place is big time rip-off. overcharge customers and recommend services on car which are not required.

DI
Daniel I.
Dundalk, MD
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2016
Typical money making shop
Went in for an inspection and surprise they found over $4000 worth of suggested repairs but $1400 worth of things to make the car pass MD inspection. My car passed PA inspection 3 months prior with no indication that anything was wrong with my power steering. Suggested I had a bumpy ride and that's why I needed a power steering rack replacement. Suggested my tires and brakes were used even though I replaced them 3 weeks before inspection.
Jerry and D., Owners from All Phase Auto Repair responded on 02/15/2016

Unfortunately MD inspection and PA inspection are a completely different process.  PA inspection is yearly.  MD inspection is one time only.  So there is alot more things that are checked on the MD process.  Your power steering rack is leaking (not bumpy).  This fails inspection.  Tires were never suggested.  We did recomend a rear brake adjustment (no parts needed), for a stronger pedal.  We would be happy to put your vehicle on the lift again and explain why we recomended the things you need.


KM
Kate M.
Baltimore, MD
Mitsubishi Galant
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2016 Category: Service
Kate said the prices were high.
This review was collected via phone interview by Customer Research Inc.

RA
Robin A.
Middle River, MD
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/26/2015 Category: Service
Robin said she took her ABS system to the business to install but it has been defective since she left. They were supposed to give her a new one and they were supposed to report it to MBA but they did not. MBA suspended her license for 30 days because it was not reported by them.
This review was collected via phone interview by Customer Research Inc.

RO
Rhonda O.
Baltimore, MD
Lexus RX 350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/01/2015
Bitter Sweet
Hello,
The staff is very courteous and friendly. However, I came into the office with the expectation of having air put in my tires or having a tire plugged. It just so happened that I had a nail in my tire and fortunately, I was able to have my tire plugged. I expected to be able to leave the shop within 30 minutes at the most. I had another appointment that day. I had to wait for 2 1/2 to 3 hours before I was able to leave because of the routine inspection. I just had a state inspection performed by All Phase not even 10 days before. I had my tires rotated and the mechanic drove my car around for approximately 40 minutes. The light came on again and I returned to the auto shop and it was a temporary fix. The light came on again and I didn't even bother to come into the shop again to have it adjusted. I found out that there is a reset button in my car that reset the tire pressure. Consequently, the mechanic did not have to drive my car around for 40 minutes at all. Pressing the reset button would have resolved the issue. I had to reschedule my appointment and return again the next morning to have the same problem fixed. This was very frustrating and inconvenient. issues
Jerry and D., Owners from All Phase Auto Repair responded on 10/02/2015

Sorry for your incovience. We will try to do better. We performed the safety inspection on every customer to ensure there vehicle is safe to drive.  Wether the car was in here recently or not, things can break at any time.  I wanted to do a great job by reseting your light and driving to make sure it went out at no additional cost.  We typically charge for that service.  Some vehicle repairs do require extra time to perform in which we cant predict at times.  We appologize the tire light came back on.


SJ
Stanley J.
Baltimore, MD
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2015 Category: Service
Stanley said the business performed a complete inspection on his vehicle, which he did not ask for. They then tried to sell him things which he did not need. The business told him he needed belts and hoses replaced, even though he already had them replaced recently. He would not recommend them over the issues already mentioned.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 02/27/2015

Customer wanted a free inspection on his power steering system to find out where it was leaking.  I explained I would do a 30 point inspection which would be no cost to him that includes looking at the power steering system.  We found where the leak was for him at no charge.  He wanted to bring his own parts in for the repair.  Our policy doesnt allow that.  He declined the repair.  We recomended some other things that need attention.  I would gladly have the customer bring the car back so we can physically show why we recomended those services.