Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

218 Reviews

95% Would Recommend
Latest Review 9 days ago

Reviews


LJ
Lord J.
Loudon, TN
BMW 323i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Lord said the business was not able to resolve the issue with his vehicle, they only told him what he already knew. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LB
Lance B.
Tennessee
Mercury Mountaineer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2018 Category: Service
Lance said the business was a waste of money they were incorrect about the problem. He said he had to take his vehicle to another business.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Niota, TN
Kia Optima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2018 Category: Service
Mike said the staff were very courteous. However, he said it took the business 27 days to do the repair work. He said he was quoted $300 for the repair of his speed sensor but when he called the business on Tuesday before picking up his vehicle, he was told it would be $600.
This review was collected via phone interview by Customer Research Inc.

DD
Dale D.
Englewood, TN
Toyota Tacoma
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2017 Category: Service
Dale said he was charged a lot more than expected for an alignment on his vehicle.
This review was collected via phone interview by Customer Research Inc.

ZM
Zara M.
Tellico Plains, TN
Ford Explorer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2017
as a previous custumer i was pleased. this time my experience was very disappointing.
Tow bill from Madisonville to Athens was $250. My vehicle was towed at 10pm on Monday on Wednesday by noon I met with Heather gave her key and requested the vehicle be checked and I be contacted with estimate before work done. After many calls...two months later the spark plug wires were changed-the charge was $200 --60 was diagnosis the wires supposedly chewed which would be visible not sure why diagnostic charge. I told Allen at time contacted about repair vehicle would idle but acted like not get gas when tried to move. After paying $450 my vehicle did not even make 1/2 mile down road ..same problem as initial complaint. I proptly called the shop. I immediately returned vehicle to shop. I demonstrated for Allen the problem. He told me the fuel filter/ delivery wasn't checked and vehicle was not road tested. Although had no problem processing payment. Before I would have recomended this business but I would need to see what happens this time before making recommendation.

AH
Alexander H.
Riceville, TN
Chevrolet Colorado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2017 Category: Service
Alexander said the business was very expensive. They provided fast service.
This review was collected via phone interview by Customer Research Inc.

TK
Tanya K.
Tennessee
Chrysler PT Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2017 Category: Service
Tanya said they fixed the problem but all of the staff members had very poor customer service skills. He will not be recommending them to anyone.
This review was collected via phone interview by Customer Research Inc.

GN
Gary N.
Tellico Plains, TN
Chevrolet HHR
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2017 Category: Service
Gary said this business was not able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

ME
Mark E.
Athens, TN
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017 Category: Service
Mark said the service at this business took longer than expected.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Englewood, TN
Buick Century
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/04/2017 Category: Service
Greg said he didn't get a good feeling from the mechanic who worked on his vehicle and he didn't seem very knowledgeable. At one point his vehicle stopped working and the vehicle had to be picked up. He was contacted late on a Friday evening and the representative he spoke with didn't know what he was doing. He said anyone who has worked on his kind of engine, for a specific amount of time should be more knowledgeable about the issue. The representative sounded baffled when he explained the symptoms his vehicle was encountering. He was told they would do a compression check and this would cost him money. He stated he believes they tried to start his vehicle several times, which later resulted in his motor being broken. He mentioned there is no way he can prove this. He will not return to this facility and he will not recommend them.
This review was collected via phone interview by Customer Research Inc.
Allen L. from Athens Auto Logic responded on 02/09/2017

Greg we hate to hear that you were not satisfied. When you brought the car to us it did not run. We have been in business for over 18 years with highly qualified mechanics who have years of experience, education & certifications under their belts. We informed you of the findings on your car within a very timely manner & notified you initially that we believed your car had low compression on multiple cylinders leading us to ask for approval to do a thorough compression test to verify our suspicion. Once we verified that there were multiple cylinders with no compression we notified you of your options. We apologize that its such a bad situation but we believe everything was handled appropriately & all within a few days time. We did not break your motor, your engine was faulty when coming to us. 


MP
Matt P.
Etowah, TN
Toyota Highlander
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2016 Category: Service
Matt said he waited forever and the business didn't put windshield wiper fluid in the vehicle.
This review was collected via phone interview by Customer Research Inc.
Allen L. from Athens Auto Logic responded on 01/18/2017

Matt we are sorry to hear you weren't pleased with your experience. As with most businesses that operate with appointments sometimes things come up that throw your day out of whack. I believe when you came in one of guys was out sick so we were doing everything we could to accomodate all of our appointments. Anytime you find something wrong PLEASE bring it to our attention & we will do whatever may be necessary to resolve the issue. We hope you will give us a chance to make it right. 


RL
Rick L.
Riceville, TN
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Rick said the staff is always helpful, courteous and thorough.
This review was collected via phone interview by Customer Research Inc.

TG
Timothy G.
Riceville, TN
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Great service
Auto Logic is an honest and dependable business.

HS
Heather S.
Athens, TN
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Heather said she has used the business a couple of times and they take care of her.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Athens, TN
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
David said the staff was knowledgeable and helpful.
This review was collected via phone interview by Customer Research Inc.

RM
Roy M.
Englewood, TN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Roy said the business did a fine job and the staff is very friendly.
This review was collected via phone interview by Customer Research Inc.

AP
Alan P.
Etowah, TN
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great work!
We were new to the area and had car problems. Athens Auto Logic was suggested by the tow truck driver. Car was fixed well and in good time. Great to find another honest mechanic. Very nice people!!

JK
Jeannie K.
Etowah, TN
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Jeannie said this business was good. They had a hard time getting her air to work in her vehicle and had to do a lot of replacements. Over all it was alright.
This review was collected via phone interview by Customer Research Inc.

AS
Allison S.
Franklin, TN
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Allison said she appreciates that they are very honest.
This review was collected via phone interview by Customer Research Inc.

DK
Dick K.
Riceville, TN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Dick said they did the work that they were supposed to do and it was satisfactory. Then they found something else wrong but due to the cost, he did not have them fix it.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 218 in total