Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

170 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


SM
Stephen M.
Tennessee
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2017 Category: Service
Stephen said they found a problem with his vehicle while it was there. They claimed it was broken before he took it in but that is not true. He stated he felt they either mislead him or were misinformed. He said he would go back to them for parts but not for service. They did treat him great.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 03/29/2017

This vehicle came to us with an engine performance problem.  We spent a considerable amount of time locating and verifying the problem.  The repair required the removal of the intake manifold and, upon inspection, we found evidence of a coolant leak at the heater hose connection.  The intake was actually broken at the connection so when the repair is done, the intake must be replaced.  The customer declined the repair at this time.  I understand his frustration but we were as straightforward as we could be in explaining the repair.
Dwayne Cole, Owner


RA
Robert A.
Munford, TN
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2018 Category: Service
Robert said the facility did not fix his vehicle.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 04/16/2018

We test drove your vehicle numerous times and were unable to duplicate your complaint.  We are willing to try again.

Dwayne Cole, Owner


RS
Robert S.
Munford, TN
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2016 Category: Service
Robert said the business fixed his vehicle, but service the service engine light came back on.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 12/21/2016

Robert, thank you for writing a review on our business.  Thank you for talking to me today about the repair and I am glad that the check engine light went back off. Should it come back on, we will be glad to recheck it for you.  Again, thank you for your business.

Dwayne Cole, Owner


KP
Ken P.
Mason, TN
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Ken said they kept him updated and he is satisfied with the work.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 07/31/2018

Thank you for the opportunity to serve you.  Thank you for your kind review.

Dwayne Cole, Owner
Cole's CARQUEST Auto Parts
And Service


WN
Wanda N.
Drummonds, TN
Isuzu Rodeo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2018 Category: Service
Wanda said the business has been wonderful. They have treated her very well, and she trusts them. They are fine people, and she could not find any better.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 02/28/2018

Thank you for your kind review.  Glad we could assist you.
Dwayne Cole, Owner


DG
David G.
Drummonds, TN
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2017
Great Sercvice
Friendly staff and they were ready for me at my scheduled appointment time.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 08/25/2017

Thank you for allowing us to serve you by servicing your vehicle.

Dwayne Cole, Owner
Cole's Carquest Auto Parts and Service


CH
Charles H.
Munford, TN
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2017 Category: Service
Charles said this business did a good job and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

DH
Donald H.
Munford, TN
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Donald said this business did really well but they took a little while to do it.
This review was collected via phone interview by Customer Research Inc.

CG
Craig G.
Munford, TN
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2017 Category: Service
Craig said this business did a good job and got the vehicle in and out quickly.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 02/01/2017

Thank you for the opportunity to serve you.  Also, thank you for the great review.

Dwayne Cole, Owner


PM
Patrick M.
Atoka, TN
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Continued Excellence
The service provided by Cole's Carquest on this visit was superb and just goes to prove that facilities that care about their customers continue the tradition of making sure their clilentele know they are important to them.

FR
Faith R.
Atoka, TN
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Close and friendly staff and environment
Coles has been working on my vehicles for years and I have always been satisfied.

DD
Don D.
Atoka, TN
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Needed a tow and battery
Called Cole's parts and auto repair. Explained in needed a tow to they're location. Car would not crank. They towed it over no problem. Had my car ready by lunch time. Great job, i have not had any complaints yet. So I will continue my service there indefinitely. Once again great job. 😊

CS
Charles S.
Millington, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Customer service
No matter how big or small the job Mr. Cole and his staff are always courteous and helpful and very knowledgeable. We will always be a Coles customer

CS
Charles S.
Millington, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Customer service
No matter how big or small the job Mr. Cole and his staff are always courteous and helpful and very knowledgeable. We will always be a Coles customer

KR
Ken R.
Brighton, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Outstanding Service
The actual cost for repairs to my 2003 F150 was LESS than first quoted. I SHALL return to Cole’s for any future repair needs.

JJ
Jeff J.
Cordova, TN
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Jeff said they always work hard and help him out.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeff J.
Cordova, TN
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Jeff said they always work hard and help him out.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Brighton, TN
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Totally satisfied
Outstanding service at a reasonable price. Friendly staff and very helpful.

I highly recommend Coles CarQuest for any vehicle needs.

CJ
Christie J.
Brighton, TN
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Excellent service
Wouldn't trust my car with anyone else.

RD
Rick D.
Munford, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
F150
Through, timely, and friendly service.

Displaying Review 1 - 20 of 170 in total