Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

348 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


AE
Arthur E.
Pacific, WA
Chevrolet Impala
Verified Customer
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10/26/2018 Category: Service
Arthur said the staff was friendly, the service was quick and the facility was very clean.
This review was collected via phone interview by Customer Research Inc.

JB
Jimmy B.
Kent, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Jimmy said the pricing was really good and the staff members were honest.
This review was collected via phone interview by Customer Research Inc.

TP
Tanya P.
Auburn, WA
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10/23/2018
Outstanding Service
The best service i have ever received! i took my truck in for a diagnostic test and no codes popped out. That never stopped John from trying to figure out what it is based on the general code i received from someone else. he went into outstanding detail of the possibilities and left the decision up to me on what to do. John spared no detail on all the possibilities and solutions he could think of. he still quoted me the bare minimum repair so i could have an idea of what to go on while making my decision. Best repair shop i have ever been to. the staff is so friendly and John is beyond amazing. i will definitely be bringing my truck back in once i have made the decision.

Verified Customer
Federal Way, WA
Acura RL
Verified Customer
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10/12/2018
Service
Thank you for great service every time!

RJ
Ross J.
Auburn, WA
Subaru Outback
Verified Customer
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10/10/2018
They do what they say they will, when they say they will!!!
The service has always been good, in a timely manner.
John is very good at what he does, and gets to the bottom of the problem quickly.

KH
Ken H.
Washington
Dodge Pickup
Verified Customer
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09/28/2018 Category: Service
Ken said that he has already recommended this business to his son.
This review was collected via phone interview by Customer Research Inc.

LE
Lance E.
Washington
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Lance said the technicians at this business were nice enough to let him push his vehicle to this business and let it sit in the parking lot overnight. They were able to repair it and it is operating nicely.
This review was collected via phone interview by Customer Research Inc.

DK
Dan K.
Washington
Ford Focus
Verified Customer
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09/28/2018 Category: Service
Dan said that the place did a good job, were quick and affordable.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Renton, WA
Nissan Altima
Verified Customer
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09/25/2018
Owner Takes the Time
I am a huge fan of Skyline. Every time I bring my vehicle, they go the extra mile. Highly recommend.

EI
Evan I.
Washington
Kia Sportage
Verified Customer
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09/24/2018 Category: Service
Evan said the staff was too busy to do everything he wanted them to do. He had to make a second appointment.
This review was collected via phone interview by Customer Research Inc.

CM
Chuck M.
Auburn, WA
Chevrolet Tahoe
Verified Customer
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09/23/2018
Tahoe
This the second time I've taken my truck into their shop. 1st time for an all around brake, it was done in a timely manner , correctly . 2nd time was to replace the front lights as they had to remove the front bumper to replace the lights. I will continue to use them as they do an excellent job and they have a very clean unclutered shop. Chuck

Verified Customer
Honda Odyssey
Verified Customer
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09/23/2018
Great service
We took our van in for a tune-up. The service was great, quick, and affordable. We'll definitely go back!

AU
Ashley U.
Pacific, WA
Jeep Wrangler
Verified Customer
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09/19/2018
Love this place.
Whenever I come in for anything, John tells me straight up what needs to be done then shows me the problem. Also the people there are super friendly and welcoming.

AJ
Amber J.
Auburn, WA
Acura TL
Verified Customer
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09/19/2018
Great Company great people
Do you have any issues with the car this is the place to go friendly fast service knows what they're doing

CC
Christina C.
Auburn, WA
Jeep Patriot
Verified Customer
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09/18/2018
Honest and Reliable
Robert was amazing and honest! He took the time to diagnose my car properly to find the problem to my car. Remind you I spent thousands of dollars and second opinions prior to bringing it here to Skyline. I lost all hope until I left here with my car running again. Thank you Skyline and Robert! Definitely will be back!

FJ
Fransico J.
Auburn, WA
Toyota Corolla
Verified Customer
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09/18/2018 Category: Service
Fransico said the service he receives is very good.
This review was collected via phone interview by Customer Research Inc.

DS
Debbie S.
Seattle, WA
Toyota Prius
Verified Customer
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09/14/2018
John
John did an awesome job advising me of what needed to be done to my car. It had not been serviced for a bit and I was going on a trip - he made sure it was safe for me to travel, thank you!!!

KT
Kathy T.
Auburn, WA
Ford Explorer
Verified Customer
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09/11/2018
Nice helpful people and they know what they are doing.
work is always done right the first time. No worries when you drive out.. you know it will be fixed and you will be safe going down the road again. Thanks

KL
Kirby L.
Kent, WA
Ford F-150
Verified Customer
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09/09/2018
My truck was repaired correctly at an excellent price.
I brought my 2003 F250 SD Pickup Truck into Skyline Auto Repair to replace the upper and lower ball joints on both sides. Prior to the start of the work I asked John and Robert to test drive the vehicle to see if other related repairs should be done. They recommended that some of the suspension parts (tie rods, sway bar links, etc.) also be replaced. I agreed to raise the estimate to cover the additional work. John gave me an excellent price for high quality parts and a significant break in labor cost to do the extra work. Robert, senior technician/mechanic, did a really excellent job repairing my truck. I feel safe and comfortable using my truck knowing that the work was done right. The suspension is now close to what it was when I purchased the truck fifteen years ago. They also beat their estimate in completing the work. Also they are not going to do work that is not needed.
If you need to have your vehicle repaired you should at least contact John and get an estimate. They will treat you with respect and give you a fair and honest estimate to fix your vehicle. And you will know that it is fixed correctly.

TP
Tammy P.
Auburn, WA
Toyota 4Runner
Verified Customer
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09/07/2018
Clean and personal
This was my first appointment with Skyline Automotive. I was there for an oil change, tire rotation and brake inspection. Upon entering the waiting area is clean, warm and inviting. As worked progressed on my vehicle a screw in my tire was discovered. The tire was rolled into me, and it was explain what the damage was and what the attempt to repair it would be. I was also given future information about the life of the tire. Then full detail of the brake inspections was given to me in a way I could understand and in the time frame upon which I should have the work complete.
There was no pressure for work to be done only recommendations based on the information I had inquired about.