Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

347 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


KL
Kirby L.
Kent, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
My truck was repaired correctly at an excellent price.
I brought my 2003 F250 SD Pickup Truck into Skyline Auto Repair to replace the upper and lower ball joints on both sides. Prior to the start of the work I asked John and Robert to test drive the vehicle to see if other related repairs should be done. They recommended that some of the suspension parts (tie rods, sway bar links, etc.) also be replaced. I agreed to raise the estimate to cover the additional work. John gave me an excellent price for high quality parts and a significant break in labor cost to do the extra work. Robert, senior technician/mechanic, did a really excellent job repairing my truck. I feel safe and comfortable using my truck knowing that the work was done right. The suspension is now close to what it was when I purchased the truck fifteen years ago. They also beat their estimate in completing the work. Also they are not going to do work that is not needed.
If you need to have your vehicle repaired you should at least contact John and get an estimate. They will treat you with respect and give you a fair and honest estimate to fix your vehicle. And you will know that it is fixed correctly.

TP
Tammy P.
Auburn, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Clean and personal
This was my first appointment with Skyline Automotive. I was there for an oil change, tire rotation and brake inspection. Upon entering the waiting area is clean, warm and inviting. As worked progressed on my vehicle a screw in my tire was discovered. The tire was rolled into me, and it was explain what the damage was and what the attempt to repair it would be. I was also given future information about the life of the tire. Then full detail of the brake inspections was given to me in a way I could understand and in the time frame upon which I should have the work complete.
There was no pressure for work to be done only recommendations based on the information I had inquired about.

PP
Philip P.
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
awesome job
Skyline Automotive did a great job getting my 2001 Subaru with over 400k miles reconditioned in a short amount time for a reasonable price. This has become my new goto shop for my vehicles. Thanks so much Jon and Robert.

GH
Gary H.
Auburn, WA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Gary said he feels comfortable taking his vehicles to this business.
This review was collected via phone interview by Customer Research Inc.

DW
Drayton W.
Washington
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Drayton said it was a pleasant experience. The waiting area was nice and he did not feel ripped off. It was great.
This review was collected via phone interview by Customer Research Inc.

GA
George A.
Kent, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
George said John was a conscientious person. He did excellent work. Their prices were better than many of the other businesses he has been to.
This review was collected via phone interview by Customer Research Inc.

MN
Miguel N.
Kent, WA
Chevrolet Astro Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Miguel said everything went well with the service of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JD
Jean D.
Washington
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Jean said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

AV
Angel V.
Washington
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Angel said the mechanic at this facility was very informative. He had a good attitude and demeanor. He is looking forward to working with him again.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Washington
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
David said they were really good and quick. It just took a little longer than it should have.
This review was collected via phone interview by Customer Research Inc.

AM
Alejandro m.
Auburn, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Alejandro said this business was really good and helpful.
This review was collected via phone interview by Customer Research Inc.

YD
Yawoga D.
Washington
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Yawoga said this business did what they promised to do.
This review was collected via phone interview by Customer Research Inc.

KW
Kim W.
Seattle, WA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Kim said Robert did a good job.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Algona, WA
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Alex said the mechanic fixed his engine leak but the overall price and recharge cost was expensive.
This review was collected via phone interview by Customer Research Inc.

KG
Keith G.
Washington
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Keith said the business is very thorough and accommodating. The staff do a safety check before the customer leaves.
This review was collected via phone interview by Customer Research Inc.

CA
Candy A.
WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Candy said that the place is great, she had no problems, and she wasn't taken advantage of. She will definitely return for all of her automotive needs.
This review was collected via phone interview by Customer Research Inc.

EC
Erik C.
Federal Way, WA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Erik said John was outstanding, really nice to him . He took time out of his day to go across the street and help him with his vehicle .He put oil in his vehicle. Rob was honest and up front. So was John. He didn't sugarcoat what he had to tell Erik. It was a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

WA
Wayne A.
Tacoma, WA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Wayne said they were very helpful. They explained everything to him and it was great service.
This review was collected via phone interview by Customer Research Inc.

OK
Oksana K.
Washington
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Oksana said John was awesome and he did a great job. Everything went smooth and easy. She was welcomed as soon as she pulled in. The vehicle runs perfectly and she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

JC
Julia C.
Kent, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Julia said the staff were honest. They were reasonable with the price. John told her to take her vehicle back to the place that made the mistake because she still had a warranty. He did not try to say the issue was bad and that she needed to do the service there. He did a good job with what he had to do.
This review was collected via phone interview by Customer Research Inc.