Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

337 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 17 hours ago

Reviews


TG
Tim G.
Auburn, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
Never again
There seems to be a few issues that say they were discussed that were never discussed so for there you’ll never see my wife’s Jeep in your shop again forever amen
John F. from Skyline Automotive Repair responded on 03/19/2018

Mr. Griffin came in with his wifes 2001 Jeep Grand Cherokee they just purchased recently and it already had a 6 inch lift on it. After installing Mr. Griffin custom front drive line the tech test drove the vehicle for any problems. On that test drive, which was the first for the tech and Skyline Automotive, the tech could not maintain 20 mph down any road due to how badly the vehicle wandered, shook and bounced. Tech returned to shop to do free diagnosis on the vehicle. Found that the gearbox was shifting internally causing problems. Mr. Griffin brought his vehicle in for the gear box repair. Once vehicle was here tech noted that now the sway bar link ear on the front axle housing was broken causing more suspension and handling problems. Once the repair was done the vehicle was able to drive down streets 40 mph and under using one hand on the wheel now. UNLESS you hit a pot hole or any other rough terrain the Jeep would go into what is known as a death wobble. Both Mr. Griffin and his wife were given notes on how more repairs would be needed to fix this issue. Mrs. Griffin was the one who picked up the vehicle and was told by the owner several times that there was more work to be done to correct the issues they have and that all of it was written out on the invoice that was handed to her. Mrs. Griffin called in yelling later that day saying she took the Jeep on the freeway and still felt unsafe. The owner then asked her have you read over any of the notes on your paper work, Mrs Griffin replied "No I haven't I was late to work". We at Skyline Automotive Repair try to do our best in every situation to help customer with any and all problems including keeping an open communication line. 


LC
Lindsey C.
Auburn, WA
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
Spoke with Jeremy. He said the business told him that servicing the transmission would help, however, it only helped for about one day before the transmission became even worse than before the service was performed.
This review was collected via phone interview by Customer Research Inc.
John F. from Skyline Automotive Repair responded on 06/14/2018

Lindsay and Jeremy came in with a transmission shifting problem and noise problem. The vehicle had over 100k miles on it and had never been serviced. Before condemning the transmission the customer was informed that because of the severity of the issue the only thing we could try to do before replacing the transmission would be to remove the pan and replace the filter and fluid. After service was complete the transmission shifted properly with no noise. Both the customer and her husband were given this information and possible out comes before they agreed to do it. Once the customer had called us to ask for their money back we took the next to help them in the repair process by doing research on their vehicle at no cost. What we found was that the manufacturer had extended the warranty to 10yr/120k miles on this particular transmission and that it should be covered under it. We at Skyline Automotive Repair never leave people in the dark about their car and always let them make the final decision on what is to be done.


GO
Guadalupe O.
Washington
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017 Category: Service
Spoke with Martin. He said there was no initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017 Category: Service
Guadalupe said there was a long wait, and they waited for about 4 hours.
This review was collected via phone interview by Customer Research Inc.
John F. from Skyline Automotive Repair responded on 04/13/2017

This customer was here less then 2 hours, he earlier in the day had spent at least 4 hours at the dealership for a recall. Which he then brought to me to verify the work was done and to ask about qoutes on things they had told him about. Since this time Guadalupe has been back with another one of his car and was pleased with the price and the repair when he left. I think he was confused about which place had contacted him for a review.


LW
Lenny W.
Auburn, WA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2019
Feedback
Sent this via email, so this is a repeat. Just thought I would give you guys some feedback from my most recent visit. Not to create any problems or get anyone in trouble, just to let you know.

First, I appreciate your taking me in on Monday, March 4th. I made an appointment online (or thought I had) but there wasn’t any record of it. So when I dropped off my truck on Monday, I guess it was a surprise. I may have used the tool you provided incorrectly.

Second, Carol (sorry if I have her name wrong) asked me if I was there for any of the sub-estimates, and I said no, until she mentioned changing the transmission filter. Then I said “yes” to that and the fluid change. That wasn’t noted on the service order, and the service wasn’t performed.

Third, there was no reference on the invoice or service record of what I was bringing the truck in for in the first place. That was a leak from the driver’s side axle at the front U-Joint. It would be helpful to have a record of that - for both of us - in the service record.

Fourth, I picked up the truck after hours. The key was under the mat as I requested, but my truck wasn’t locked. I know that you guys aren’t responsible for contents inside vehicles, but I still had more than One thousand dollars of tools in the truck. Just an FYI to check next time. I admit to similar oversights as a General Contractor, so no biggie, but something to look at for future customers.

I hope you receive this in the spirit given!

Thanks,
Lenny

Verified Customer
Auburn, WA
Subaru Outback (Natl)
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018
good work. Sometimes not the best customer service
like the work done. However, sometimes get condescending attitude from owner.

PM
Patrick M.
Auburn, WA
Pontiac Grand Am
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2017 Category: Service
Patrick said he had some questions that were not answered thoroughly. The service was alright.
This review was collected via phone interview by Customer Research Inc.
John F. from Skyline Automotive Repair responded on 09/01/2017

Patrick and his father came in originally asking about the Washington State Emissions failure procedure due to them just failing. After their numerous question were answered they set up an appointment for the next working day. After Patrick's father dropped the vehicle off, the vehicle was diagnose with estimates for all codes on emissions paper. Patrick's father was the one we were told to contact for approval on repairs. He expressed they weren't able to afford any repairs at this time, but would like to add an oil change to the vehicles bill, and that they would need to get through on the waiver process if possible. When Patrick and his father came in to get the vehicle, they were given 4 estimates to repair the vehicle when they could. Patrick's father became upset that no repairs were made other than the oil change and that they still had to pay $150 to get through the waiver process. All of this was explained to him a third time before they had left the shop. In no way, shape or form do we here at Skyline feel like they weren't given answers to their concerns. We always try to go above and beyond with all customers. 


Verified Customer
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019
Great shop
This is a truly one of the most honest shops I've been to in quite some time. He broken down everything that was wrong with my car which I havent had in quite some time and i go to shops alot. Very honest with the prices and reasonable. Just overall a great place to go to get your vehicle look at if it needs maintenance. Other than that and only reason i gave them a 4 instead of 5 is the wait. I had to wait about 3.5 hours . That i dont experience much with brake pads and other little minor things to fix. But still a great place and i would come back next time and just drop it off and swing by later.

JB
Joyce B.
Auburn, WA
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2019
Affordable Car Repair and Maintenance
Quick and affordable service and maintenance.

PG
Pat G.
Washington
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Pat said they were pretty quick.
This review was collected via phone interview by Customer Research Inc.

SA
Seann A.
Auburn, WA
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Seann said the business did everything they said they were going to do and they did it nicely.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Washington
Nissan 350Z
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Richard said the staff is pretty awesome.
This review was collected via phone interview by Customer Research Inc.

JL
Jeffery L.
Washington
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Jeffrey said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Algona, WA
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Alex said the mechanic fixed his engine leak but the overall price and recharge cost was expensive.
This review was collected via phone interview by Customer Research Inc.

SL
Scott L.
Auburn, WA
Cadillac Escalade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Scott said his repairs came in above the price that was originally quoted to him.
This review was collected via phone interview by Customer Research Inc.

OC
Othmae C.
Auburn, WA
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Othmae said his experience was ok, the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Auburn, WA
Subaru Impreza Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2018
Clutch pedal hasstill a problem
Everything fine except clutch pedal. Clutch pedal isn't smooth. It doesn't come back when I tread on it more than 20 times.

DT
Dominic T.
Washington
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2018 Category: Service
Dominic said the staff gave good customer service. However, their diagnosis was incorrect and he was definitely disappointed as he asked specifically to test this main issue.
This review was collected via phone interview by Customer Research Inc.
John F. from Skyline Automotive Repair responded on 03/16/2018

THERE WAS NO DIAGNOSTICS DONE ON THIS VEHICLE. Customer came in and asked how much it would cost to replace front and rear differential fluids as well as the transmission fluid because he just purchased the car and was traveling at least 2 states over. Customer was given an estimate agreed to the price and dropped off the vehicle the next morning. The services that were asked for were done as well as the tech finding the engine oil drain plug to be loose. Which was tightened and topped off for no extra charge. 


MA
Mike A.
Auburn, WA
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2018
Great Services
Great cost and service .

SG
Summer G.
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017
Troubleshoot belt tensioner noise/ function
John was quick and thorough. Maybe charging for labor when I planned to have the repairs done at the shop wasn't necessary that day, but either way happy enough to return and get repairs addressed.

MS
Matt S.
Auburn, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Matt said the service was good, but it was a little more expensive than he thought it would be.
This review was collected via phone interview by Customer Research Inc.