Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

333 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


Verified Customer
Auburn, WA
Subaru Outback (Natl)
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018
good work. Sometimes not the best customer service
like the work done. However, sometimes get condescending attitude from owner.

LC
Lindsey C.
Auburn, WA
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
Spoke with Jeremy. He said the business told him that servicing the transmission would help, however, it only helped for about one day before the transmission became even worse than before the service was performed.
This review was collected via phone interview by Customer Research Inc.
John F. from Skyline Automotive Repair responded on 06/14/2018

Lindsay and Jeremy came in with a transmission shifting problem and noise problem. The vehicle had over 100k miles on it and had never been serviced. Before condemning the transmission the customer was informed that because of the severity of the issue the only thing we could try to do before replacing the transmission would be to remove the pan and replace the filter and fluid. After service was complete the transmission shifted properly with no noise. Both the customer and her husband were given this information and possible out comes before they agreed to do it. Once the customer had called us to ask for their money back we took the next to help them in the repair process by doing research on their vehicle at no cost. What we found was that the manufacturer had extended the warranty to 10yr/120k miles on this particular transmission and that it should be covered under it. We at Skyline Automotive Repair never leave people in the dark about their car and always let them make the final decision on what is to be done.


TG
Tim G.
Auburn, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
Never again
There seems to be a few issues that say they were discussed that were never discussed so for there you’ll never see my wife’s Jeep in your shop again forever amen
John F. from Skyline Automotive Repair responded on 03/19/2018

Mr. Griffin came in with his wifes 2001 Jeep Grand Cherokee they just purchased recently and it already had a 6 inch lift on it. After installing Mr. Griffin custom front drive line the tech test drove the vehicle for any problems. On that test drive, which was the first for the tech and Skyline Automotive, the tech could not maintain 20 mph down any road due to how badly the vehicle wandered, shook and bounced. Tech returned to shop to do free diagnosis on the vehicle. Found that the gearbox was shifting internally causing problems. Mr. Griffin brought his vehicle in for the gear box repair. Once vehicle was here tech noted that now the sway bar link ear on the front axle housing was broken causing more suspension and handling problems. Once the repair was done the vehicle was able to drive down streets 40 mph and under using one hand on the wheel now. UNLESS you hit a pot hole or any other rough terrain the Jeep would go into what is known as a death wobble. Both Mr. Griffin and his wife were given notes on how more repairs would be needed to fix this issue. Mrs. Griffin was the one who picked up the vehicle and was told by the owner several times that there was more work to be done to correct the issues they have and that all of it was written out on the invoice that was handed to her. Mrs. Griffin called in yelling later that day saying she took the Jeep on the freeway and still felt unsafe. The owner then asked her have you read over any of the notes on your paper work, Mrs Griffin replied "No I haven't I was late to work". We at Skyline Automotive Repair try to do our best in every situation to help customer with any and all problems including keeping an open communication line. 


GU
Glenn U.
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
5000k servicing
Came in to do my 135K on my 2012 Toyota Corolla. Have brought the Corolla in before to get needed work and service performed on it.
John and his staff always do an excellent job.
Very easy to get in and get an appointment even on a Saturday! The shop is very clean and well organized. After the work is done;
John will review what was done and alert you to any necessary work that potentially needs to be done and will give you an estimate of the cost. It is def not the dealership experience of getting ripped off! I highly recommend Skyline Automotive for your automotive repairs and scheduled maintenance. You will be treated with respect; they will be upfront with you.

TH
Tom H.
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Most honest Person
John is a great mechanic! He is a very honest person and VERY knowledgeable. Great honest mechanics are hard to find, I highly recommend Skyline Automotive I will never take my cars to anyone else!

DP
Denise P.
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Awesome customer service, wonderful expertise
I was able to get in with just a day’s notice. They let me know what work needed to be done and accomplished it in exactly the time allotted. They addressed each concern that I had and my car runs great!

Verified Customer
Auburn, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
amazing service
I would absolutely drive out of my way to get my car serviced here. Just amazing each time!

BD
Brandon D.
Seattle, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Thorough, honest, excellent work and quick
It’s a relief to have finally found a place to service my vehicle that is honest, and does excellent work. My experience with Skyline has been great, I definitely recommend Skyline to anyone looking for a place to take their vehicles without the headache of overcharging, and dishonest work.

PP
Philip P.
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
forget the dealership
John and Skyline automotive are just awesome. A local dealership wanted almost 2 thousand dollars to fix an "oil leak" they found when changing the oil on my older Subaru. John and Skyline automotive diagnosed the oil leak to a single hose and replaced it for less than a 100.00 dollars. Needless to say, I won't be going back to the dealership. Thanks again to Skyline automotive for running such a great outfit.

Verified Customer
Auburn, WA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Reliable and hard working
Homeboy was running shop and front desk while looked like he was training too, cot damn are they some hardass workers! Much appreciated!

DB
Darryl B.
Renton, WA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Top-notch Business
Every interaction leaves me more satisfied and confident as a customer! Highly recommend!

CM
Chuck M.
Auburn, WA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Clean shop, knowledgeable mechanics
This is the shop that I take all my mechanic work to, they are dependable and honest

GC
Greg C.
Milton, WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Excellent service
I had a issue with my 2013 Silverado and had spoken with a few mechanics about said issue. Their phone diagnostics, and subsequent quotes, were uninformed and frankly outrageous. After conferring with Jon, I felt confident he had a grasp on the problem and I scheduled his services. I now have my truck and it is in perfect working order. Great work without the post-OP extra service hustle. Skyline is now our auto go to.

TR
Travis R.
Gig Harbor, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Fair and Honest
John is going to make it a long way in Auburn serving the people. I would recommend Skyline Automotive for anyone in the area. Every time we go there he either helps are recommends a place to go. Great service for a fair price.

CA
Carrie A.
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Best customer service & super clean
I went in for an oil change and found out that I have a few things going on. No one tried to sell me on anything which usually happens when I go elsewhere. They were transparent on what the cost migjt be so I'm no surprised but again did not try to sell me on it but rather be aware down the road. The lady at the front desk is so sweet and keeps everything in the waiting area clean and orderly. I would highly recommend.

TS
Tim S.
Auburn, WA
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Fair pricing
Its always worrisome finding a new mechanic when you move into a new area. We're very pleased with Skyline and will continue to use them for our maintenance and repair needs.

BO
Barbara O.
Auburn, WA
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
awesome
Skyline automotive gets five stars due to their service, knowledge of the tech performing the job and the quick check in and out!

PY
Pam Y.
Auburn, WA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Repair was very fast.
The work was done in a timely manner. He gave me an idea of what I need to do and the cost for fixing my old car in the future. Highly recommended

HJ
Heather J.
Auburn, WA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
Great service and communication
They seemed very knowledgeable and were able to recommend appropriate repairs for our vehicle keeping cost in mind. They seem to care about the kind of parts they use also. We will go back with all 4 of our vehicles!

EL
Evonne L.
Tacoma, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019
great customer service
always done in a timely manner