Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

252 Reviews

89% Would Recommend
Latest Review 2 days ago

Reviews


ES
Eric S.
Portland, OR
Toyota Corolla
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/29/2018
Ripoff
They wanted $600 to replace one spark plug and one ignition coil. The guy thought maybe he could knock it down by $100 or so, but that's still absurdly expensive for that amount of work.

Verified Customer
Happy Valley, OR
BMW 525i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2018
BMW electrical issue
I realize electrical issues can be tricky however this one is perplexing. I dropped my car off in February of 2018 with an electrical issue. Turns out they could not find a solution, so in August (7 months later) I ended up paying $1500.00 for a car that still does not run and ended up sending it off to a junk yard for $200.00 because I cannot justify putting more money into it. The shop personnel were nice enough and worked through the issues even calling in a specialist.

ST
Sonora T.
Portland, OR
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2018 Category: Service
Sonora said she paid for an evaluation that cost $100. They figured out the problem, but suggested another test that would cost an additional $100, even though they knew what the problem was. If she was not paying attention, she would have paid for it. They called and try to up-sale her on another issue. The next day, she got a text saying they appreciated her business, but she did not recall giving them permission to text her. They charged her a hazardous waste disposal fee of $13.75, but they did not dispose of any hazardous waste. They told her it was a state-required fee. They did not even look under her hood. They hooked her vehicle up to a machine and she was given a code. She called around and is having a hard time to find others that charge that fee. She stated she was taken aback by the extra evaluation that cost $100. She could have gone to another facility, because they do exactly what this facility did for free. It did not take manual labor to look at her vehicle. The price she was quoted to fix what was wrong with vehicle, she was told the part was almost $450 - $475, and to put it in would be another $400. They told her what it was while she was on the phone and she looked it up while they were talking. The part was literally $47 brand new, and less if it was used. She got it done for 90 percent less than what they were going to charge her.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Portland, OR
Dodge Charger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
James said the business took longer than they had originally told him. They did not call him when it was done, and they also tried to charge him an additional $100 for no apparent reason.
This review was collected via phone interview by Customer Research Inc.

ED
Erik D.
Portland, OR
Toyota Corolla
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Erik said he felt the solution he was offered was overly expensive.
This review was collected via phone interview by Customer Research Inc.

JT
JOHN T.
Portland, OR
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Jusst the beest
For many years I had my 1995 Explorer serviced at local Ford dealer and was increasingly dissatisfied. Several years ago I began taking it to Art of Maintenance and have been thoroughly satisfied with their work and friendly attitude ever since.

Verified Customer
Portland, OR
Chevrolet HHR
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018
Cordial,Responsive and professional
The work done was fine and I have no complaints about that aspect. My radiator was shot and needed to be replaced. Since it is my only means of transportation I had to get it done quickly so didn't have time for comparison shopping. I was told it would be around $1200.00 which I felt was ridiculous but I had no options. The final bill was $1484.50 which was easily double most estimates on line. After talking with other shops and people with knowledge that I respect the common theme is "boy, they saw you coming" or "Man, they really put the boots to you". I was charged extra for flushing because I had supposedly used some kind of coolant sealer. Seriously??

AS
Arthur S.
Portland, OR
Toyota Land Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Arthur said he would not recommend the business because the staff cant fix the vehicle. They have had the vehicle for 3 weeks and it is still there. He is disappointed in their ability to service the vehicle.
This review was collected via phone interview by Customer Research Inc.

RI
Ron I.
Garden City, ID
Pontiac Grand Am
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018 Category: Service
Ron said he still had issues when the vehicle was finished. He didn't seem to get a real sense of care or understanding from the staff.
This review was collected via phone interview by Customer Research Inc.

DP
Donald P.
Oregon
Cadillac Brougham
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018 Category: Service
Donald said he was treated very badly by the employees, even though he spent over $2000 with the business. It took them two to three months to complete the work. He had to bring it back three times because the parts he received were faulty and the work wasn't correct. They do nice work and Bobby was best of them all. He stated this business would be great if Bobby were in charge, because the rest of the employees were very rude. He will not be returning to do any further business with this facility.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Portland, OR
Honda Odyssey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2018 Category: Service
Michael said he originally went to this facility for a service diagnostic. He stated it wasn't accurate, which resulted in additional charges that were not necessary. He said it did get resolved.
This review was collected via phone interview by Customer Research Inc.

ED
EMILY D.
San Diego, CA
Toyota Prius
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2018
Pretty sure they BS'd me
I came in with a flat that needed to be patched, they told me that they couldn't patch it before even taking it off the rim.. How fortunate they just so happened to have someone going out to pick up used tires which they sold to me (in worse shape than my previous goodyear tire) for $80. After I had told them a total of five times that I wanted my previous tire back so I could take it home I was told it was thrown away at the used tire shop.

JM
Jerry M.
Portland, OR
Dodge Caravan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/06/2018
trust
3 dif diagnostic results at 3 dif times made me feel like deciding what was wrong kept changing. It's the switch, then it's not the switch. Thank you for the diag. discount but I would have preferred to get one diagnosis at one time.

MA
Marwah A.
Portland, OR
INFINITI I30
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2017
Disappointed
One hundred dollars for a diagnosis was such a scam. I went to two other mechanics and they told me the same stuff for free. I really feel scammed and the fact that I was tricked by that "warranty". I will never tell anyone to go here and I will never go here again.

BB
Brad B.
Portland, OR
Chevrolet Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2017 Category: Service
Brad said he needed many repairs done but the staff would not share what was urgent. He could not even drive around block after having a tune-up done. The old business was very reputable before this new management took over.
This review was collected via phone interview by Customer Research Inc.

NB
Nathen B.
Portland, OR
Jeep Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2017 Category: Service
Nathen said on both his last visit to this business and the one before that, one of the technicians was disrespectful. During his first visit, he was quoted one price, but when he went to pay, the price had changed. He discovered that this was due to the fact that the technician had installed a part without his permission. When he questioned the technician, he got an attitude. During the visit before that, a blinker that this business put in quit working less than 30 days after they had installed it. He took the vehicle back, and the technician informed him that he would not fix it next time because the part was not under warranty. For the reasons specified he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HJ
Harold J.
Portland, OR
Chrysler 300
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2017 Category: Service
Harold said the gentleman at the front desk did not have a welcoming demeanor and was rude. This business tried to over charge him for a basic service. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Portland, OR
Nissan Pathfinder
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2017
Bad experience
Front office staff isn’t very professional. Lots of angry swearing and shouting coming out of the front office. Lack of authentic care in their service and interactions. They didn’t exhibit any behavior that would make me want to trust them. And ultimately, I came in for my check engine light being on — it’s still on, $1900 later. My car feels worse than when I arrived.

CS
Craig S.
Portland, OR
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2017
Truck windows
I was miss lead on what was going to be be done. And feel that I was over charged as a result. Will never use your service again.

GS
Gina S.
Portland, OR
Volvo V70
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2017
Wrong place!
I thought this was another mechanic about whom two reliable friends gave glowing reviews (they also owned Volvos). After spending twice as much as I should have at Art of Maintenance (and it didn't seem like anyone there was familiar with how to diagnose/fix my car, or at least they couldn't describe anything well in words), I am sad that I parted with SO much money--nearly $1,000-- and a bid for an additional $3k+ more work. Darn.