Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

222 Reviews

90% Would Recommend
Latest Review 3 days ago

Reviews


JT
JOHN T.
Portland, OR
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Jusst the beest
For many years I had my 1995 Explorer serviced at local Ford dealer and was increasingly dissatisfied. Several years ago I began taking it to Art of Maintenance and have been thoroughly satisfied with their work and friendly attitude ever since.

Anonymous avatar
Verified Customer
Portland, OR
Chevrolet HHR
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018
Cordial,Responsive and professional
The work done was fine and I have no complaints about that aspect. My radiator was shot and needed to be replaced. Since it is my only means of transportation I had to get it done quickly so didn't have time for comparison shopping. I was told it would be around $1200.00 which I felt was ridiculous but I had no options. The final bill was $1484.50 which was easily double most estimates on line. After talking with other shops and people with knowledge that I respect the common theme is "boy, they saw you coming" or "Man, they really put the boots to you". I was charged extra for flushing because I had supposedly used some kind of coolant sealer. Seriously??

AS
Arthur S.
Portland, OR
Toyota Land Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Arthur said he would not recommend the business because the staff cant fix the vehicle. They have had the vehicle for 3 weeks and it is still there. He is disappointed in their ability to service the vehicle.
This review was collected via phone interview by Customer Research Inc.

RI
Ron I.
Garden City, ID
Pontiac Grand Am
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018 Category: Service
Ron said he still had issues when the vehicle was finished. He didn't seem to get a real sense of care or understanding from the staff.
This review was collected via phone interview by Customer Research Inc.

DP
Donald P.
Oregon
Cadillac Brougham
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018 Category: Service
Donald said he was treated very badly by the employees, even though he spent over $2000 with the business. It took them two to three months to complete the work. He had to bring it back three times because the parts he received were faulty and the work wasn't correct. They do nice work and Bobby was best of them all. He stated this business would be great if Bobby were in charge, because the rest of the employees were very rude. He will not be returning to do any further business with this facility.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Portland, OR
Honda Odyssey
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2018 Category: Service
Michael said he originally went to this facility for a service diagnostic. He stated it wasn't accurate, which resulted in additional charges that were not necessary. He said it did get resolved.
This review was collected via phone interview by Customer Research Inc.

ED
EMILY D.
San Diego, CA
Toyota Prius
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2018
Pretty sure they BS'd me
I came in with a flat that needed to be patched, they told me that they couldn't patch it before even taking it off the rim.. How fortunate they just so happened to have someone going out to pick up used tires which they sold to me (in worse shape than my previous goodyear tire) for $80. After I had told them a total of five times that I wanted my previous tire back so I could take it home I was told it was thrown away at the used tire shop.

JM
Jerry M.
Portland, OR
Dodge Caravan
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/06/2018
trust
3 dif diagnostic results at 3 dif times made me feel like deciding what was wrong kept changing. It's the switch, then it's not the switch. Thank you for the diag. discount but I would have preferred to get one diagnosis at one time.

MA
Marwah A.
Portland, OR
INFINITI I30
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2017
Disappointed
One hundred dollars for a diagnosis was such a scam. I went to two other mechanics and they told me the same stuff for free. I really feel scammed and the fact that I was tricked by that "warranty". I will never tell anyone to go here and I will never go here again.

BB
Brad B.
Portland, OR
Chevrolet Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2017 Category: Service
Brad said he needed many repairs done but the staff would not share what was urgent. He could not even drive around block after having a tune-up done. The old business was very reputable before this new management took over.
This review was collected via phone interview by Customer Research Inc.

NB
Nathen B.
Portland, OR
Jeep Cherokee
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2017 Category: Service
Nathen said on both his last visit to this business and the one before that, one of the technicians was disrespectful. During his first visit, he was quoted one price, but when he went to pay, the price had changed. He discovered that this was due to the fact that the technician had installed a part without his permission. When he questioned the technician, he got an attitude. During the visit before that, a blinker that this business put in quit working less than 30 days after they had installed it. He took the vehicle back, and the technician informed him that he would not fix it next time because the part was not under warranty. For the reasons specified he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HJ
Harold J.
Portland, OR
Chrysler 300
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2017 Category: Service
Harold said the gentleman at the front desk did not have a welcoming demeanor and was rude. This business tried to over charge him for a basic service. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Portland, OR
Nissan Pathfinder
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2017
Bad experience
Front office staff isn’t very professional. Lots of angry swearing and shouting coming out of the front office. Lack of authentic care in their service and interactions. They didn’t exhibit any behavior that would make me want to trust them. And ultimately, I came in for my check engine light being on — it’s still on, $1900 later. My car feels worse than when I arrived.

CS
Craig S.
Portland, OR
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2017
Truck windows
I was miss lead on what was going to be be done. And feel that I was over charged as a result. Will never use your service again.

GS
Gina S.
Portland, OR
Volvo V70
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2017
Wrong place!
I thought this was another mechanic about whom two reliable friends gave glowing reviews (they also owned Volvos). After spending twice as much as I should have at Art of Maintenance (and it didn't seem like anyone there was familiar with how to diagnose/fix my car, or at least they couldn't describe anything well in words), I am sad that I parted with SO much money--nearly $1,000-- and a bid for an additional $3k+ more work. Darn.

JC
John C.
San Diego, CA
Ford Club Wagon
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2017 Category: Service
John said they were kind of overpriced. They were willing to negotiate the price. As he was driving from Portland to San Diego, over a thousand miles he starting having issues with the work they did. It was not an ideal situation. He had to make it home. The issues starting occurring almost immediately.
This review was collected via phone interview by Customer Research Inc.

RN
Ron and Lisa N.
Portland, OR
Pontiac G6
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2017
had to wait longer than told
how can i rate your service when you still have my car.

AM
anastasia m.
Portland, OR
Buick LeSabre
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2017
Work was ok but the experience wasnt the best
I came in with a code to service engine. I needed replacement O2 sensors and wheel hub assembly that the technician tried to emphasize as being "way too important to not get done right now." so I gave them the go ahead but I wasn't ready to spend $1300 on the fixings. I called around a couple shops and my fiance and his dad who both said to tell them to stop working on the car because they could do it for less than $400. I called the shop back within 20 minutes in which the technician informed me that they had already taken the parts off the car and if they were to put everything back together it would just cost just as much as the full service. I highly doubt that it took 20 minutes to unhook 2 O2 sensors and take off 2 full wheel hub assemblies. I felt like I was taken for a ride the whole time and overcharged. They never asked me if I wanted the high end parts or standard, they just went and ordered the most expensive parts and charged an inxreadulous labor for a job that I was informed was only 1.5 to 2 hour job at most.on top of that they didn't even call the correct number to tell me my car was fixed. So I had to practically run to try to get the car in time before they closed. I used to come to art of maintenance for my car repairs and tests, but now I know who these guys really are. Don't let the nice smiles fool you. Be prepared to become bankrupt.

AF
Angie F.
Portland, OR
Hummer H3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2017 Category: Service
Angie said this business was not able to fix her vehicle but she is working with a staff member named Andy to find the problem.
This review was collected via phone interview by Customer Research Inc.

TG
TEMIKA G.
Portland, OR
Honda Odyssey
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/08/2017
We thought we found the best
I went in for an oil change or tried to, but my car wouldn't start. We got a tow and arrived an hour late, so far not their fault. But once the problem was diagnosed that an alternator brackets needed welding, that was repaired by one of their technicians. We were charge for a new belt, the weld, we had filters replaced and all in all we were charge hundreds of dollars. Thing is, I went to start the car the next day and it wouldn't start. I call the people and ask if they checked the battery and they had not. They said bring it in at least a half hour before close and they could fit me in to check out my battery. Once I got there with my kid they told me oh we can't fit you in. So I hang out for a little bit just in case making plans for a ride home and they fit me in. That's great, I wish they wouldn't have scared me with the possibility that they couldn't especially since it was just to test the battery which takes five minutes. So the battery is bad i'm pretty frustrated at this point because I feel like that should've been part of the test when my car wouldn't start but OK. Then I think at the last minute to ask if they ever changed my oil which is why I came in the first place and they had not, even know that's what my appointment was for the previous day. So far understandable mistakes I suppose but I'm losing faith in the mechanics I thought so highly of. Then the kicker comes when I drive south for five hours to visit a relative and my car dies in the middle of nowhere on a rural road at night with my kids inside. Hours later waiting on the side of the road we get a tow, then another the next day to the nearest town which is 30 miles away and the mechanic therr tells me that the weld broke. He says that the metals were never heated properly and therefore never made a solid enough contact. To add insult to injury the repair only cost 60 bucks which he says could be 100 in a big city since labor is more expensive. This hurts because I really liked these guys but I just don't feel like they are who they say they are. Or who I thought they were as honest decent mechanics.