Amwell Automotive Inc.


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

759 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
99% Would Recommend
Latest Review about 4 hours ago
Pat P. ReScore Review on 05/28/2013
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rescore"
You guys are always 5 star for me.
Vehicle: GMC Suburban
Service Date: 05/22/2013
Review Created: 05/25/2013 02:18 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Outstnding service"
Thanks for another service on my ageing fleet.
Vehicle: GMC Suburban
Service Date: 05/22/2013
Review Created: 05/25/2013 02:18 PM
KEVIN S. at Amwell Automotive Inc. responded on 05/28/2013
Pat as per our phone conversation you were very happy with our service. The one star was meant to be five, thanks for updating the listing have a wonderful day, Kevin
Tyler G. on 08/14/2014
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Tyler said he had to go back to this business twice because they did not fix his vehicle properly the first time. He had to leave his vehicle with them for a whole week the second time. He is a student so this was a huge inconvenience for him. His vehicle ended up breaking down a third time to where he could barely turn his steering wheel. His serpentine belt finally snapped and caused another part to be destroyed in his vehicle.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/06/2014
Review Created: 08/14/2014
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 08/20/2014

Tyler, I wish you would have reached out to me prior with your concerns, Your car was here three times during the summer of 2013  first with a blown brake line, the second a power steering failure yes there was a part failure which we corrected at the third visit. I have called several times attempting to collect payment and you have not responded. We had a great relationship with you family It saddens me that this is the first communication we have recieved from you. The review was prompted because I closed the invoice from our software while we await payment. Please respond to our calls so we can bring closure to this situation.  Respectfully, Kevin

Jason L. ReScore Review on 09/18/2013
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jason said this business fixed all his issues.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/21/2013
Review Created: 09/13/2013
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Jason said he had to bring the vehicle back twice. The air compressor still wasn't fixed. He wouldn't recommend the business based on this experience.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/21/2013
Review Created: 09/13/2013
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 09/16/2013

I called Jason to discuss the problems he expierenced (I have not recieved a call back so far) We originally installed a air conditioner compressor clutch March of 2012, there was a problem with the clutch March of 2013 we corrected under warranty. Jason never called back after with any concerns. I worked with Jason due to financial issues and did not recieve final payment until recently. I am disappointed in the low rating and wish Jason would of reached out to us with concerns there was plenty of oppurtunity since I spoke with him several times in attempt to obtain payment.

Joe P. ReScore Review on 01/17/2013
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said his initial dissatisfaction was just a little slip up by this business. He screened it out with Kevin and everything is fine now. He has been going to this business for a long time and they do a great job. He is very satisfied.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 01/03/2013
Review Created: 01/11/2013
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Joe said they forgot to tighten the lug nuts on his rear tires.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 01/03/2013
Review Created: 01/11/2013
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 01/16/2013
Joe did return after the last repair due to noise from the rear tires. The aftermarket wheels on his Jeep did not seat properly and allowed the lug nuts to loosen. We prompty retorqued and confirmed proper seating of the wheels. I spoke with Joe today to be certain no additional problems have occured. I advised Joe that any time his wheels are off in the future we will retorque after a road test to prevent any future issues.
Heidi C. on 07/14/2016
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Heidi said this business had her vehicle for about three days before she got a call back in regards to what was wrong with it. She was not excepting the bill to be as high as it was especially considering the only thing wrong was that her fuel tank was empty. Based on her experience she said she probably would not recommend this business for service.
Vehicle: Kia Sportage
Category: Service
Service Date: 07/13/2016
Review Created: 07/14/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 07/18/2016

Heidi, I am sorry your experience was not perfect. As with any towed in vehicle we place the utmost importance in returning your car as quickly as possible. I would love to discuss the diagnostic time needed to confirm the no start condition with your car, please call me at 609-397-8032 at your convenience. Thank you Kevin

John L. on 05/05/2016
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John said the business did fine work but the prices are high. He needs more repair work to be done but if he cannot find lower prices, he will use this business again.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 05/02/2016
Review Created: 05/05/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 05/11/2016

John, I appreciate the long term relationship we have shared keeping your car in tip top shape. I am sorry we seem a little more expensive than you would like. Together we can keep your Santa Fe dependable and race ready.

Bob B. on 12/11/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"New Customer"
Dropped my 2010 Subaru Forester off for scheduled 90,000 mile maintenance. I found Kevin to be friendly and accommodating. He phoned me a couple times to let me know how things were going and to discuss some of the manufacturer's recommendations. Once completed, Kevin delivered the car to my home. I was especially thankful for this service since I was dealing with a winter cold. The bill had detailed information on each of the services provided and I found their website very useful for scheduling future appointments. All in all I found my experience satisfying. I am giving a neutral rating of 3 stars because I have no history with this provider, but I am expecting future reviews to warrant higher ratings.
Vehicle: Subaru Forester
Service Date: 12/09/2015
Review Created: 12/11/2015 06:15 AM
KEVIN S. at Amwell Automotive Inc. responded on 12/14/2015

Bob, Thank you for the opportunity to prove ourselves, I am glad our service was everything promised, we strive to provide the same outstanding service to everyone one of our clients new and returning. Looking forward to welcoming you back for the next visit. Have a great day, Kevin @ amwellautomotive

Laurie L. on 01/17/2018
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"Customer Service Professionals"
Had oil changes on my Honda for the second time and really like going here. First time customers receive a swag bag with branded goodies and a significant discount on service. Also if you live nearby there is free pickup and drop off when you need to leave your car and Doug is really nice. With each oil change I was give a thorough diagnostic report of things that needed to be done and the options to have them done at this time or a later date. The reason I am giving four out of five stars is because the pricing is pretty steep for other work. I needed a cabin air filter replaced and it would have been $118 for them to do it. Instead I bought one for $23 and opened my glovebox and replaced it myself. I understand the need for covering costs and making profit but if the mission of your business is to have the most excellent customer service, then letting the customer know how cheap and easy something like changing the cabin air filter is would have scored that fifth star for me! Otherwise I recommend Amwell Automotive highly!
Vehicle: Honda Fit
Category: Service
Service Date: 01/15/2018
Service Type: service
Review Created: 01/17/2018 07:44 AM
Lisa S. on 12/24/2017
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"Maintenance "
Courteous service. Thorough estimate & reasonable cost.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/21/2017
Service Type: service
Review Created: 12/24/2017 07:31 PM
KEVIN S. at Amwell Automotive Inc. responded on 12/29/2017

Lisa, Being thorough is something we strive for with every vehicle, We always appreciate when the details are noticed. 
Have an awesome Holiday season 


www.amwell automotive.com

Kathleen E. on 11/21/2017
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"Exceptional quality in a small space."
I was very impressed with the overall operation of Amwell Automotive. When I stopped in to make the appointment the information I was given was thorough and concise. The reception area was also very clean. I liked the fact that the text message included a report of my car that I could review before I spoke with the mechanic.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/17/2017
Service Type: service
Review Created: 11/21/2017 04:42 AM
KEVIN S. at Amwell Automotive Inc. responded on 11/29/2017

Kathleen, Thank you for sharing your experience with Amwell, Clear communications and a clean shop are one of the many things that sets us aside from everyone else.
Have an awesome Holiday Season.

www.amwellautomotive.com 

Bob M. on 10/21/2017
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"good but prices a little high"
Good but price a little high
Vehicle: Nissan Rogue
Category: Service
Service Date: 09/26/2017
Service Type: service
Review Created: 10/21/2017 05:28 AM
KEVIN S. at Amwell Automotive Inc. responded on 10/24/2017

Bob, We appreciate the feedback, Please take advantage of the Key tag punch, every fourth oil service is on us. Have a great day 

Chuck N. on 09/10/2016
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Chuck said his vehicle was not ready on time because they could not figure out why it would not start. It was starting when he dropped it off.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 09/06/2016
Review Created: 09/10/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 09/15/2016

Chuck we are so sorry for the extra time necessary to correct the simple problem we created during the diagnostics of the original complaint. Sometimes the simplest things become a challenge. Rest assured we will always going the extra mile to correct the problem.

Joe M. on 07/26/2016
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Joe said it was his first visit to the business and everything was good.
Vehicle: Pontiac Firebird
Category: Service
Service Date: 07/25/2016
Review Created: 07/26/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 07/28/2016

Joe, thank you for allowing us to repair your Firebird,sweet car. Enjoy the summer cruising in the hot rod. 

www.amwellautomotive.com

Craig R. on 05/20/2016
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Craig said the business repaired an oil leak, but it took 2 days for the leak to stop.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/22/2016
Review Created: 05/20/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 05/25/2016

Craig, Glad we were able to resolve your noisy Jetta and drippy Ford. Enjoy the summer sunshine.

www.amwellautomotive.com

Tim K. on 05/14/2016
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Tim said the business is very convenient for him. They do a good, honest job and he has recommended them often.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 05/09/2016
Review Created: 05/14/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 05/20/2016

Tim, I am glad we can help with all of your vehicle needs, Honesty and Integrity are our fundamental principals. 

www.amwellautomotive.com

Patrick F. on 04/05/2016
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Patrick said this business did good, but he had to take his vehicle back because the bolts on his wheels were not tightened and it was shaking while he was driving it home.
Vehicle: Ford Explorer
Category: Service
Service Date: 03/28/2016
Review Created: 04/05/2016
This review was collected via phone interview by Customer Research Inc.
KEVIN S. at Amwell Automotive Inc. responded on 04/14/2016

Patrick, Sorry for the inconvenience, Thank you for allowing us the opportunity to get your Explorer back on the road, Happy driving

Teri A. on 12/25/2015
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Teri said the employees at this business are good to her but she feels the prices are too expensive. They do good work.
Vehicle: Ford Taurus
Category: Service
Service Date: 12/21/2015
Review Created: 12/25/2015
This review was collected via phone interview by Customer Research Inc.
Patrick E. ReScore Review on 12/21/2015
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Awesome service "
Great customer service
Vehicle: Saturn Ion 3
Service Date: 12/15/2015
Review Created: 12/16/2015 09:34 PM

Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Awesome service "
Great customer service
Vehicle: Saturn Ion 3
Service Date: 12/15/2015
Review Created: 12/16/2015 09:34 PM
KEVIN S. at Amwell Automotive Inc. responded on 12/21/2015

Good morning Pat, Thank you for the kind review. We spoke on the phone and confirmed the no response to the recommendation was accidental. I appreciate the correction, thanks you for being such great clients, have a Merry Christmas, Kevin

Bridget C. on 10/27/2015
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Bridget said the prices are outrageous at the business. Every time she goes there, it is $500 or $600. They always get the job done in 1 or 2 days. Pat and Kevin are very professional along with being nice. She has already recommended this business to others.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 10/21/2015
Review Created: 10/27/2015
This review was collected via phone interview by Customer Research Inc.
John W. on 06/29/2015
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John said the quality of work was very good, but they were expensive.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/26/2015
Review Created: 06/29/2015
This review was collected via phone interview by Customer Research Inc.
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