ReScore Reviews™ (4)
Tyler, I wish you would have reached out to me prior with your concerns, Your car was here three times during the summer of 2013 first with a blown brake line, the second a power steering failure yes there was a part failure which we corrected at the third visit. I have called several times attempting to collect payment and you have not responded. We had a great relationship with you family It saddens me that this is the first communication we have recieved from you. The review was prompted because I closed the invoice from our software while we await payment. Please respond to our calls so we can bring closure to this situation. Respectfully, Kevin
I called Jason to discuss the problems he expierenced (I have not recieved a call back so far) We originally installed a air conditioner compressor clutch March of 2012, there was a problem with the clutch March of 2013 we corrected under warranty. Jason never called back after with any concerns. I worked with Jason due to financial issues and did not recieve final payment until recently. I am disappointed in the low rating and wish Jason would of reached out to us with concerns there was plenty of oppurtunity since I spoke with him several times in attempt to obtain payment.
Heidi, I am sorry your experience was not perfect. As with any towed in vehicle we place the utmost importance in returning your car as quickly as possible. I would love to discuss the diagnostic time needed to confirm the no start condition with your car, please call me at 609-397-8032 at your convenience. Thank you Kevin
John, I appreciate the long term relationship we have shared keeping your car in tip top shape. I am sorry we seem a little more expensive than you would like. Together we can keep your Santa Fe dependable and race ready.
Bob, Thank you for the opportunity to prove ourselves, I am glad our service was everything promised, we strive to provide the same outstanding service to everyone one of our clients new and returning. Looking forward to welcoming you back for the next visit. Have a great day, Kevin @ amwellautomotive
Haven't had any work done yet because I need to wait but I feel confident in bringing her back there when it's time.
I only gave 4 stars because of their hours. Not a deal breaker but for me but they aren't open on the weekend (which I totally understand!) so iit'll just be harder to drop her off and schedule work in the future as it's very difficult for me to be without the car during the week. This is close to home though so it's an ideal place to take my car.
Justine, Top notch customer service is what we are known for I am so pleased you were able to experience it. We are looking towards loaner cars in the future to help folks like your self. Remember we do have a shuttle service if you decide to take a day off we can easily drop you off and pick you up. We really appreciate the kind words, have a great day
Chris, We always try our best to get the vehicles back on the road quickly. Thank you for sharing the experience
Skip, I'm glad we were able to get the check engine lamp resolved for the state inspection. Next time you are in we can take a look to see why the light came back. See you soon thanks
Jeff, Referrals are always the best reflection on our performance. Keep sending us new clients it is always a pleasure to show them the Amwell way.
Consider it done credit on file, Thank you for trusting us to prepare you car for the big move. Let me know if we can help with anything else.
Lisa, Clear communications is very important to us. We want every client to comfortable with all repair decisions. Thank you for sharing
Kathleen, we know how busy life can be I am glad we could help. Enjoy the warm weather
Marty, Some days the simple jobs are the best, Thank you for allowing us to take care your Subaru and all of its needs. Have a great week
Laurie, Our goal is to provide an exceptional customer experience and the best service possible, I appreciate your honesty and look forward to working with you in the future. Have a great day
Lisa, Being thorough is something we strive for with every vehicle, We always appreciate when the details are noticed.
Have an awesome Holiday season
Kathleen, Thank you for sharing your experience with Amwell, Clear communications and a clean shop are one of the many things that sets us aside from everyone else.
Have an awesome Holiday Season.
Bob, We appreciate the feedback, Please take advantage of the Key tag punch, every fourth oil service is on us. Have a great day
Chuck we are so sorry for the extra time necessary to correct the simple problem we created during the diagnostics of the original complaint. Sometimes the simplest things become a challenge. Rest assured we will always going the extra mile to correct the problem.