Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

808 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
100% Would Recommend
Latest Review 21 days ago

Reviews


PP
Pat P.
GMC Suburban
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2013
Rescore
You guys are always 5 star for me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2013
Outstnding service
Thanks for another service on my ageing fleet.
KEVIN S. from Amwell Automotive Inc. responded on 05/28/2013
Pat as per our phone conversation you were very happy with our service. The one star was meant to be five, thanks for updating the listing have a wonderful day, Kevin

TG
Tyler G.
Lambertville, NJ
Ford Taurus
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2014 Category: Service
Tyler said he had to go back to this business twice because they did not fix his vehicle properly the first time. He had to leave his vehicle with them for a whole week the second time. He is a student so this was a huge inconvenience for him. His vehicle ended up breaking down a third time to where he could barely turn his steering wheel. His serpentine belt finally snapped and caused another part to be destroyed in his vehicle.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 08/20/2014

Tyler, I wish you would have reached out to me prior with your concerns, Your car was here three times during the summer of 2013  first with a blown brake line, the second a power steering failure yes there was a part failure which we corrected at the third visit. I have called several times attempting to collect payment and you have not responded. We had a great relationship with you family It saddens me that this is the first communication we have recieved from you. The review was prompted because I closed the invoice from our software while we await payment. Please respond to our calls so we can bring closure to this situation.  Respectfully, Kevin


JL
Jason L.
New Jersey
Ford Taurus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2013 Category: Service
Jason said this business fixed all his issues.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2013 Category: Service
Jason said he had to bring the vehicle back twice. The air compressor still wasn't fixed. He wouldn't recommend the business based on this experience.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 09/16/2013

I called Jason to discuss the problems he expierenced (I have not recieved a call back so far) We originally installed a air conditioner compressor clutch March of 2012, there was a problem with the clutch March of 2013 we corrected under warranty. Jason never called back after with any concerns. I worked with Jason due to financial issues and did not recieve final payment until recently. I am disappointed in the low rating and wish Jason would of reached out to us with concerns there was plenty of oppurtunity since I spoke with him several times in attempt to obtain payment.


JP
Joe P.
Jeep Cherokee
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2013 Category: Service
Joe said his initial dissatisfaction was just a little slip up by this business. He screened it out with Kevin and everything is fine now. He has been going to this business for a long time and they do a great job. He is very satisfied.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/11/2013 Category: Service
Joe said they forgot to tighten the lug nuts on his rear tires.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 01/16/2013
Joe did return after the last repair due to noise from the rear tires. The aftermarket wheels on his Jeep did not seat properly and allowed the lug nuts to loosen. We prompty retorqued and confirmed proper seating of the wheels. I spoke with Joe today to be certain no additional problems have occured. I advised Joe that any time his wheels are off in the future we will retorque after a road test to prevent any future issues.

HC
Heidi C.
Lambertville, NJ
Kia Sportage
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2016 Category: Service
Heidi said this business had her vehicle for about three days before she got a call back in regards to what was wrong with it. She was not excepting the bill to be as high as it was especially considering the only thing wrong was that her fuel tank was empty. Based on her experience she said she probably would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 07/18/2016

Heidi, I am sorry your experience was not perfect. As with any towed in vehicle we place the utmost importance in returning your car as quickly as possible. I would love to discuss the diagnostic time needed to confirm the no start condition with your car, please call me at 609-397-8032 at your convenience. Thank you Kevin


JL
John L.
Lambertville, NJ
Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2016 Category: Service
John said the business did fine work but the prices are high. He needs more repair work to be done but if he cannot find lower prices, he will use this business again.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 05/11/2016

John, I appreciate the long term relationship we have shared keeping your car in tip top shape. I am sorry we seem a little more expensive than you would like. Together we can keep your Santa Fe dependable and race ready.


BB
Bob B.
Lambertville, NJ
Subaru Forester
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2015
New Customer
Dropped my 2010 Subaru Forester off for scheduled 90,000 mile maintenance. I found Kevin to be friendly and accommodating. He phoned me a couple times to let me know how things were going and to discuss some of the manufacturer's recommendations. Once completed, Kevin delivered the car to my home. I was especially thankful for this service since I was dealing with a winter cold. The bill had detailed information on each of the services provided and I found their website very useful for scheduling future appointments. All in all I found my experience satisfying. I am giving a neutral rating of 3 stars because I have no history with this provider, but I am expecting future reviews to warrant higher ratings.
KEVIN S. from Amwell Automotive Inc. responded on 12/14/2015

Bob, Thank you for the opportunity to prove ourselves, I am glad our service was everything promised, we strive to provide the same outstanding service to everyone one of our clients new and returning. Looking forward to welcoming you back for the next visit. Have a great day, Kevin @ amwellautomotive


KE
Kathleen E.
Lambertville, NJ
Toyota Highlander
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
On time service
I was able to make a timely appointment for both of my vehicles. They were done on time and I was given a comprehensive assessment of both cars.
KEVIN S. from Amwell Automotive Inc. responded on 04/12/2018

Kathleen, we know how busy life can be I am glad we could help. Enjoy the warm weather


MN
Marty N.
Lambertville, NJ
Subaru Outback
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018 Category: Service
Oil change
You successfully changed the oil and fixed a loose heat shield. Routine maintenance.
KEVIN S. from Amwell Automotive Inc. responded on 01/30/2018

Marty, Some days the simple jobs are the best, Thank you for allowing us to take care your Subaru and all of its needs. Have a great week


LL
Laurie L.
Stockton, NJ
Honda Fit
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Customer Service Professionals
Had oil changes on my Honda for the second time and really like going here. First time customers receive a swag bag with branded goodies and a significant discount on service. Also if you live nearby there is free pickup and drop off when you need to leave your car and Doug is really nice. With each oil change I was give a thorough diagnostic report of things that needed to be done and the options to have them done at this time or a later date. The reason I am giving four out of five stars is because the pricing is pretty steep for other work. I needed a cabin air filter replaced and it would have been $118 for them to do it. Instead I bought one for $23 and opened my glovebox and replaced it myself. I understand the need for covering costs and making profit but if the mission of your business is to have the most excellent customer service, then letting the customer know how cheap and easy something like changing the cabin air filter is would have scored that fifth star for me! Otherwise I recommend Amwell Automotive highly!
KEVIN S. from Amwell Automotive Inc. responded on 01/19/2018

Laurie, Our goal is to provide an exceptional customer experience and the best service possible, I appreciate your honesty and look forward to working with you in the future.  Have a great day


LS
Lisa S.
Frenchtown, NJ
Hyundai Elantra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2017 Category: Service
Maintenance
Courteous service. Thorough estimate & reasonable cost.
KEVIN S. from Amwell Automotive Inc. responded on 12/29/2017

Lisa, Being thorough is something we strive for with every vehicle, We always appreciate when the details are noticed. 
Have an awesome Holiday season 


www.amwell automotive.com


KE
Kathleen E.
Lambertville, NJ
Toyota Prius
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Exceptional quality in a small space.
I was very impressed with the overall operation of Amwell Automotive. When I stopped in to make the appointment the information I was given was thorough and concise. The reception area was also very clean. I liked the fact that the text message included a report of my car that I could review before I spoke with the mechanic.
KEVIN S. from Amwell Automotive Inc. responded on 11/29/2017

Kathleen, Thank you for sharing your experience with Amwell, Clear communications and a clean shop are one of the many things that sets us aside from everyone else.
Have an awesome Holiday Season.

www.amwellautomotive.com 


BM
Bob M.
Lambertville, NJ
Nissan Rogue
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2017 Category: Service
good but prices a little high
Good but price a little high
KEVIN S. from Amwell Automotive Inc. responded on 10/24/2017

Bob, We appreciate the feedback, Please take advantage of the Key tag punch, every fourth oil service is on us. Have a great day 


CN
Chuck N.
Lambertville, NJ
Mercedes-Benz E320
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2016 Category: Service
Chuck said his vehicle was not ready on time because they could not figure out why it would not start. It was starting when he dropped it off.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 09/15/2016

Chuck we are so sorry for the extra time necessary to correct the simple problem we created during the diagnostics of the original complaint. Sometimes the simplest things become a challenge. Rest assured we will always going the extra mile to correct the problem.


JM
Joe M.
Lambertville, NJ
Pontiac Firebird
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2016 Category: Service
Joe said it was his first visit to the business and everything was good.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 07/28/2016

Joe, thank you for allowing us to repair your Firebird,sweet car. Enjoy the summer cruising in the hot rod. 

www.amwellautomotive.com


CR
Craig R.
Lambertville, NJ
Volkswagen Jetta
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016 Category: Service
Craig said the business repaired an oil leak, but it took 2 days for the leak to stop.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 05/25/2016

Craig, Glad we were able to resolve your noisy Jetta and drippy Ford. Enjoy the summer sunshine.

www.amwellautomotive.com


TK
Tim K.
Lambertville, NJ
Chevrolet TrailBlazer
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2016 Category: Service
Tim said the business is very convenient for him. They do a good, honest job and he has recommended them often.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 05/20/2016

Tim, I am glad we can help with all of your vehicle needs, Honesty and Integrity are our fundamental principals. 

www.amwellautomotive.com


PF
Patrick F.
Titusville, NJ
Ford Explorer
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2016 Category: Service
Patrick said this business did good, but he had to take his vehicle back because the bolts on his wheels were not tightened and it was shaking while he was driving it home.
This review was collected via phone interview by Customer Research Inc.
KEVIN S. from Amwell Automotive Inc. responded on 04/14/2016

Patrick, Sorry for the inconvenience, Thank you for allowing us the opportunity to get your Explorer back on the road, Happy driving


TA
Teri A.
Ringoes, NJ
Ford Taurus
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/25/2015 Category: Service
Teri said the employees at this business are good to her but she feels the prices are too expensive. They do good work.
This review was collected via phone interview by Customer Research Inc.

PE
Patrick E.
Lambertville, NJ
Saturn Ion 3
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2015
Awesome service
Great customer service

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2015
Awesome service
Great customer service
KEVIN S. from Amwell Automotive Inc. responded on 12/21/2015

Good morning Pat, Thank you for the kind review. We spoke on the phone and confirmed the no response to the recommendation was accidental. I appreciate the correction, thanks you for being such great clients, have a Merry Christmas, Kevin


Displaying Review 1 - 20 of 808 in total