Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

273 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


AG
Alistair G.
Kodiak, AK
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2018 Category: Service
Alistair said the business took a long time to fix his problem. When he was on the phone with the employees, they kept telling him it was something that could be fixed the next day. When he went to the facility, it took them 3 weeks to fix the issue. The employees at the business were great guys, very friendly, it's just the length of time his vehicle took that was the issue.
This review was collected via phone interview by Customer Research Inc.

SD
Suzanna D.
Kodiak, AK
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2018 Category: Service
Suzanna said her vehicle has been to the business multiple times. Every time she picks up her vehicle from the business something new is broken and no one takes responsibility for it. This is the second vehicle she has that has the same problem and she doesn't think its ok for the business to break something from the vehicle so the customer has to return.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 03/06/2018

Ms. Suzanna,

First I would like to thankyou for your review.  Was there something specific about your visit to us with your 2008 Tundra that you had issues with?  As I read the invoice I see no mention about your concern of something "broken" upon picking up your vehicle.  Please feel free to contact me with any concerns you might have, especially with our workmanship or service.  thankyou.

Aaron Walton
Owner

NC
Neal C.
Kodiak, AK
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Neal said he has had to take his vehicle back to the business multiple times for the same issue and it has not been resolved. He has already spent $3,000 on the repairs. He has a problem with his front end and he knows when he brings the vehicle back in for service they are going to charge him again. He is tired of paying for the same service instead of them fixing the issue. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 02/21/2018

Dear Mr. Neal,

I am shocked to see this review, and was unaware that you are unhappy with our service or repair work.  ALL our work comes with a 24 month, 24,000 mile warranty.  If my Service Advisors gave you the wrong impression about this, then I need to know about it.  Kodiak is a small town, Please stop by the shop anytime if you wish to discuss this situation in person.

Aaron Walton
Owner

JE
Jason E.
Kodiak, AK
Toyota Tundra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2017 Category: Service
Jason said this business had a lack of experience and understanding, regarding the issues with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Jason,  Thanks for your honest review of your expierence with Midtown.  I am sad to hear that we did not meet your expectations.  Because of our remote location, and lack of Dealership Experts, we do the best we can.  Again, I appoligize for my team not understanding your specific vehicle issue.

Aaron Walton
Owner

Verified Customer
Kodiak, AK
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
Small town service at its best.
Took my jeep to Midtown for oil change and turn signal/brake light bulb replacement. Since I was leaving town for a few days, Midtown booked my appointment, kept my jeep, contacted me when it is finished, and made arrangements for payment so I could pick up my jeep after hours. Small town service at its best.

GB
GARRETT B.
Kodiak, AK
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Great working with Eric
Always a pleasure to work with Eric.

JS
JOHN S.
Kodiak, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2019
Good service
They got my truck in and out very fast and were very courteous

AG
Aaron G.
Kodiak, AK
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Aaron said they do excellent service.
This review was collected via phone interview by Customer Research Inc.

EM
Ed M.
Kodiak, AK
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Ed said he is a long time customer of this business and stated he likes the manager and trusts the staff.
This review was collected via phone interview by Customer Research Inc.

BW
BARBE W.
Kodiak, AK
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019
Fast and genuine!
Do what they say they will.

BB
Barbara B.
Kodiak, AK
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Barbara said the business always did a great job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kodiak, AK
Mercedes-Benz Sprinter Crew Vans
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Thanks for the efficient service
Wonderful service. Thanks, Midtown Auto.

MG
Marie G.
Kodiak, AK
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Marie said that the staff is efficient and the facility is good.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Kodiak, AK
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Paul said they do good work and that they have good customer service.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Kodiak, AK
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Paul said they do good work and that they have good customer service.
This review was collected via phone interview by Customer Research Inc.

RB
RAEJEAN B.
Kodiak, AK
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Routine maintenance
They offer me a ride home when I leave my car. They do a brief maintenance review with each visit for oil change.

Verified Customer
Kodiak, AK
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Quick service response!
• Excellent documentation of work performed
• Excellent documentation of inspection for additional repairs needed
• Counter Staff and Technicians seem well informed and very proficient!!

BB
Bill B.
PORT LIONS, AK
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Bill said the business was really good and worked him in at the end of the day when he had little options, and he was happy with them.
This review was collected via phone interview by Customer Research Inc.

AG
Aaron G.
Kodiak, AK
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Aaron said the staff got the job done on time.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Kodiak, AK
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Mike said the business always calls about appointments. The service is fast and easy, The employees did a good job.
This review was collected via phone interview by Customer Research Inc.