Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

370 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


KJ
Kenneth J.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Kenneth said he took his vehicle in for an oil change and the business told him the plugs are worn, so he had the plugs replaced. The business didn't put in the recommended plugs and he was charged twice the amount. Now his vehicle is missing and he was charged $60 for a gas treatment. He was overcharged, his vehicle is not running right, and he only needed an oil change.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry

TC
Tim C.
Mechanicsville, VA
Mitsubishi Lancer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2018 Category: Service
Tim said the staff were good, but the price was high for the parts. He can get them much cheaper at half the price. It's a good business.
This review was collected via phone interview by Customer Research Inc.

PA
Phillip A.
Mechanicsville, VA
Mercury Milan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2017 Category: Service
Phillip said the problem that he took his vehicle into this business for was not resolved. They took care of something else so he had to take it back in.
This review was collected via phone interview by Customer Research Inc.

CJ
Cameron J.
Virginia
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/08/2017 Category: Service
Cameron said the business is a little pricey compared to other facilities.
This review was collected via phone interview by Customer Research Inc.

SA
Steve A.
Aylett, VA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Steve said the business has always been pretty good. This time, he does have to go back for a small issue.
This review was collected via phone interview by Customer Research Inc.

MR
Melissa R.
Richmond, VA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018
Very professional!
Being new to the Richmond area I had to get my vehicle inspected. I called around a few places and came upon S&M Automotive. The gentleman that took my call took the time to let me know that he couldn't get my vehicle in for inspection until the following morning. He proceeded to set up an appointment for me. Other places that I called basically said show up and we'll get it done by the end of the day. I made the appointment with S&M and was in and out in 20 minutes versus sitting and waiting for hours.

GT
Glenn T.
Richmond, VA
Land Rover LR4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Glenn said the mechanic wasn't able to fix the problem but he's always done great work.
This review was collected via phone interview by Customer Research Inc.

KM
Kirby M.
Sandston, VA
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Kirby said he has used the business for years. He said they are very good.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Mechanicsville, VA
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018
Outstanding Customer Service
Prompt service

ML
Marie L.
Mechanicsville, VA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Review
Great customer service, friendly and quick. Rear brakes and serpentine belt were replaced. Only problem is right after I left one of my back hubcaps came off and was lost.

MH
Michelle H.
Mechanicsville, VA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2018
Updat
Good morning, I'm hoping this will correct the information. I don't have a Mustang. I have a Hyundai Santa Fe. Thank you.
Karen Harmon
804 837-2050

RH
Rusty H.
Mechanicsville, VA
GMC Envoy XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Rusty said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
Virginia
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Diane said the staff are really awesome and friendly people.
This review was collected via phone interview by Customer Research Inc.

RN
Robert N.
Mechanicsville, VA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Robert said they did a good job. He was satisfied and pleased.
This review was collected via phone interview by Customer Research Inc.

CW
Christian W.
Mechanicsville, VA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Christian said he was pleased with the good service.
This review was collected via phone interview by Customer Research Inc.

HJ
Holly J.
Mechanicsville, VA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2017 Category: Service
Holly said they are great people and they are very cooperative. She appreciates how they always give her an appointment when she needs to get in.
This review was collected via phone interview by Customer Research Inc.

MO
Mark O.
Mechanicsville, VA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Knowledge
Staff demonstrates exceptional service.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017
Great service, knowledgeable staff, awesome customer service!
I was referred to S&M Auto by another shop. On my initial visit, making my appointment for service was a breeze! The day of my vehicle service, everything was effortless! The staff went above and beyond to take care my needs and concerns! Thanks so much! I look forward to your services in the future!

HP
HT P.
Mechanicsville, VA
Honda Element
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2017
4 out of 5 not bad
Good time had by all.