Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

373 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


KJ
Kenneth J.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Kenneth said he took his vehicle in for an oil change and the business told him the plugs are worn, so he had the plugs replaced. The business didn't put in the recommended plugs and he was charged twice the amount. Now his vehicle is missing and he was charged $60 for a gas treatment. He was overcharged, his vehicle is not running right, and he only needed an oil change.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry

JL
Jean L.
Beaverdam, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Dependable and timely
Its worth the drive from Beaverdam knowing we can always trust S&M automotive. We’ve been bringing our 4-5 vehicles there for the past 5+ years. They always shoot straight with us telling us if a repair is worth it or it’s time to get rid of the vehicle.

RM
Rosie M.
Tappahannock, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Rosie said that it was a nice experience for her first time being there.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Mechanicsville, VA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Steve said the business did a good job with the service they provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mechanicsville, VA
GMC S15 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
excellant,top quality ,and quick service
You helped me out in a pinch to restore my old truck's safety(turn signals)! Thanks , a new customer for life !

LM
Lisa M.
Mechanicsville, VA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Oil change and Inspection
Mike and his crew have always treated me right. Never trying to sell me something I don't need. They are honest about what needs to be done and what can wait.

RC
Reggie C.
Mechanicsville, VA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Great Servixe
I’ve been going to s&m for the last few years. I’ve taken my truck, SUV, and bike here and have never had any complaints about the work they’ve done. They’re extremely personable and have always given me good/realistic recommendations!! This place is awesome!!

Verified Customer
Richmond, VA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Efficient Job
S & M took care of my routine maintenance in short order and they were pleasant and helpful.

IM
Ian M.
Mechanicsville, VA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
My Visit
Professional and knowledgeable service

NM
Nick M.
Mechanicsville, VA
Ford F-250 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Perfect Service
S&M is my new favorite shop. They work on my trucks and trailers. They are very fair on price and always get me in and out fast with my hectic schedule. I highly recommend them to everyone I know!

Verified Customer
Mechanicsville, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Service
They are always on time with the scheduled time they give you and perform the service quickly and correctly

LG
Lincoln G.
Richmond, VA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Lincoln said they did a great job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mechanicsville, VA
GMC S15 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
service on truck turn signals
Very satisfied. Quick ,excellent service on my old truck!!!!

ST
Scott T.
Mechanicsville, VA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
State inspection
Wonderful service. Made an appointment and the entire process was painless.

DM
Demetrios M.
Mechanicsville, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Amazing
I had one of the most titilating experiences at your shop. The guy up front, Nick, was so helpful and I have to say very easy on the eyes of you know what I mean! The tech who handled my car knew what he was doing with his hands; I definitely left wanting more!

SA
Steve A.
Aylett, VA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Steve said the business has always been pretty good. This time, he does have to go back for a small issue.
This review was collected via phone interview by Customer Research Inc.

GH
Geraldine H.
Mechanicsville, VA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Geraldine said that she was completely satisfied with the place.
This review was collected via phone interview by Customer Research Inc.

TW
Toniesha W.
Chester, VA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great customer service
Been bringing my car for about 3 years now. They always provide great service in a timely manner.

Verified Customer
Mechanicsville, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great Service
I brought my car in for a diagnosis, and they had it diagnosed within 30 minutes. They gave me a quote, which was on the high end in case they found anything else while fixing the problem. Had my car fixed within an hour, and it was a lot cheaper than the original quote. They have a nice waiting area and friendly staff. If you need your car fixed I would recommend going here.