Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

434 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Richmond, VA
Ram Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/10/2019
Ok
I explained to the mechanic the issue going on with my truck and that power seemed to not be going to fuel pump relay. A lot of people online had this same issue with their dodge rams. Was told a diagnostic was needed and that people online say a lot. Diagnosis said I had a bad fuel pump and that was the only issue. I replaced the fuel pump and the issue remained. I finally found the bypass cable and installed it now everything works fine again. Bad diagnosis just cost me $900.00
Mike M. from S&M Automotive Service responded on 02/11/2019

Mr. Smith, when we performed the diagnostic on the truck there was 12 volts going to the fuel pump with the ignition switch on however the fuel pump would not run. We tested the pump with our Power Probe and the pump still did not run. At the time the truck was here there was never an indication the wiring on the truck was faulty as we always had 12 volts and ground to the pump when commanded. We are sorry you feel our diagnostic was not correct.


KJ
Kenneth J.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Kenneth said he took his vehicle in for an oil change and the business told him the plugs are worn, so he had the plugs replaced. The business didn't put in the recommended plugs and he was charged twice the amount. Now his vehicle is missing and he was charged $60 for a gas treatment. He was overcharged, his vehicle is not running right, and he only needed an oil change.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry

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Dale S.
Studley, VA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Subaru Oil Change
S&M is the place I take all of my vehicles. Mike is trustworthy, honest and so respectful. I've been pestering about needing new tires on my Subaru Legacy for the last 10,000 miles and he keeps telling me he will let me know when I need new tires....he could have sold them to me a long time ago, but he's honest and he told me he would keep checking and let me know when it's time to replace. In today's world you don't find many people like that. Great place, great service, great people, and outstanding work.

RH
Robert H.
Richmond, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
?
Great service

VW
Vivian W.
Mechanicsville, VA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Vivian said that the place was very nice, polite and the office person was nice also.
This review was collected via phone interview by Customer Research Inc.

BL
Buford L.
Mechanicsville, VA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Buford said the business and the people are great. He always recommends them to others. Everyone should use this business. He only trusts his vehicle with them and he does have several of those vehicles.
This review was collected via phone interview by Customer Research Inc.

BL
Buford L.
Mechanicsville, VA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Buford said the business and the people are great. He always recommends them to others. Everyone should use this business. He only trusts his vehicle with them and he does have several of those vehicles.
This review was collected via phone interview by Customer Research Inc.

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Sharon A.
Tappahannock, VA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Sharon said her overall experience was good. They fixed the problem. They got her in and out with no wait time.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mechanicsville, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Well maintained building and waiting room. Personnel friendly and professional.
Usually I bring my car to the shop and leave it there for service, but this time I ask if I could bring it and wait for it. The gentleman checked his schedule and said yes. I took it to the garage for 1:00 PM for the yearly state inspection. All went well, and we were out of there in a very short time. Keep up the good work and the great customer service.

PM
Paul M.
New Kent, VA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Excellent and efficient service!
S & M Automotive Service provided a state inspection for my car. They were professional, efficient, and timely. This was my second year with them and I plan to continue with them in the future.

BP
Brandon P.
Mechanicsville, VA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Great service
Always friendly and easy to get along with. I believe you can trust them in the price. I appreciate all they do.

Verified Customer
Mechanicsville, VA
Oldsmobile Intrigue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Quick and efficent
My brother and dad referred me to S&M Auto so I decided to give them a try. It's hard to find a honest and reputable vehicle repair company. I dropped two of my vehicles off the night before using the night drop box. By 10 am I received a call saying my vehicles were ready for pick up. I will continue to use S&M Auto. They're great!

JI
John I.
New Kent, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
John said the service was good. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JH
Jesse H.
Mechanicsville, VA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Jesse said he liked his service. He trusted the work. The service was good.
This review was collected via phone interview by Customer Research Inc.

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David S.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
David said that the place has always had decent service, true and honest opinions and workmanship.
This review was collected via phone interview by Customer Research Inc.

IM
Ian M.
Mechanicsville, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Good Service
Professional attitude, Honest recommendations, Reliable service.

Verified Customer
Richmond, VA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Honest work
Only place we will bring our cars. They always explain the issue and your options never trying to up sell you on 10 things you don’t need. All around great shop.

JS
James S.
New Kent, VA
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Have been a customer for many years
Only place we take our cars

LL
Lucinda L.
Mechanicsville, VA
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Lucinda said that the place was great, they were quick and professional.
This review was collected via phone interview by Customer Research Inc.