Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

338 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


KJ
Kenneth J.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Kenneth said he took his vehicle in for an oil change and the business told him the plugs are worn, so he had the plugs replaced. The business didn't put in the recommended plugs and he was charged twice the amount. Now his vehicle is missing and he was charged $60 for a gas treatment. He was overcharged, his vehicle is not running right, and he only needed an oil change.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry

CH
Christian H.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Christian said the service was good.
This review was collected via phone interview by Customer Research Inc.

VP
Victoria P.
Mechanicsville, VA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Awesome Service
As always the service was excellent. The customer service is exceptional! I give them 5 stars!

MR
Melissa R.
Richmond, VA
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018
Very professional!
Being new to the Richmond area I had to get my vehicle inspected. I called around a few places and came upon S&M Automotive. The gentleman that took my call took the time to let me know that he couldn't get my vehicle in for inspection until the following morning. He proceeded to set up an appointment for me. Other places that I called basically said show up and we'll get it done by the end of the day. I made the appointment with S&M and was in and out in 20 minutes versus sitting and waiting for hours.

AM
Anna M.
Mechanicsville, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful car.
:) Always great. Thank you!

TH
Teron H.
Richmond, VA
Dodge Challenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Teron said they did good..
This review was collected via phone interview by Customer Research Inc.

DS
Dale S.
Studley, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Trustworthy, Honest, Knowledgeable...what else can you ask for with Automotive Service
I have been bringing all of my automobiles to S&M Automotive for many years and they have never let me down. They are honest, knowledgeable and trustworthy. They never try to sell you something you don't need and when Mike or Nick tell me I do need something done to one of my cars, I know that the car must need it. An example....the tires on my Legacy have 45,000 miles on them....I've been asking Mike or Nick to check them and let me know if I should get a new set....anywhere else would have said yep...you need to replace them, but Nick and Mike said they look good, and still are safe to drive on....and are good for inspection. I would not take my care anywhere else...this is a great place with fair prices and outstanding service and maintenance.

JP
James P.
Mechanicsville, VA
Chevrolet Corsica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said that the place had good service and did exactly what needed to be done.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Sandston, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Bruce said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Montross, VA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Fast Friendly service!
I needed an inspection, it was about 8 days past due. (Oops) And when I showed up for my appointment I was about 15 mins late{oops again} because I got lost. I was on my lunch break, and had no time to spare... they honored my appointment, and got me taken care of, just in time for me to make it back to work! Very friendly! I will be back!

BB
Barbara B.
Mechanicsville, VA
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Barbara said the owner is an exceptional person. He has wonderful customer service skills and is always accommodating.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Glen Allen, VA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great Service, Fast Turn Around
Car in for alignment, great customer service, great job fast turn around and fair price. Thanks!

AM
Anna M.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful truck.
Always Five Star!

CP
Candid P.
Virginia
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Candid said the staff is always nice. When she comes in they are very welcoming and quick.
This review was collected via phone interview by Customer Research Inc.

GH
Garland H.
Mechanicsville, VA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
Always able to service my vehicles when I call. Courteous staff. Reliable and get repairs/inspections done in a timely manner

MH
Mike H.
Richmond, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mike said he has always been treated fairly at this business. It has always been fairly priced, and he already recommends it.
This review was collected via phone interview by Customer Research Inc.

GT
Glenn T.
Richmond, VA
Land Rover LR4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Glenn said the mechanic wasn't able to fix the problem but he's always done great work.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Mechanicsville, VA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Chris said the staff was quick and they exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

CC
Chanetrice C.
Richmond, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Chanetrice said it was a good experience. They communicated with her and were nice.
This review was collected via phone interview by Customer Research Inc.