Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

299 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


CD
Christin D.
Richmond, VA
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Christin said the mechanic was very understanding when she could not be there to drop off the vehicle. He also explained the diagnosis in great detail.
This review was collected via phone interview by Customer Research Inc.

SA
Sam A.
Mechanicsville, VA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Sam said they are friendly, he came in without a appointment, but they got him in and everything was done in about 2 hours. It was great.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Richmond, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Mike said he would recommend this business for service
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Mechanicsville, VA
GMC Sierra 3500 Classic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
John said he is very satisfied every time he goes there.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Mechanicsville, VA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Mike said that the facility was very helpful, they provided quick service and they are very honest.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Richmond, VA
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Andrew said this business did quick work that was done right.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Virginia
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eric said the facility was awesome and they don't over charge him.
This review was collected via phone interview by Customer Research Inc.

BK
Brent K.
Virginia
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Brent said the mechanic is always consistent and he does good work.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Mechanicsville, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Spoke with Frank's wife. She said the staff was polite and nice.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Mechanicsville, VA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Sarah's husband. He said the staff were good.
This review was collected via phone interview by Customer Research Inc.

SC
Samantha C.
Richmond, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Samantha said the staff get what they need to get done really fast.
This review was collected via phone interview by Customer Research Inc.

WO
William O.
Mechanicsville, VA
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KB
Kendall B.
Mechanicsville, VA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Kendall said this business always gets her in whenever she goes for service and they solve the issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Mechanicsville, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Steve said they did a good job and he is very pleased. He is getting ready to go back there for another inspection.
This review was collected via phone interview by Customer Research Inc.

DW
Debora W.
Montpelier, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Debra said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SJ
Shane J.
Quinton, VA
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Inspection
Great guys great survice

MR
Mary R.
Mechanicsville, VA
Honda Ridgeline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Friendly people and excellent mechanics!!!!
Have taken all of our Honda’s for maintenance work and all work has been excellent !!

AG
Anne-Marie G.
Richmond, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Great service took me right away
As above

JH
Joel H.
Richmond, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
great service / work / experience!
thanks for the tires guys. changed my daily driving experience and was in and out in a flash. price wound up being below quote too!

IM
Ian M.
Mechanicsville, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Trust, Undersstanding and Friendliness
Have been having my vehicles maintained at S&M for at least 5 years and although not very happy with the diagnosis of my vehicle's problem or the resultant cost of repair, I have found that the staff has been honest in their diagnosis, understanding concerning my plight and I trust that the repair and diagnosis were done with concern for my safety, while operating my vehicle ,and thoroughness and quality of workmanship. Therefore I am totally satisfied with the resultant cost of repair. I will continue to have my vehicles repaired at S&M.