Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

482 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


CD
Chris D.
Mill Valley, CA
Ford Club Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/15/2017
Terrible responsiveness
I love Bill & his mechanics, especially Lisa who is awesome! Sadly I had to call several times to find out when my car was ready after my car sat there for about 3 weeks. Sara Lynn is always very responsive but Andrew never seems to know what is going on & does not return phone calls

DC
Dan C.
Mill Valley, CA
Chevrolet S10 Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015
You're kidding right? My last visit **cked
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.

AB
Adam B.
California
Subaru Impreza Sedan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2017 Category: Service
Adam said he was charged $500 for repairs that left his vehicle inoperable.
This review was collected via phone interview by Customer Research Inc.

MS
Marley S.
Mill Valley, CA
Honda Accord
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Service
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
This review was collected via phone interview by Customer Research Inc.

AP
Amanda P.
California
Toyota Tacoma
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2016 Category: Service
Amanda said she went in to this business for a brake inspection, ended up getting an oil change and not getting the brakes done. The oil change cost a little more than she anticipated.
This review was collected via phone interview by Customer Research Inc.

CU
Chuck U.
San Francisco, CA
BMW 328i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
This review was collected via phone interview by Customer Research Inc.

SG
Shawn G.
Las Vegas, NV
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Shawn said she had difficulty getting someone on the phone. She had to take her vehicle to another mechanic to get her air conditioning fixed because the machine at this business wasn't working.
This review was collected via phone interview by Customer Research Inc.

RA
Ryan A.
Mill Valley, CA
BMW X3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2018 Category: Service
Ryan said the staff were patient, honest and straight forward. The business was able to solve the issue.
This review was collected via phone interview by Customer Research Inc.

WC
Will C.
Mill Valley, CA
Subaru Tribeca (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Will said he has to bring his vehicle back to the business again.
This review was collected via phone interview by Customer Research Inc.

KC
Kim C.
Mill Valley, CA
Lexus RX 330
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Kim said the business provided her with good customer service.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Mill Valley, CA
Mazda B2300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018 Category: Service
Tom said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MG
Matt G.
California
Saab 9-2X
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018 Category: Service
Matt said he had great interactions with this business, in person. It didn't do a good job returning his phone calls.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Mill Valley, CA
Subaru Forester (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Jennifer said the employees were trustworthy. They were able to diagnose her vehicle and repair it. The estimate and price was fair.
This review was collected via phone interview by Customer Research Inc.

JG
Jeff G.
Mill Valley, CA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2018
Repeat customer
I have been taking my 2002 Ford Focus station wagon to B&G for 10 or 12 years.

JD
Jardel D.
Mill Valley, CA
Ford Econoline Cargo Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2017 Category: Service
Jardel said the business couldn't find the problem. The mechanic explained what was going on really well. He said it was an intake issue, but he replaced the intake and it still is not working right.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Mill Valley, CA
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
David said the communication he got from this business was poor at first, but once he was able to get a hold of someone, he got really good communication.
This review was collected via phone interview by Customer Research Inc.

DM
Danielle M.
Mill Valley, CA
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2017 Category: Service
Danielle said this business was great. They were timely and wonderful to work with. Her vehicle is running superbly.
This review was collected via phone interview by Customer Research Inc.

AS
Ardith S.
Mill Valley, CA
Toyota Celica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Ardth said her vehicle wasn't ready on time, but maybe it wasn't the workers' fault. They usually do great work and she likes them a lot.
This review was collected via phone interview by Customer Research Inc.

RS
Renee S.
Mill Valley, CA
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2017
Honest Shop
B&G correctly told me the problem with my 2006 BMW was just a loose oil cap, when I thought it was a catastrophic break down. I much appreciate their honesty. They did leave the battery cover in the trunk off, which was careless, and they told me it would be $60, and then charged me $65. Nevertheless, I will use them again.

EW
Emily W.
Mill Valley, CA
Mercedes-Benz 240D
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2017 Category: Service
Emily said the customer service was great, but they don't work on diesels. They were fantastic at providing all the information she needed. She would definitely recommend them as long as they don't have a diesel vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 482 in total