B&G Automotive Repair


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

420 Reviews

99% Would Recommend
Latest Review 3 days ago
Chris D. on 07/15/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible responsiveness "
I love Bill & his mechanics, especially Lisa who is awesome! Sadly I had to call several times to find out when my car was ready after my car sat there for about 3 weeks. Sara Lynn is always very responsive but Andrew never seems to know what is going on & does not return phone calls
Vehicle: Ford Club Wagon
Service Date: 07/14/2017
Review Created: 07/15/2017 09:31 AM
Dan C. on 11/20/2015
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"You're kidding right? My last visit **cked"
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.
Vehicle: Chevrolet S10 Pickup
Service Date: 11/20/2015
Review Created: 11/20/2015 10:43 PM
Adam B. on 11/30/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Adam said he was charged $500 for repairs that left his vehicle inoperable.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 11/16/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Marley S. on 04/26/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
Vehicle: Honda Accord
Category: Service
Service Date: 04/21/2016
Review Created: 04/26/2016
This review was collected via phone interview by Customer Research Inc.
Amanda P. on 06/10/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Amanda said she went in to this business for a brake inspection, ended up getting an oil change and not getting the brakes done. The oil change cost a little more than she anticipated.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 05/26/2016
Review Created: 06/10/2016
This review was collected via phone interview by Customer Research Inc.
Chuck U. on 08/25/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
Vehicle: BMW 328i
Category: Service
Service Date: 07/31/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Jardel D. on 11/27/2017
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Jardel said the business couldn't find the problem. The mechanic explained what was going on really well. He said it was an intake issue, but he replaced the intake and it still is not working right.
Vehicle: Ford Econoline Cargo Van
Category: Service
Service Date: 11/17/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
David H. on 11/22/2017
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David said the communication he got from this business was poor at first, but once he was able to get a hold of someone, he got really good communication.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 11/17/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Danielle M. on 10/16/2017
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Danielle said this business was great. They were timely and wonderful to work with. Her vehicle is running superbly.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Ardith S. on 10/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ardth said her vehicle wasn't ready on time, but maybe it wasn't the workers' fault. They usually do great work and she likes them a lot.
Vehicle: Toyota Celica
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Renee S. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest Shop"
B&G correctly told me the problem with my 2006 BMW was just a loose oil cap, when I thought it was a catastrophic break down. I much appreciate their honesty. They did leave the battery cover in the trunk off, which was careless, and they told me it would be $60, and then charged me $65. Nevertheless, I will use them again.
Vehicle: BMW 3 Series
Service Date: 09/01/2017
Review Created: 09/05/2017 11:43 AM
Emily W. on 07/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Emily said the customer service was great, but they don't work on diesels. They were fantastic at providing all the information she needed. She would definitely recommend them as long as they don't have a diesel vehicle.
Vehicle: Mercedes-Benz 240D
Category: Service
Service Date: 07/25/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Daniel M. on 06/28/2017
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Daniel said this business was late to show up one morning when he had his vehicle scheduled at 8 AM. He said they were about 30-40 minutes late to open up. He said he would recommend them for service.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 06/14/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Patricia C. on 05/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Patricia said this business was not able to fix her problem but they provided her with options, as to what she could do. The owner was very nice and she enjoyed speaking with him.
Vehicle: Chrysler Town
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Andy G. on 05/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Andy said there was a problem with the billing and there was confusion as to what work needed to be done.
Vehicle: Subaru Outback
Category: Service
Service Date: 05/16/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Christopher B. on 12/26/2016
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Christopher said this business provided good service.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 11/16/2016
Review Created: 12/26/2016
This review was collected via phone interview by Customer Research Inc.
Chris G. on 12/15/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chris said the layout of this business is confusing and there is no waiting room. The service and the explanation was fine. They were very friendly.
Vehicle: Hyundai Elantra GT
Category: Service
Service Date: 12/07/2016
Review Created: 12/15/2016
This review was collected via phone interview by Customer Research Inc.
John C. on 10/11/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said he would recommend the business for service.
Vehicle: BMW 328i
Category: Service
Service Date: 10/06/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
Pamela F. on 08/23/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Pamela said she had to bring her vehicle back to the business three times.
Vehicle: Acura MDX
Category: Service
Service Date: 07/28/2016
Review Created: 08/23/2016
This review was collected via phone interview by Customer Research Inc.
Jeff G. on 07/27/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest & reliable"
This has been our got-to service shop for 8 or more years
Vehicle: Ford Focus
Service Date: 07/25/2016
Review Created: 07/27/2016 01:58 PM
Displaying Review 1 - 20 of 420 in total