Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

482 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


AB
Adam B.
California
Subaru Impreza Sedan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2017 Category: Service
Adam said he was charged $500 for repairs that left his vehicle inoperable.
This review was collected via phone interview by Customer Research Inc.

MS
Marley S.
Mill Valley, CA
Honda Accord
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Service
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Mill Valley, CA
Chevrolet S10 Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015
You're kidding right? My last visit **cked
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.

CU
Chuck U.
San Francisco, CA
BMW 328i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Mill Valley, CA
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Honest, reliable.
I trust these guys.

LP
Larry P.
Mill Valley, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Larry said the employees are nice, knowledgeable, on time and provide reasonable work. He's very happy with the work and has been a customer for decades.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Mill Valley, CA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
150,000 mile service efficiently completed
Took my 2001 jeep in for a 150,000 service. B&G was very thorough and Sara in the front office was very informative and clear about the work to be completed. vehicle was done on schedule. Love the service at B&G. I am an ongoing customer. Trust them completely with my old jeep and they never let me down.

ED
Edward D.
Mill Valley, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Edward said their communication, convenience, and clarity makes them good, He said they are nice people and were recommended by his neighbor.
This review was collected via phone interview by Customer Research Inc.

BF
Beth F.
Mill Valley, CA
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Beth said overall the visit went well at the business.
This review was collected via phone interview by Customer Research Inc.

MK
Marryn K.
Bolinas, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Marryn said her vehicle was done in 12 hours and has been working since.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Mill Valley, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
John said the business was quick to service his vehicle, they explained what they were doing, and they charged a reasonable price.
This review was collected via phone interview by Customer Research Inc.

SC
Stephani C.
Mill Valley, CA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Stephani said the staff are fantastic.
This review was collected via phone interview by Customer Research Inc.

EZ
Ed Z.
Mill Valley, CA
Ford Aerostar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
True honesty
My radiator had to be replaced. In the course of replacement an AC hose was damaged. Now, had they told me it needed to be replaced I would have believed them. Instead they told me they damaged it and they would replace it. That’s why I go to Bill. He’s honest. Bill and company are the best.

CM
Colin M.
Mill Valley, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Colin said this business was very friendly and fast.
This review was collected via phone interview by Customer Research Inc.

SF
Sadaf F.
California
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Sadaf said when she got her vehicle to the facility they already knew what the issue was and that made her pleased.
This review was collected via phone interview by Customer Research Inc.

DV
Dane V.
Mill Valley, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Dane said this business had a quick turnaround, they did a good job and fixed the problem.
This review was collected via phone interview by Customer Research Inc.

KC
Kristy C.
Mill Valley, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Kristy said the staff were really good.
This review was collected via phone interview by Customer Research Inc.

ST
Sarah T.
Mill Valley, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Sarah said everything went perfect with her vehicle at the facility. She stated the staff was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Greenbrae, CA
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Honest pricing, dependable service and friendly staff.
B&G is always friendly on the phone and when scheduling service, knowledgeable about the work they do and repairs are very reasonable. I will always take my vehicles here.

AL
Andy L.
Mill Valley, CA
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
B&G Automotive , personalized fine service and knowledgable superior mechanical ability.
Over the years B&G have treated both my vehicles and I with great care and respect, helping both of us get thru many challenge of life. Most of my cars have been older and have come in a bit worn and challenging. Somehow, with expertise that is hard to fathom, my cars continue onward and get smoothly back on the road, something that's hard to find with many other establishments. The atmosphere at B&G is jovial and friendly and they make me feel comfortable, even when I am facing a decision regarding my car with well over two hundred thousand miles on it. That old Volvo would have been put to rest long ago if not for the superior service and mechanical expertise of Mill Valleys B&G automotive.

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