Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

524 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


AM
Adam M.
Mill Valley, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
All Good
All good.

AQ
Art Q.
Mill Valley, CA
Lexus ES 330
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2018
Problem was not solved and the explanation I received was not credible
Passenger seat belt alarm was on after u installed new passenger seatbelt. The alarm was not on before the work u did. The explanation I received was that it was normal

AB
Adam B.
California
Subaru Impreza Sedan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2017 Category: Service
Adam said he was charged $500 for repairs that left his vehicle inoperable.
This review was collected via phone interview by Customer Research Inc.

MS
Marley S.
Mill Valley, CA
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Service
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Mill Valley, CA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015
You're kidding right? My last visit **cked
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.

CU
Chuck U.
San Francisco, CA
BMW 328i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
This review was collected via phone interview by Customer Research Inc.

DW
Diane W.
Mill Valley, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019
Great work on my Volvo!
Thanks for keeping the 2006 XC70 purring along with pick up! You always find whatever little, or big, problem this car has.

Verified Customer
Sausalito, CA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
The people are so kind, thoughtful and just care about helping you!
This is the most honest, kind, thoughtful business I've ever used. They are at the top of my list. I will always go back to them.

MP
Michelle P.
Mill Valley, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Engine code repair
Engine light on. 179 mileage.
After code repair my car runs so much better. Thank you B & G .

Michele P.

JM
Jerry M.
Mill Valley, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Spoke with Nancy. She said the service was performed quickly.
This review was collected via phone interview by Customer Research Inc.

MF
Mary F.
Mill Valley, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
trustworthy and there for you1
Can't say enough how refreshing it is to have an such an honest car repair. I have used them for several years and enjoy their exceptional, thorough and kind service.

MN
Marchi N.
Vallejo, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Marchi said they set and met expectations.
This review was collected via phone interview by Customer Research Inc.

RR
Rick R.
Mill Valley, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Rick said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Mill Valley, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019
Alway alway always great honest service
No better than B & G! Highly recommend.

CH
Chris H.
Mill Valley, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Chris said the business has a down-home, family feeling to it. The staff is reliable, dependable and real. The experience was wonderful.
This review was collected via phone interview by Customer Research Inc.

GA
Greg A.
Mill Valley, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Greg said the staff was friendly, honest and did good work.
This review was collected via phone interview by Customer Research Inc.

JZ
Josh Z.
San Francisco, CA
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Josh said that the facility does the work, but he wishes that they would give more in depth ideas of future work needed and options to consider.
This review was collected via phone interview by Customer Research Inc.

RW
Roberta W.
Mill Valley, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019
Customer service extraordinary!
Very knowledgeable and communicative about auto diagnosis and repair. Highest quality work

DW
Diane W.
Mill Valley, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019
Volvo XC 70
Thank you for going over the car thoroughly and repairing it.
I know I can count on you.

JS
Jeff S.
Novato, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Fordable, reliable and dependable.
Affordable, reliable and dependable. I have always walked away feeling satisfied and most grateful. After getting fully serviced, my wallet is not fully emptied which is also super important. Thank you all very much!

Displaying Review 1 - 20 of 524 in total