Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

507 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AQ
Art Q.
Mill Valley, CA
Lexus ES 330
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2018
Problem was not solved and the explanation I received was not credible
Passenger seat belt alarm was on after u installed new passenger seatbelt. The alarm was not on before the work u did. The explanation I received was that it was normal

AB
Adam B.
California
Subaru Impreza Sedan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2017 Category: Service
Adam said he was charged $500 for repairs that left his vehicle inoperable.
This review was collected via phone interview by Customer Research Inc.

MS
Marley S.
Mill Valley, CA
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Service
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Mill Valley, CA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015
You're kidding right? My last visit **cked
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.

CU
Chuck U.
San Francisco, CA
BMW 328i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mill Valley, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Trustworthy and competent service
These guys are always competent, honest and reasonably priced.

AL
Ann L.
Mill Valley, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Ann said the business looks after her like she's a member of the family.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Mill Valley, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Chris said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Rej B.
Mill Valley, CA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Rej said the business was honest and to the point. They also had reasonable prices.
This review was collected via phone interview by Customer Research Inc.

JK
Jim K.
Mill Valley, CA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Jim said the business has good people.
This review was collected via phone interview by Customer Research Inc.

MB
Marisa B.
Mill Valley, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Very Thorough!
B&G gave me a good honest evaluation of my car, didn't force me to do anything I didn't want to and didn't overcharge me. They were creative with their solutions to my problems. Thanks B&G!

PM
Paul M.
Mill Valley, CA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Paul Moe
Thanks for taking care of everything in one day.

JG
Jeff G.
Mill Valley, CA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2018
Good service near home
It’s great having a good auto service close to home.

RV
Robin V.
Mill Valley, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Robin said the business is great.
This review was collected via phone interview by Customer Research Inc.

LL
Leia L.
Mill Valley, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Leia said everything went great and they explained everything.
This review was collected via phone interview by Customer Research Inc.

CB
Cynthia B.
San Francisco, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Cynthia said she appreciated the staff's help in an emergent situation.
This review was collected via phone interview by Customer Research Inc.

LS
Leif S.
San Francisco, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Leif said they handled it quickly.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffrey B.
Mill Valley, CA
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Albert. He said the staff were great and he loves this business.
This review was collected via phone interview by Customer Research Inc.

JT
Jo T.
Mill Valley, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Spoke to Jo. She said that they do a great honest job and was able to see them right away.
This review was collected via phone interview by Customer Research Inc.

DM
Denise M.
Mill Valley, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Denise said the owners of this business are great people. She owns an older vehicle, and they have always taken good care of it. They keep it running.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 507 in total