Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

496 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AB
Adam B.
California
Subaru Impreza Sedan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2017 Category: Service
Adam said he was charged $500 for repairs that left his vehicle inoperable.
This review was collected via phone interview by Customer Research Inc.

MS
Marley S.
Mill Valley, CA
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Service
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Mill Valley, CA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015
You're kidding right? My last visit **cked
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.

CU
Chuck U.
San Francisco, CA
BMW 328i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
This review was collected via phone interview by Customer Research Inc.

CB
Cynthia B.
San Francisco, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Cynthia said she appreciated the staff's help in an emergent situation.
This review was collected via phone interview by Customer Research Inc.

LS
Leif S.
San Francisco, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Leif said they handled it quickly.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffrey B.
Mill Valley, CA
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Albert. He said the staff were great and he loves this business.
This review was collected via phone interview by Customer Research Inc.

JT
Jo T.
Mill Valley, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Spoke to Jo. She said that they do a great honest job and was able to see them right away.
This review was collected via phone interview by Customer Research Inc.

DM
Denise M.
Mill Valley, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Denise said the owners of this business are great people. She owns an older vehicle, and they have always taken good care of it. They keep it running.
This review was collected via phone interview by Customer Research Inc.

KC
Kim C.
Mill Valley, CA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Kim said the staff did what they said, at the price they quoted, and in the time they said.
This review was collected via phone interview by Customer Research Inc.

KP
Kenneth P.
Mill Valley, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Kenneth said this business made time, they did the service, they were friendly and good.
This review was collected via phone interview by Customer Research Inc.

DW
Diane W.
Mill Valley, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Great service on my Volvo.
Thank you once again for excellent service!

AD
Alex D.
Mill Valley, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Honesty, honesty and honesty and then excellent knowledge of auto mechanics
I drive an old car. Bill actually changed the entire engine on this car and 10 years latter, it runs like new. Bill and Anthony are really great. I never have to worry that they would do "extra work". I highly recommend their shop.

CS
Charles S.
Sausalito, CA
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Charles said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TA
Taylor A.
California
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Taylor said she has to take the vehicle back because the original problem started again.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mill Valley, CA
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Good, honest people
Professional, fair, and honest

AL
Andy L.
Mill Valley, CA
Volvo 240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Fine mechanics and personalized friendly service have always been my experience at B&G auto.
My ancient Volvo roars to show it's rugged power ( four cylinders ! ) as I drive up the steep curvy roads of Mt. Tamalpais. If it were not for the folks at B&G it would have been scrap metal long ago. It seems Bill Gordon and the crew have brought my car back from the graveyard many a time. The car has over 230,000 miles on it and still runs like a champ. I actually enjoy visiting because the people who work there are so friendly, something money can't buy. The service is great and they are astute at detection and evaluation of every problem I have had on the many cars I have owned thru the years. A wonderful little garage with sharp mechanics it's my go to spot for advise and work . They are honest and reliable and I consider them all as wonderful people who take a sincere interest in doing their best for every customer. Without a glance sideways , I would suggest them to anyone wishing personalized and superior mechanical help. Simply put, B&G is the best !!

SM
Steve M.
Mill Valley, CA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Steve said the staff did good work at the business and had everything done on time.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Mill Valley, CA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Honest, reliable.
I trust these guys.

LP
Larry P.
Mill Valley, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Larry said the employees are nice, knowledgeable, on time and provide reasonable work. He's very happy with the work and has been a customer for decades.
This review was collected via phone interview by Customer Research Inc.

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