Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

462 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


AB
Adam B.
California
Subaru Impreza Sedan
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2017 Category: Service
Adam said he was charged $500 for repairs that left his vehicle inoperable.
This review was collected via phone interview by Customer Research Inc.

MS
Marley S.
Mill Valley, CA
Honda Accord
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Service
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Mill Valley, CA
Chevrolet S10 Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015
You're kidding right? My last visit **cked
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.

CU
Chuck U.
San Francisco, CA
BMW 328i
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
California
Volvo 940
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
David said he likes the excellent customer service and their workmanship.
This review was collected via phone interview by Customer Research Inc.

RA
Ryan A.
Mill Valley, CA
BMW X3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2018 Category: Service
Ryan said the staff were patient, honest and straight forward. The business was able to solve the issue.
This review was collected via phone interview by Customer Research Inc.

NG
Norman G.
Mill Valley, CA
Lexus RX 400h
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Norman said he is very pleased. The staff do good work and their prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

RS
Ray S.
Mill Valley, CA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Ray said they are great people.
This review was collected via phone interview by Customer Research Inc.

WC
Will C.
Mill Valley, CA
Subaru Tribeca (Natl)
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Will said he has to bring his vehicle back to the business again.
This review was collected via phone interview by Customer Research Inc.

TL
Trevor L.
Mill Valley, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Trevor said the business was very accommodating and very informative. He appreciated their hard work and he will also be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

KC
Kim C.
Mill Valley, CA
Lexus RX 330
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Kim said the business provided her with good customer service.
This review was collected via phone interview by Customer Research Inc.

EM
Ellen M.
Mill Valley, CA
Mazda Protege
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Ellen said the staff were friendly and did a great job. She said she really trusts their judgment and they gave her a heads up on everything going on with the vehicle.
This review was collected via phone interview by Customer Research Inc.

DA
Darshan A.
Oroville, CA
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Darshan said the service was good. The service was done as expected and on time.
This review was collected via phone interview by Customer Research Inc.

RH
Rose H.
Mill Valley, CA
Buick Park Avenue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Rose said that within two days everything she needed was taken care of. They took her home and picked her up when the work was done. She appreciated everything that they did.
This review was collected via phone interview by Customer Research Inc.

LP
Larry P.
Mill Valley, CA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Larry said the staff was personable, and the service was on time.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Mill Valley, CA
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
David said the staff were trustworthy and really good.
This review was collected via phone interview by Customer Research Inc.

RS
Rob S.
California
Chevrolet Astro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Rob said the employees were nice and helped him out a lot. He appreciated that they were fair and reasonable.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Sausalito, CA
Nissan Frontier 2WD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Eric said the staff was friendly and the business provides excellent service.
This review was collected via phone interview by Customer Research Inc.

AK
Amy K.
Mill Valley, CA
Lexus ES 300 Luxury Sport Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Amy said the employees did everything right and they did it when it was supposed to be done.
This review was collected via phone interview by Customer Research Inc.

NM
Nancy M.
Mill Valley, CA
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Nancy said she appreciates them helping her and they are the best.
This review was collected via phone interview by Customer Research Inc.

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