B&G Automotive Repair


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

419 Reviews

99% Would Recommend
Latest Review 3 days ago
Adam B. on 11/30/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Adam said he was charged $500 for repairs that left his vehicle inoperable.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 11/16/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Marley S. on 04/26/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Marley said she gave this business specific instructions about her passenger door and trunk. They did 2 days of work and when they were supposedly finished there was nothing actually fixed on her vehicle. She either has to find a new place or bring it back.
Vehicle: Honda Accord
Category: Service
Service Date: 04/21/2016
Review Created: 04/26/2016
This review was collected via phone interview by Customer Research Inc.
Dan C. on 11/20/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"You're kidding right? My last visit **cked"
You didn't pay attention to the to problem description that I gave you and decided to just replace parts at triple the cost I would expect. Parts that were almost new. And you replaced the parts w/o my permission. When I said no to your new parts you put some old parts on my truck and buttoned things up. Now my truck barely runs. Same parts you took off? No way to know. What I do know is that my truck runs WAY WORSE than when I left it with you.

In addition, you broke my throttle cable so that it was unsafe. You tried to pin it on me, but I have not had any problems that you described. Inspecting my cable after you worked my truck over, now I do indeed need to replace the cable. Thanks for that. My cable was certainly old, but it wasn't broken.

I paid you $60 for "diagnostic" services because I wanted to be fair. My mistake. Realistically, I don't think you did more than start the truck and figure that you could get a quick $170 out of me for replacing my distributor cap and rotor. Maybe after that you thought that you would start troubleshooting the actual problem I described.

Now my truck needs a real tune-up and a new throttle cable. After that I can start troubleshooting the timing problem I described.

Nope, I won't be back. No I would not recommend you to a friend or enemy. Harsh review? Your unprofessional service of my truck makes this review seem nice.
Vehicle: Chevrolet S10 Pickup
Service Date: 11/20/2015
Review Created: 11/20/2015 10:43 PM
Chuck U. on 08/25/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Chuck said this business was expensive and he had a long wait. After getting a second opinion on his vehicle, he was told he they had given him an incorrect diagnosis. They did some repairs on his brakes and his wheel is missing a lug nut.
Vehicle: BMW 328i
Category: Service
Service Date: 07/31/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Ed Z. on 01/12/2018
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"Another excellent job at fair price."
Another excellent job at fair price.
Vehicle: Ford Aerostar Wagon
Service Date: 01/11/2018
Review Created: 01/12/2018 07:47 PM
Scott D. on 01/10/2018
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Scott said the business found out what the problem was and they fixed the issue. They are accommodating, and they listened to what he had to say.
Vehicle: Land Rover Discovery
Category: Service
Service Date: 01/03/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Rachelle S. on 01/06/2018
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Rachelle said the staff were courteous, friendly and trustworthy. She liked them a lot because they were good people.
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Peter H. on 12/21/2017
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"Very Grateful"
I so appreciate how you took care of my brake issues on my work van.
You were very generous with your time and made sure all four brakes were serviced and repaired perfectly.
Thank You one and all!
Peter
Vehicle: Ford Club Wagon
Service Date: 12/19/2017
Review Created: 12/21/2017 07:27 AM
Travis J. on 12/14/2017
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Travis said he liked the good experience.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/05/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Jessica N. on 12/11/2017
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Jessica said the staff are super responsive. They were great with her vehicle and were very communicative.
Vehicle: Acura Integra
Category: Service
Service Date: 11/28/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Ed L. on 12/05/2017
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"Mini Service "
Second time I used your service and I’m very comfortable coming back again. Glad you are local and you all are very friendly. I trust your advice and work you’ve performed on my car. Thanks much. And a very good idea to have this questioner for feedback and I’m able to login to look at my service history.
Ed Lopez.
Vehicle: MINI Cooper Hardtop
Service Date: 12/01/2017
Review Created: 12/05/2017 07:58 AM
Catherine M. on 12/02/2017
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"Family owned includes pride in work and good customer interaction."
B & G Automotive Repair is a family owned business of long standing in Mill Valley. which lends it's self to include pride of work and good customer interaction. They are very accommodating and informative. I have used there services several times since moving to Marin County and have been very satisfied with their work.
Vehicle: Mazda MX-5 Miata
Service Date: 11/30/2017
Review Created: 12/02/2017 08:31 PM
Jamin Z. on 11/30/2017
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Jamin said this business was fantastic. They did a great job and they were very clear. He couldn't be happier. He thanked them for their service.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/22/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Adrian F. on 11/29/2017
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Adrian said the service was fast. The work was done at a low cost.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/20/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
Barbara M. on 11/28/2017
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Barbara said the service was good and this business did everything perfectly. The employees were always nice, very professional, and they did a great job.
Vehicle: Ford Escape
Category: Service
Service Date: 11/20/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
John G. on 11/28/2017
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John said he knows the staff well.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 11/22/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Jack B. on 11/27/2017
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"People who care & make it a practice to do quality work"
The work was done expeditiously and well
Vehicle: Honda CR-V
Service Date: 11/21/2017
Review Created: 11/27/2017 07:52 PM
Jardel D. on 11/27/2017
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Jardel said the business couldn't find the problem. The mechanic explained what was going on really well. He said it was an intake issue, but he replaced the intake and it still is not working right.
Vehicle: Ford Econoline Cargo Van
Category: Service
Service Date: 11/17/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
Rose H. on 11/27/2017
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Rose said she was very satisfied with the service and the staff got to her vehicle the same day she brought it in.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 11/17/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
David H. on 11/22/2017
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David said the communication he got from this business was poor at first, but once he was able to get a hold of someone, he got really good communication.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 11/17/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
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