Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

78 Reviews

97% Would Recommend
Latest Review 8 months ago

Reviews


SS
Sharen S.
Scottsdale, AZ
Nissan Sentra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/23/2017 Category: Service
Sharen said she took her vehicle to this business fro a coolant leak and they said nothing was wrong. She drove home through the Mohave dessert with no air conditioning and paid $700 to get it fixed somewhere else once she got home.
This review was collected via phone interview by Customer Research Inc.

ST
Sue T.
Fair Oaks, CA
Subaru Legacy Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2017 Category: Service
Sue said the employee at this business quoted her $100 for an air conditioner so she made an appointment for the next day. When she got there, they changed the price from $100 to $277.
This review was collected via phone interview by Customer Research Inc.
Tracy S. from Auto Pro responded on 07/26/2017

Customer asked for estimate to install there own part and evacuate and re-charge a/c system. We called customer and received authorization for all work. The total was $177.74 not $277.00. We work hard to be fair with all of our customers to maintain our 5 Star rating. We do not understand why this customer gave us this rating. 

Auto Pro Team

CK
Chris K.
Fair Oaks, CA
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Chris said he was disappointed that the vehicle was done a day later than promised, but he still appreciated the service.
This review was collected via phone interview by Customer Research Inc.

HC
Hilton C.
Rancho Cordova, CA
Nissan Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Hilton said the business did exactly what he needed done. They were kind, courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

MF
Marion F.
Carmichael, CA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Personnel/service
Thanks for ride home and pick up....Thanks for noticing the need for new windshield wipers blades when that was not on the check list.

JL
Jessica L.
Sacramento, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018
Fast, friendly, professional service
When we raked the bottom of our splash pan nearly off, we called and Tracy had us in almost the very next day (even despite it being right around the holidays!). The work was fast, perfectly done and we haven’t scraped since!

PR
Paul R.
Fair Oaks, CA
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Paul said the service was really good, the work was high quality and the staff was wonderful.
This review was collected via phone interview by Customer Research Inc.

LG
Libby G.
California
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017 Category: Service
Libby said the staff was pleasant and their service was really good.
This review was collected via phone interview by Customer Research Inc.

RP
Rebekah P.
California
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Rebekah said she really appreciated how Tracy talked to her. He didn't try and pressure her into something she did not need.
This review was collected via phone interview by Customer Research Inc.

SM
Sabra M.
Fair Oaks, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Sabra said the business was fast and they accommodated her schedule.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Fair Oaks, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
John said this business's employees did an excellent job.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Citrus Heights, CA
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Joe said the facility does good work.
This review was collected via phone interview by Customer Research Inc.

JC
Jennifer C.
Fair Oaks, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Jennifer said the staff at this business were very nice, courteous and polite. They got her in quickly and took care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Fair Oaks, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017
Great
Friendly, knowledgeable and great service

JM
John M.
Folsom, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017
Honest engine
Great service from trusted mechanics. Always professional and they get the job done on time.

SJ
Sharon J.
Eugene, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017
Great shop!
Owners are competent AND honest - the perfect combination. I trust them to do what needs to be done and give me a choice on optional items. I have recommended them a number of times.

LT
Lena T.
Roseville, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Lena said she has known the business for 4 years and they provided excellent service. They are very friendly.
This review was collected via phone interview by Customer Research Inc.

JL
Julia L.
Sacramento, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017
Great customer service!
Great service and honest recommendations, thank you for getting my car back up and runng😀

AM
Amanda M.
Citrus Heights, CA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Amanda said Wyatt is really good at this business.
This review was collected via phone interview by Customer Research Inc.

BW
Brenda W.
Citrus Heights, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017
The professional service I got from Tracy & Wyatt
Thank you so much for getting my vehicle repaired quickly and professionally. I will be returning for all my vehicle repairs in the future. I'm very pleased with the service at Auto Pro!!

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