Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

311 Reviews

98% Would Recommend
Latest Review about 1 hour ago

Reviews


MF
MATHILDE F.
Irvine, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018
Not good advices, wrong quotation, very expensive
You told to me to change parts that didn’t need to be changed! Prices more than expensive!!
Would definitely not recommend this place.

Verified Customer
Irvine, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2018
Overpriced and unknowledgeable
Due to the high ratings on Yelp and convenient location, I took my car into Cartech for stalling problems with my vehicle that happened the night before. Initially, I thought Tim was friendly and helpful, including his willingness to take my car in on a Saturday morning without an appointment, and options/steps on how to approach the stalling problem. However, after completing the service he recommended, I went home and entered the information on the RepairPal website, which provided a range of estimates from the lowest to the highest, for the same parts and labor on my vehicle in the local Irvine area. According to RepairPal, Cartech overcharged me by about $60 from the websites HIGHEST estimate, and that was after receiving a 5% AAA discount, which I had to ask for from Tim.

What is most disturbing though, is that I was verbally quoted by Tim an estimate of $1500 - $2000 for a "Timing Belt Package" that was supposedly due on my vehicle. He would not explain what the package included when I asked, which I thought was a lot of money and made me wonder if I should consider trading my car in instead for a newer vehicle. At the suggestion of a good neighbor who also owns a VW, I got a second opinion from his high Yelp rated VW Master Tech mechanic in Huntington Beach. The VW trained mechanic kindly told me that my 2009 Jetta DOES NOT HAVE A TIMING BELT TO REPLACE!!! I could not believe I was told inaccurate information at Cartech, who made me think I was going to have to spend up to $2,000 for an important service on something THAT DID NOT EVEN APPLY TO MY VEHICLE! Whether this was done intentionally or not by Tim, in my opinion it indicates he is either dishonest or at the very least, unknowledgeable about 2009 Jetta's. Thankfully, I found another mechanic to take my business to and was saved either $1500 - $2000, or thousands of dollars more a car loan for a newer vehicle. I recommend always getting a second or third opinion/estimate on your auto repairs, especially if car knowledge is just not your area of expertise. I will never return to Cartech.

VD
Van D.
Garden Grove, CA
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.

CL
CHRIS L.
Parker, CO
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.

IS
Ismail S.
Irvine, CA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Ismail said he sent this business a message on Facebook and they didn't reply, so it was poor customer service.
This review was collected via phone interview by Customer Research Inc.

AP
ARMANDO P.
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

LA
Liban A.
Costa Mesa, CA
Mitsubishi Lancer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2017 Category: Service
Liban said this business just repaired the problem with his steering wheel in May, but he had to take the vehicle back because it stopped working again. However, he didn't have any problems during his visit and the owner is an awesome guy. He was very helpful and was super nice.
This review was collected via phone interview by Customer Research Inc.

TV
Thomas V.
Northridge, CA
BMW 535i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2017 Category: Service
Thomas said the repair this business did for him only lasted 2 weeks because the belt they fixed snapped again and he had to take it back.
This review was collected via phone interview by Customer Research Inc.

AP
Amit P.
Irvine, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Amit said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Mission Viejo, CA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Joe said this business was more pricey than he expected.
This review was collected via phone interview by Customer Research Inc.

JC
Justin C.
Corona, CA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Justin said they are really good.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
California
Saturn Ion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Chris said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
Santa Ana, CA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018
Excellent vehicle service.
They always service my vehicles as quickly as possible, while being friendly, helpful, thorough, and accurate.

WG
WARREN G.
Mission Viejo, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2018
Smog on an F3 50 utility body
When I stop by the facility and walked inside of the Sellitti they were extremely respectful courteous and pleasurable to work with us I just dropped off my truck for smog and they handled it in a professional and efficient manner much quicker than any place else I've ever done I suspect the whole business is run that way

RA
RAGHU A.
Irvine, CA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2018
Great service
Tim has been good guide for the problem solving

AC
ALESSANDRO C.
Irvine, CA
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017
Urgent fixes appropriately provided
I came back to CarTech Auto Service having been quite satisfied more than one time for my cars.
A lot of experience about automotive problems and solutions, and a very good attention to the customers' needs with descriptions, options, and follow ups. Timely services as scheduled. A reliable and pleasant place where to service any vehicle, domestic and import.

AP
Amit P.
Irvine, CA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Amit said the service is good, everyone is friendly, and they charge him reasonably.
This review was collected via phone interview by Customer Research Inc.

JM
Juan M.
Los Angeles, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2017 Category: Service
Juan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EC
Elaine C.
Irvine, CA
Lexus ES 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Elaine said her son took the vehicle in and he had to take it back a second time.
This review was collected via phone interview by Customer Research Inc.

WZ
William Z.
California
Volkswagen Rabbit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017 Category: Service
William said the business provided a good experience.
This review was collected via phone interview by Customer Research Inc.