Reviews
JH
JOYCE H.
Irvine, CA
Chrysler Fifth Avenue

12/05/2018
Did not perform service requested.
Over the phone I was told Cartech could do a diagnostic test on my 1987 Chrysler. I emphasized that my car is 1987. When I arrived at the shop the next day, I was told the diagnostic could NOT be performed because my car is 1987! This was a source of not only inconvenience, but anger and frustration. DO NOT SAY YOU CAN DO SOMETHING WHEN YOU CANNOT!
MF
MATHILDE F.
Irvine, CA
MINI Cooper Hardtop

10/09/2018
Not good advices, wrong quotation, very expensive
You told to me to change parts that didn’t need to be changed! Prices more than expensive!!
Would definitely not recommend this place.
Would definitely not recommend this place.
Verified Customer
Irvine, CA
Volkswagen Jetta Sedan

09/16/2018
Overpriced and unknowledgeable
Due to the high ratings on Yelp and convenient location, I took my car into Cartech for stalling problems with my vehicle that happened the night before. Initially, I thought Tim was friendly and helpful, including his willingness to take my car in on a Saturday morning without an appointment, and options/steps on how to approach the stalling problem. However, after completing the service he recommended, I went home and entered the information on the RepairPal website, which provided a range of estimates from the lowest to the highest, for the same parts and labor on my vehicle in the local Irvine area. According to RepairPal, Cartech overcharged me by about $60 from the websites HIGHEST estimate, and that was after receiving a 5% AAA discount, which I had to ask for from Tim.
What is most disturbing though, is that I was verbally quoted by Tim an estimate of $1500 - $2000 for a "Timing Belt Package" that was supposedly due on my vehicle. He would not explain what the package included when I asked, which I thought was a lot of money and made me wonder if I should consider trading my car in instead for a newer vehicle. At the suggestion of a good neighbor who also owns a VW, I got a second opinion from his high Yelp rated VW Master Tech mechanic in Huntington Beach. The VW trained mechanic kindly told me that my 2009 Jetta DOES NOT HAVE A TIMING BELT TO REPLACE!!! I could not believe I was told inaccurate information at Cartech, who made me think I was going to have to spend up to $2,000 for an important service on something THAT DID NOT EVEN APPLY TO MY VEHICLE! Whether this was done intentionally or not by Tim, in my opinion it indicates he is either dishonest or at the very least, unknowledgeable about 2009 Jetta's. Thankfully, I found another mechanic to take my business to and was saved either $1500 - $2000, or thousands of dollars more a car loan for a newer vehicle. I recommend always getting a second or third opinion/estimate on your auto repairs, especially if car knowledge is just not your area of expertise. I will never return to Cartech.
What is most disturbing though, is that I was verbally quoted by Tim an estimate of $1500 - $2000 for a "Timing Belt Package" that was supposedly due on my vehicle. He would not explain what the package included when I asked, which I thought was a lot of money and made me wonder if I should consider trading my car in instead for a newer vehicle. At the suggestion of a good neighbor who also owns a VW, I got a second opinion from his high Yelp rated VW Master Tech mechanic in Huntington Beach. The VW trained mechanic kindly told me that my 2009 Jetta DOES NOT HAVE A TIMING BELT TO REPLACE!!! I could not believe I was told inaccurate information at Cartech, who made me think I was going to have to spend up to $2,000 for an important service on something THAT DID NOT EVEN APPLY TO MY VEHICLE! Whether this was done intentionally or not by Tim, in my opinion it indicates he is either dishonest or at the very least, unknowledgeable about 2009 Jetta's. Thankfully, I found another mechanic to take my business to and was saved either $1500 - $2000, or thousands of dollars more a car loan for a newer vehicle. I recommend always getting a second or third opinion/estimate on your auto repairs, especially if car knowledge is just not your area of expertise. I will never return to Cartech.
VD
Van D.
Garden Grove, CA
Honda Odyssey

10/30/2017
Category:
Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.
CL
CHRIS L.
Parker, CO
Ford Explorer

11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.
IS
Ismail S.
Irvine, CA
Mercedes-Benz CLK-Class

06/25/2018
Category:
Service
Ismail said he sent this business a message on Facebook and they didn't reply, so it was poor customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AP
ARMANDO P.
Ford Focus

12/05/2017
Oil change
Took my car in for an oil change.
Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.
Oil change was fine, but I don't plan to come back.
Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.
Oil change was fine, but I don't plan to come back.
LA
Liban A.
Costa Mesa, CA
Mitsubishi Lancer

10/26/2017
Category:
Service
Liban said this business just repaired the problem with his steering wheel in May, but he had to take the vehicle back because it stopped working again. However, he didn't have any problems during his visit and the owner is an awesome guy. He was very helpful and was super nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
TV
Thomas V.
Northridge, CA
BMW 535i

04/25/2017
Category:
Service
Thomas said the repair this business did for him only lasted 2 weeks because the belt they fixed snapped again and he had to take it back.
Recommended
This review was collected via phone interview by Customer Research Inc.
MY
MING Y.
Irvine, CA
Mazda Mazda3

01/15/2019
Convenient and courtesy ride
A little bit wait, detail examining the car.
Recommended
SD
Siddhartha D.
California
Honda Odyssey

01/08/2019
Category:
Service
Siddhartha said the staff at this business took longer than what he expected to diagnose the problem with his vehicle. The staff member Mike was really professional in his guidance with him about the repairs to his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
KK
Kyle K.
California
Volkswagen Passat

12/28/2018
Category:
Service
Kyle said they did an extremely good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
AP
Amit P.
Irvine, CA
Honda Accord Sdn

10/29/2018
Category:
Service
Amit said he would definitely recommend this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Joe S.
Mission Viejo, CA
Toyota Prius

07/07/2018
Category:
Service
Joe said this business was more pricey than he expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
Justin C.
Corona, CA
Toyota Highlander

04/13/2018
Category:
Service
Justin said they are really good.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Chris B.
California
Saturn Ion

03/22/2018
Category:
Service
Chris said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
DAN H.
Santa Ana, CA
Honda Accord Cpe

03/19/2018
Excellent vehicle service.
They always service my vehicles as quickly as possible, while being friendly, helpful, thorough, and accurate.
Recommended
WG
WARREN G.
Mission Viejo, CA
Ford F-150

03/04/2018
Smog on an F3 50 utility body
When I stop by the facility and walked inside of the Sellitti they were extremely respectful courteous and pleasurable to work with us I just dropped off my truck for smog and they handled it in a professional and efficient manner much quicker than any place else I've ever done I suspect the whole business is run that way
Recommended
RA
RAGHU A.
Irvine, CA
Honda Odyssey

02/22/2018
Great service
Tim has been good guide for the problem solving
Recommended
AC
ALESSANDRO C.
Irvine, CA
Nissan Murano

12/12/2017
Urgent fixes appropriately provided
I came back to CarTech Auto Service having been quite satisfied more than one time for my cars.
A lot of experience about automotive problems and solutions, and a very good attention to the customers' needs with descriptions, options, and follow ups. Timely services as scheduled. A reliable and pleasant place where to service any vehicle, domestic and import.
A lot of experience about automotive problems and solutions, and a very good attention to the customers' needs with descriptions, options, and follow ups. Timely services as scheduled. A reliable and pleasant place where to service any vehicle, domestic and import.
Recommended