Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

250 Reviews

99% Would Recommend
Latest Review about 19 hours ago

Reviews


VD
Van D.
Garden Grove, CA
Honda Odyssey
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.

CL
CHRIS L.
Parker, CO
Ford Explorer
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.

AP
ARMANDO P.
Ford Focus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

LA
Liban A.
Costa Mesa, CA
Mitsubishi Lancer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2017 Category: Service
Liban said this business just repaired the problem with his steering wheel in May, but he had to take the vehicle back because it stopped working again. However, he didn't have any problems during his visit and the owner is an awesome guy. He was very helpful and was super nice.
This review was collected via phone interview by Customer Research Inc.

TV
Thomas V.
Northridge, CA
BMW 535i
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2017 Category: Service
Thomas said the repair this business did for him only lasted 2 weeks because the belt they fixed snapped again and he had to take it back.
This review was collected via phone interview by Customer Research Inc.

JC
Justin C.
Corona, CA
Toyota Highlander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Justin said they are really good.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
California
Saturn Ion
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Chris said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
Santa Ana, CA
Honda Accord Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018
Excellent vehicle service.
They always service my vehicles as quickly as possible, while being friendly, helpful, thorough, and accurate.

WG
WARREN G.
Mission Viejo, CA
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2018
Smog on an F3 50 utility body
When I stop by the facility and walked inside of the Sellitti they were extremely respectful courteous and pleasurable to work with us I just dropped off my truck for smog and they handled it in a professional and efficient manner much quicker than any place else I've ever done I suspect the whole business is run that way

RA
RAGHU A.
Irvine, CA
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2018
Great service
Tim has been good guide for the problem solving

AC
ALESSANDRO C.
Irvine, CA
Nissan Murano
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017
Urgent fixes appropriately provided
I came back to CarTech Auto Service having been quite satisfied more than one time for my cars.
A lot of experience about automotive problems and solutions, and a very good attention to the customers' needs with descriptions, options, and follow ups. Timely services as scheduled. A reliable and pleasant place where to service any vehicle, domestic and import.

AP
Amit P.
Irvine, CA
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Amit said the service is good, everyone is friendly, and they charge him reasonably.
This review was collected via phone interview by Customer Research Inc.

JM
Juan M.
Los Angeles, CA
Chevrolet Silverado SS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2017 Category: Service
Juan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EC
Elaine C.
Irvine, CA
Lexus ES 300
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Elaine said her son took the vehicle in and he had to take it back a second time.
This review was collected via phone interview by Customer Research Inc.

WZ
William Z.
California
Volkswagen Rabbit
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017 Category: Service
William said the business provided a good experience.
This review was collected via phone interview by Customer Research Inc.

LW
LINDA W.
Irvine, CA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2017
My toyota repairs
Sam is very responsive and always makes a great effort to make things right for me and my old car. Thanks so much!!
Sam A., Service Manager from Cartech Auto Service responded on 06/22/2017

Thank you Linda for taking the time to write this review! We appreciate your trust for all these years!


MM
MIKE M.
Laguna Hills, CA
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2017
Replacement of timing belt etc
Far as I know all is well. Like the people who work here.

DM
Dan M.
Rancho Santa Margarita, CA
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2017 Category: Service
Dan said this business didn't find anything wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

AL
Allen L.
Irvine, CA
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Allen said he has 17 years of experience with this business. Their prices are a little higher than average. They provide top notch customer service.
This review was collected via phone interview by Customer Research Inc.

RS
RHONALD S.
Irvine, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Excellent experience.
Very professional. Excellent work. True to their word.

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