Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

419 Reviews

99% Would Recommend
Latest Review about 17 hours ago

Reviews


JH
JOYCE H.
Irvine, CA
Chrysler Fifth Avenue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2018
Did not perform service requested.
Over the phone I was told Cartech could do a diagnostic test on my 1987 Chrysler. I emphasized that my car is 1987. When I arrived at the shop the next day, I was told the diagnostic could NOT be performed because my car is 1987! This was a source of not only inconvenience, but anger and frustration. DO NOT SAY YOU CAN DO SOMETHING WHEN YOU CANNOT!

MF
MATHILDE F.
Irvine, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018
Not good advices, wrong quotation, very expensive
You told to me to change parts that didn’t need to be changed! Prices more than expensive!!
Would definitely not recommend this place.

Verified Customer
Irvine, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2018
Overpriced and unknowledgeable
Due to the high ratings on Yelp and convenient location, I took my car into Cartech for stalling problems with my vehicle that happened the night before. Initially, I thought Tim was friendly and helpful, including his willingness to take my car in on a Saturday morning without an appointment, and options/steps on how to approach the stalling problem. However, after completing the service he recommended, I went home and entered the information on the RepairPal website, which provided a range of estimates from the lowest to the highest, for the same parts and labor on my vehicle in the local Irvine area. According to RepairPal, Cartech overcharged me by about $60 from the websites HIGHEST estimate, and that was after receiving a 5% AAA discount, which I had to ask for from Tim.

What is most disturbing though, is that I was verbally quoted by Tim an estimate of $1500 - $2000 for a "Timing Belt Package" that was supposedly due on my vehicle. He would not explain what the package included when I asked, which I thought was a lot of money and made me wonder if I should consider trading my car in instead for a newer vehicle. At the suggestion of a good neighbor who also owns a VW, I got a second opinion from his high Yelp rated VW Master Tech mechanic in Huntington Beach. The VW trained mechanic kindly told me that my 2009 Jetta DOES NOT HAVE A TIMING BELT TO REPLACE!!! I could not believe I was told inaccurate information at Cartech, who made me think I was going to have to spend up to $2,000 for an important service on something THAT DID NOT EVEN APPLY TO MY VEHICLE! Whether this was done intentionally or not by Tim, in my opinion it indicates he is either dishonest or at the very least, unknowledgeable about 2009 Jetta's. Thankfully, I found another mechanic to take my business to and was saved either $1500 - $2000, or thousands of dollars more a car loan for a newer vehicle. I recommend always getting a second or third opinion/estimate on your auto repairs, especially if car knowledge is just not your area of expertise. I will never return to Cartech.

AP
ARMANDO P.
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

CL
CHRIS L.
Parker, CO
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.

VD
Van D.
Garden Grove, CA
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.

MR
MEL R.
Irvine, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
Courteous customer service and competent auto technicians
I appreciate the respectful and courteous treatment from the front office and the competent mechanics and technicians that ensure that my car is operating at an optimal level.

JP
JOHNNY P.
Laguna Hills, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
One of the best auto mechanic shops in OC.
My Mercedes has an issue with the rear window not rolling up, the motor and the regulator was fried. This shop took me in despite their busy schedule. I had already gonna to 2 different shops within the plaza but they were unable to accommodate my schedule, Cartech has no issues. After the diagnostic and their recommendation, I signed the necessary paperwork they they begin. I dropped of the car at 8am and they called me to pick it up at 4.

Overall, I was most satisfy with the service and the shop. Tim was most gracious to point out the stuff I need as well as things that can wait. He was knowledgeable and provided excellent customer service. I definitely will be bringing my cars back here in the future.

EH
EUGENE H.
Laguna Hills, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Smog check customer
Prompt, courteous, efficient.

LE
LISA E.
Laguna Niguel, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Sam was Great!
Sam was great! He was pleasant and informational. He was also very helpful.

AM
ANGELA M.
Irvine, CA
Mazda Mazda2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Quite service
Friendly staff and efficient!

AB
ADITHYUDU B.
Irvine, CA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019
Nice customer service
Tim explained me in detail what was the issue. I am happy with service provided

AM
ALICIA M.
Laguna Hills, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Great service
I always receive great service from the employees here. They're knowledgable, honest, nice, and I feel comfortable having them work on my car. I will continue using their services in the future.

TN
TONY N.
Ladera Ranch, CA
Acura 3.2CL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019
Very professional friendly and honest Knows what they are doing
I recommend them to my family and everybody.

Verified Customer
Los Angeles, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Smog Check
I needed a smog check and found this shop near my office. Not only was I serviced right away, they were able to get my smog check done in under 30 minutes. Bonus points to being right next to an awesome Kabob shop. Made my lunch break errand run smoothly!

KC
KEN C.
Anaheim, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Great service
My 2006 Honda Accord needed a new transmission (rebuilt) and timing belt. Picked it up today and it drives like a new car. Price was very fair and answered all my questions. Very pleasant folks.

RH
RICHARD H.
Irvine, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Great Service
I made an appointment online the night before, and when I came to the shop the following morning at the appointed time I was greeted with a smile and set up for my 45,000 mile service. I was explained everything that was to be done, and when the job was done I was called and said my car was ready. All this within one and a half hours. I have brought my car here for service in the past and they are not only honest, but friendly and prompt.

II
IHAR I.
Irvine, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Great service, honest people.
Great service. Honest people. Their warranty on labor and parts really works. Would definitely come back again!

LS
LYLE S.
Irvine, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
People. Location Facility. Equipment.
Always enjoy going here for service. I spent my entire career with motorcycle and automobiles I worked as a Technician and Service Manager in dealerships and worked For American Honda Motor Co., Inc. For 32 years in the Service and Sales Dividions for Autimobile. Places with the quality of Car Craft are rare. You can trust them with your business.

SS
STEPHEN S.
Irvine, CA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Dedicated
Sam was dedicated to solving all my cars problems, even some we weren’t expecting. He was also very committed to getting the car back to me as quickly as possible. He was upfront about all the costs and what it would take to get my car running well again. I will be back for all my car needs in the future.

Displaying Review 1 - 20 of 419 in total