Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

247 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


AP
ARMANDO P.
Ford Focus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

CL
CHRIS L.
Parker, CO
Ford Explorer
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.

VD
Van D.
Garden Grove, CA
Honda Odyssey
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.

CO
Carlos O.
Aliso Viejo, CA
Nissan 370Z
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Carlos said he went to this business at the last minute and they got his needs taken care of in 15 minutes.
This review was collected via phone interview by Customer Research Inc.

KS
Kim S.
Aliso Viejo, CA
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Kim said they are personable and they do a good job.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
California
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
John said this business had the opportunity to charge him more but they didn't. He looks forward to bringing his vehicle back to them if he has any other issues.
This review was collected via phone interview by Customer Research Inc.

BG
BRYCE G.
Mission Viejo, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Fantastic!
Everyone that helped me was more than helpful in guiding me through the process of getting my car ready to pass a CA inspection. It was quick and affordable and they got me on pretty short notice which was awesome! Highly recommend.

SM
Shaffali M.
California
Mercedes-Benz SLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Shaffali said the staff was very communicative, and didn't charge for anything, because what was presented for service couldn't be fixed.
This review was collected via phone interview by Customer Research Inc.

AV
Adrienne V.
Irvine, CA
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Adrienne said the business had really good customer service. Everything seems to be working fine since the service. The pricing was good as well as the speed of the service.
This review was collected via phone interview by Customer Research Inc.

LS
Liuting S.
California
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Will said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

DE
DOUGLAS E.
Lake Forest, CA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
I was surprised and very satisfied!
I had gone to Car Tech for a smog check a month or so prior to this last visit. I was impressed then with the professionalism of the staff.
This time I went in because I wanted Car Tech to provide me with a second opinion regarding a
major service that was recommended by the repair shop that services my vehicle. The service would have involved quite costly parts.
Car Tech was very willing to provide the second opinion, and to my surprise, they did not charge me for the inspection...at all. For now on, Car Tech will be considered to be my secondary shop for car service. I really appreciated doing business with them.

TL
TIM L.
Upland, CA
Toyota Matrix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Fast service
In and out with no hassles. Reasonable prices and friendly staff.

MZ
Mary Z.
Irvine, CA
Mercedes-Benz C-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Mary said the staff members at the facility are all honest and she can trust them. She is so happy there are places like this that tell her what she needs, and does not take advantage.
This review was collected via phone interview by Customer Research Inc.

RL
Raymond L.
Laguna Woods, CA
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Raymond said the diagnosis and the repair of his vehicle was very quick.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Irvine, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Richard said the staff got the service completed ahead of schedule, and he appreciated the timely turn around time.
This review was collected via phone interview by Customer Research Inc.

HG
Hanna G.
Irvine, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Hanna said the staff offered good prices.
This review was collected via phone interview by Customer Research Inc.

JR
JAMES R.
Irvine, CA
Cadillac STS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Quality service
Always a great experience going to cartech. Fast service, quality service. They save me six hundred bucks!

RB
Rajesh B.
Irvine, CA
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Rajesh said the staff did his diagnostic properly and explained everything.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Irvine, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Steven said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
JANICE S.
Irvine, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Great!
Friendly people, great service. Was able to attend to my car quickly. I’ll definitely come back to them in the future.

Displaying Review 1 - 20 of 247 in total