Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

290 Reviews

99% Would Recommend
Latest Review 16 days ago

Reviews


Verified Customer
Irvine, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2018
Overpriced and unknowledgeable
Due to the high ratings on Yelp and convenient location, I took my car into Cartech for stalling problems with my vehicle that happened the night before. Initially, I thought Tim was friendly and helpful, including his willingness to take my car in on a Saturday morning without an appointment, and options/steps on how to approach the stalling problem. However, after completing the service he recommended, I went home and entered the information on the RepairPal website, which provided a range of estimates from the lowest to the highest, for the same parts and labor on my vehicle in the local Irvine area. According to RepairPal, Cartech overcharged me by about $60 from the websites HIGHEST estimate, and that was after receiving a 5% AAA discount, which I had to ask for from Tim.

What is most disturbing though, is that I was verbally quoted by Tim an estimate of $1500 - $2000 for a "Timing Belt Package" that was supposedly due on my vehicle. He would not explain what the package included when I asked, which I thought was a lot of money and made me wonder if I should consider trading my car in instead for a newer vehicle. At the suggestion of a good neighbor who also owns a VW, I got a second opinion from his high Yelp rated VW Master Tech mechanic in Huntington Beach. The VW trained mechanic kindly told me that my 2009 Jetta DOES NOT HAVE A TIMING BELT TO REPLACE!!! I could not believe I was told inaccurate information at Cartech, who made me think I was going to have to spend up to $2,000 for an important service on something THAT DID NOT EVEN APPLY TO MY VEHICLE! Whether this was done intentionally or not by Tim, in my opinion it indicates he is either dishonest or at the very least, unknowledgeable about 2009 Jetta's. Thankfully, I found another mechanic to take my business to and was saved either $1500 - $2000, or thousands of dollars more a car loan for a newer vehicle. I recommend always getting a second or third opinion/estimate on your auto repairs, especially if car knowledge is just not your area of expertise. I will never return to Cartech.

AP
ARMANDO P.
Ford Focus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

CL
CHRIS L.
Parker, CO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.

VD
Van D.
Garden Grove, CA
Honda Odyssey
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.

LY
Les Y.
Ladera Ranch, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Les said the business does a great job.
This review was collected via phone interview by Customer Research Inc.

RB
RICHARD B.
Orange, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Service, Character of employees,
Have used them 2 times both times they have shown NOTHING but the highest quality of service, understanding the costumers predicament! They let you believe in auto mechanic’s again!!

LL
Luz L.
Irvine, CA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Luz said the business's staff was nice and they were quick.
This review was collected via phone interview by Customer Research Inc.

SA
SAYED A.
Irvine, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Best service in Town
I WAS REFERRED BY TRIPLE AAA. OWNER TIM WAS VERY NICE AND HELPFULL. ALSO CHARGES WERE VERY REASOABLE. HE INSPECTED THE CAR AND GAVE HIS HONEST OPINION. I WILL RECMOND CAR TECH AUTO SERVICE TO EVERY ONE.

EA
Ed A.
Irvine, CA
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Ed said the business did a good job and had his vehicle ready on time.
This review was collected via phone interview by Customer Research Inc.

HL
Hyun L.
Irvine, CA
Honda S2000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Hyun said the staff was professional.
This review was collected via phone interview by Customer Research Inc.

HM
HAMELMAL M.
Irvine, CA
Mercedes-Benz GLE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Car inspection
There customer service and the job is excellent.
Very clean place...

HG
Hanna G.
Irvine, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Hanna said she did not know anything about her vehicle and the staff explained it to her. Now, her vehicle is running fine.
This review was collected via phone interview by Customer Research Inc.

LM
LAURA M.
Irvine, CA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Excellent customer service
Couldn’t be happier to have found such an amazing and trustworthy place to take our cars. Impeccable customer service, fast service, and reasonable prices. Definitely worth the drive!

TH
TAYLOR H.
Santa Barbara, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Customer Service Way Above The Norm
I can't speak more highly of Tim and his staff at Car Tech Auto Service.

I live 2.5 hours away from Car Tech Auto, but purchased a work truck in the Orange County area. An hour after the purchase, the truck died. getting it towed was an arduous process, but in the end I dropped it off at 2 am, at Car Tech Auto, per AAA's recommendation.

When I returned the next day I was greeted by the owner, Tim. From the start he listened to me. He actually LISTENED. He listened to my dire situation, of being stranded with a broken down vehicle, 2.5 hours from home, and immediately began to help. Car Tech Auto is not set up to work on large diesel commercial trucks, but Tim allowed me to keep the truck at his shop while I worked to get the truck up and running again.

Tim truly cares about his customers. He is fair, and has very knowledgeable staff. I wish I lived closer, because I would be a customer for life.

BF
BILL F.
Irvine, CA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
SMOG check
I took my 2010 Toyota Sequoia in for a SMOG check. Making an appointment online was a breeze. When I arrived, I was greeted outside the office by a Cartech employee, who welcomed me by name. I was very impressed. The work was performed in about 20 minutes, with all DMV paperwork electronically transferred for me. I could not have been more pleased with the overall experience.

ER
ED R.
Riverside, CA
Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Great customer service and professionalism
Great customer service and professionalism

AG
AJ G.
Irvine, CA
BMW X4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Emissions test.
Fast. Super polite. A job well done.

LB
LLOYD B.
Irvine, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great Service
I came in and was treated great the entire time. Tim was very friendly and i will definitely be back.

Verified Customer
Irvine, CA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Smog check on my 2006 Jeep Liberty
Cheerful and efficient service; prompt to greet me; pleasant, clean and bright store and waiting area; close to my home!

JP
Jill P.
Irvine, CA
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Jill said this is a very efficient business. The staff are all nice and she recommends them.
This review was collected via phone interview by Customer Research Inc.