Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

267 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AP
ARMANDO P.
Ford Focus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

CL
CHRIS L.
Parker, CO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017
A unfortunate pattern that seems to recurring...
I took my truck in for a standard oil change. A heater part that was replaced last year and was under warranty needed replacing again. During another oil change visit my heater stopped working. Additionally I now have a rattling in my engine they claim is due to the tensioner; my truck is older but I am very meticulous in maintaining my vehicle and this sound was not there when I dropped it off. . Since this was the end of the day and drivable, the front desk said they would talk to the owner and get back to me. So far no phone call a day later and I expect a discussion I won't like about how to deal w this. In fine w work to maintain but I can't deal w a pattern of leaving my vehicle for standard work and having this happen. I've been working w them for nearly four years but that relationship may soon come to am end. I know Sam at the front desk is leaving and because I trusted him completely and the front desk has already dropped the ball it might be time to move on.

VD
Van D.
Garden Grove, CA
Honda Odyssey
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Van said he took his vehicle to this business for them to put Freon in it. They charged him $105, and they did not do anything. They tried to put Freon in, and the compressor would not kick in. They told him the compressor needs to be replaced. He stated they needed to vacuum it out, but the technician could not do it due to lack of experience. The technician did a poor job. He was supposed to check for leaks, but he could not get to it.
This review was collected via phone interview by Customer Research Inc.

JS
Jefferey S.
Mission Viejo, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Jefferey said they're good people
This review was collected via phone interview by Customer Research Inc.

MZ
Maggie Z.
Irvine, CA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Maggie said everything was fine at this business. She recommends them.
This review was collected via phone interview by Customer Research Inc.

KK
KRISTIN K.
Irvine, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Fast and reliable service
I always get consistently great service when I bring my car here. Tim is very friendly and getting an appointment is easy. Customer service is exceptional!

KA
KEVIN A.
Irvine, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Always great service.
Quality service, reasonable price. I have used Cartech on three occasions and will continue when I need vehicle service.

OR
Omar R.
Lake Forest, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Omar said the business was very attentive and helpful.
This review was collected via phone interview by Customer Research Inc.

AV
Adrienne V.
Irvine, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Adrienne said it was really good service. They were quick and followed up with her. They continued to call back and check in with her so she didn't have to call them regarding her vehicle.
This review was collected via phone interview by Customer Research Inc.

FA
Fernando A.
Santa Ana, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Fernando said the employees were helpful. They worked around his schedule for service.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Irvine, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
John said the staff at this business are fairly honest.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Irvine, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Carol said the service was impeccable. This business helps her anytime she needs it. She has been dealing with this business a long time. She thanks them for the great years of service.
This review was collected via phone interview by Customer Research Inc.

LD
LINDA D.
Irvine, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Short, sweet, and to the point
Didn't try to sell me anything.

EP
Edzel P.
Mission Viejo, CA
Lexus IS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Edzel said the business had good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fairfield, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
great customer service
they fixed the problem I had with A/C quickly and accurately. the staff members were respectful and nice.

JS
Joe S.
Mission Viejo, CA
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Joe said this business was more pricey than he expected.
This review was collected via phone interview by Customer Research Inc.

KT
Karthik T.
Irvine, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Karthik said the staff at this business were courteous and prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

RB
Renate B.
Irvine, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Renate said they were very polite and seem to know what they are doing. She was pleased with how quickly they serviced her vehicle.
This review was collected via phone interview by Customer Research Inc.

IS
Ismail S.
Irvine, CA
Mercedes-Benz CLK-Class
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Ismail said he sent this business a message on Facebook and they didn't reply, so it was poor customer service.
This review was collected via phone interview by Customer Research Inc.

RS
RHONALD S.
Irvine, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Excellent experience.
Very professional. Excellent work. True to their word.

Displaying Review 1 - 20 of 267 in total