Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

366 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 3 days ago

Reviews


TB
Tracey B.
Horseheads, NY
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2018 Category: Service
Tracy said they failed her vehicle inspection, she took the vehicle to another facility and found out there was nothing wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 08/08/2018

Tracey, it was nice meeting you the other day. I'm glad we had time to fit you in as new customer without an appointment that afternoon. Regarding your NY vehicle inspection, I hope you understand that we have no control over passing or failing a vehicle that has the "Check Engine" light illuminated on the dash. The NY State inspection computer that we hook to your car automatically fails the car under this circumstance and leaves us with no option until that problem is corrected. Perhaps we failed in our attempt to explain this clearly while you were here, and I hope this clears things up. Best Regards, Mike.


CB
CHRIS B.
Ithaca, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2017
Knows how to recapture customers!
After my experience with missing service items Mike reached out to me and offered a solution. I brought my vehicle back and all was taken care of quickly and accurately. They've recaptured our business and built loyalty through great customer service and excellent work. Thanks Pattersons!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2017
Losing its edge?
Second time we have taken vehicle for service and they did not complete all services on the work order. Considering switching to a more reliable garage.
Manager from Patterson's Service Station responded on 08/30/2017

Chris, we are sorry that you had a less than satisfactory experience. Upon review, you are totally correct and we dropped the ball. Thank you for giving us a second chance this week to meet and hopefully exceed your expectations! Thank you for your continued loyalty.


JK
JOSEPH K.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2017
Not happy
I took my car in for a/c repairs: did not cool the air, and made funny noises. Patterson's could not find a freon leak, but they refilled my freon and added a dye to help find the leak. A/c now worked, but still made funny noises like before the work was done. I brought car back to Patterson's a couple days later. They still could not find leak or explain noises. After a few more days, it stopped blowing cold air and noises remained. Took car to a different mechanic, and they found several leaks, repaired the leaks and refilled the freon.
Manager from Patterson's Service Station responded on 07/26/2017

Joseph, so sorry we were not able to see the leaks. Often it takes a week or more for the leak check dye to be visible. I wish we could have had the opportunity to check again. We strive very hard to provide excellent service and value to every customer. We would welcome the opportunity to work with you again.


EG
Emily G.
Ithaca, NY
Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
Emily said she felt like she was over charged and now she's experiencing a weird noise that wasn't there when she brought the vehicle in.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 07/07/2018

Thank you for recommending us. 


AW
Aaron W.
Ithaca, NY
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2018 Category: Service
Spoke with Emily. She said that the service was fine, but the technicians did not explain the repairs to her before work began and the final bill was very expensive.
This review was collected via phone interview by Customer Research Inc.

AA
Aziz A.
Ithaca, NY
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/01/2018 Category: Service
Aziz said he did not have a good experience with the business. He said he went to the business for an inspection and he was told he needed new wiper blades. He said when he got them, they flew off when he was driving. He said he did not go back to the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/02/2018

Aziz, we are so sorry that you had this bad experience. When you called us from several hundred miles away from the shop and told us that the wiper had fallen off, we wished that we could make it right immediately. I hope that you will stop in at the shop so we can refund you for the wiper as we discussed that day. Please give us the chance to make this right. Best Regards, Patterson's.


HJ
Hui J.
Ithaca, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2018 Category: Service
Hui said, she had an appointment at 10 am. When she got to the business, they told her she would have to wait a for a few hours, the business was busy so she could not get her vehicle back the same day. Hui added, the man at the front desk was very ice and helpful and the service and price were bit good, she was just disappointed that her appointment could not be kept.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for using our shop.


YS
Yao S.
Ithaca, NY
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Yao said the employees were very friendly. They were helpful. They provided good service. They were unable to solve her vehicles issue.
This review was collected via phone interview by Customer Research Inc.

RL
Ryan L.
Ithaca, NY
INFINITI G37 Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Ryan said the service was quick and the staff was attentive and informative.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 12/11/2018

Thank you for recommending us to others. We are glad that we could help you out. We look forward to seeing you again.


ML
MARK L.
Trumansburg, NY
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018
Thorough and efficient.
We needed to have our snow tires put on. They did it in a reasonable amount of time and they found something wrong with our left rear brake. Thank heaven!
Manager from Patterson's Service Station responded on 12/11/2018

Thank you for bringing your vehicle to our shop. We appreciate your business. Thanks too for recommending us to others.


WL
Wallis L.
Ithaca, NY
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Service
Wallis said he would recommend this business's good service.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 10/24/2018

Thanks for recommending us to others. Thanks for such kinds words.


EF
Ethan F.
Ithaca, NY
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Ethan said he just needed a bulb replaced and he was charged $30.00. He thought in was expensive. He thought the location was great as well as the service
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 10/24/2018

Thank you for bringing your vehicle to our shop. We appreciate your business. Thanks too for recommending us to others. 


Verified Customer
Ithaca, NY
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018
Swapped tires for the impending snow season.
Quick and timely service is a plus!
Manager from Patterson's Service Station responded on 10/22/2018

Thank you for business. We truly appreciate you.


MK
Michael K.
Ithaca, NY
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Michael said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 06/18/2018

Thank you for recommending our business to others. We appreciate your business.


SH
Sandy H.
Ithaca, NY
Nissan Rogue Select
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Sandy said the staff did a good job and they were very nice, but her vehicle wasn't ready when she expected.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you for taking time to write a review. We appreciate the fact that you would recommend us to others. Thanks too for coming to our shop.

Manager from Patterson's Service Station responded on 05/16/2018

From the service desk: Sandy, thank you for coming to Patterson's! Thank you for being so patient with us at the end of a challenging day. We are sorry that we didn't finish up right on schedule. Our goal is to meet our customers expectations and it disappoints us when we fall short. Hope to see you again and have a chance to demonstrate our commitment to excellence.


ML
MARK L.
Trumansburg, NY
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018
Snow tires removed
We have enjoyed the association with Patterson's Service and continue to be pleased with the friendliness of all the staff.
Manager from Patterson's Service Station responded on 05/15/2018

Thank you so much for the continuous relationship with our shop. 


KY
Kevin Y.
Ithaca, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Kevin said he's satisfied with the service and didn't have any major problems with the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 02/21/2018

Thank you for your review and recommnending us to others.


DM
Dylan M.
Ithaca, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Dylan said Mike had a calm demeanor. He said he would not recommend this business, but chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

MH
Megan H.
Ithaca, NY
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Megan said she was frustrated about bringing her vehicle in twice.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 12/11/2017

Megan, thank you for being our customer! We too were disappointed that you had to bring the car in a second time. Unfortunately, cars sometimes have electrical problems that are intermittent. We are glad that the problem was finally occurring when the car was at the shop the for a second visit. Thank you for being patient with us! 


CM
Claire M.
Ithaca, NY
Toyota Echo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Claire said this business provided good service. However, they were pricey.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 11/27/2017

We appreciate your business.