Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

366 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
84% Business Response
Latest Review 3 days ago

Reviews


TB
Tracey B.
Horseheads, NY
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2018 Category: Service
Tracy said they failed her vehicle inspection, she took the vehicle to another facility and found out there was nothing wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 08/08/2018

Tracey, it was nice meeting you the other day. I'm glad we had time to fit you in as new customer without an appointment that afternoon. Regarding your NY vehicle inspection, I hope you understand that we have no control over passing or failing a vehicle that has the "Check Engine" light illuminated on the dash. The NY State inspection computer that we hook to your car automatically fails the car under this circumstance and leaves us with no option until that problem is corrected. Perhaps we failed in our attempt to explain this clearly while you were here, and I hope this clears things up. Best Regards, Mike.


AA
Aziz A.
Ithaca, NY
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/01/2018 Category: Service
Aziz said he did not have a good experience with the business. He said he went to the business for an inspection and he was told he needed new wiper blades. He said when he got them, they flew off when he was driving. He said he did not go back to the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Patterson's Service Station responded on 05/02/2018

Aziz, we are so sorry that you had this bad experience. When you called us from several hundred miles away from the shop and told us that the wiper had fallen off, we wished that we could make it right immediately. I hope that you will stop in at the shop so we can refund you for the wiper as we discussed that day. Please give us the chance to make this right. Best Regards, Patterson's.


DM
Dylan M.
Ithaca, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Dylan said Mike had a calm demeanor. He said he would not recommend this business, but chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

CB
CHRIS B.
Ithaca, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2017
Knows how to recapture customers!
After my experience with missing service items Mike reached out to me and offered a solution. I brought my vehicle back and all was taken care of quickly and accurately. They've recaptured our business and built loyalty through great customer service and excellent work. Thanks Pattersons!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2017
Losing its edge?
Second time we have taken vehicle for service and they did not complete all services on the work order. Considering switching to a more reliable garage.
Manager from Patterson's Service Station responded on 08/30/2017

Chris, we are sorry that you had a less than satisfactory experience. Upon review, you are totally correct and we dropped the ball. Thank you for giving us a second chance this week to meet and hopefully exceed your expectations! Thank you for your continued loyalty.


MW
MELISSA W.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017
Noisy wiper blade replacement
Nice people and service, but they lubricated my doors which make them now close too easily on my children. Also they replaced a wiper blade with one that doesn't fit correctly -- it makes noise every time I use them. Drives me so crazy I'll need to replace it.
Manager from Patterson's Service Station responded on 09/01/2017

Melissa, thanks for stopping by to have us change this defective wiper out. I hope the other brand of wiper performs much better for you. We want our customers to be very satisfied with our service and the parts we choose. Thanks again for choosing Patterson's!


JK
JOSEPH K.
Ithaca, NY
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2017
Not happy
I took my car in for a/c repairs: did not cool the air, and made funny noises. Patterson's could not find a freon leak, but they refilled my freon and added a dye to help find the leak. A/c now worked, but still made funny noises like before the work was done. I brought car back to Patterson's a couple days later. They still could not find leak or explain noises. After a few more days, it stopped blowing cold air and noises remained. Took car to a different mechanic, and they found several leaks, repaired the leaks and refilled the freon.
Manager from Patterson's Service Station responded on 07/26/2017

Joseph, so sorry we were not able to see the leaks. Often it takes a week or more for the leak check dye to be visible. I wish we could have had the opportunity to check again. We strive very hard to provide excellent service and value to every customer. We would welcome the opportunity to work with you again.


TH
TOM H.
Groton, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017
Competent and honest
Patterson's is a terrific garage. They are thorough, competent, and very honest.
Manager from Patterson's Service Station responded on 07/04/2017

Thank you so much for all of your kind words. We appreciate your business.


SD
STUART D.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Good straightforward oil change
It was a good straightforward oil change, took about 45 minutes, first thing in the morning.

JR
John R.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
John said that the place was very good, they did him some favors and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

MV
Matthew V.
Ithaca, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Matthew said the business was attentive to his issues and they were also honest.
This review was collected via phone interview by Customer Research Inc.

DH
Dee H.
Brooktondale, NY
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Dee said they always know who she is when she brings in her vehicle and they are very nice.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Ithaca, NY
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Spoke with Tom. He said they do good work and he has used them for years.
This review was collected via phone interview by Customer Research Inc.

AP
ADAM P.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Patteron's is always reliable and honest
We have been relying on Patterson's to take care of our vehicles for over 30 years. They have never disappointed us. The workmanship is always top quality and they will always take the time to explain our options.

AP
Alexander P.
Ithaca, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Alexander said they explained in detail the issues and were respectful when they listened to him.
This review was collected via phone interview by Customer Research Inc.

YS
Yao S.
Ithaca, NY
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Yao said the employees were very friendly. They were helpful. They provided good service. They were unable to solve her vehicles issue.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ithaca, NY
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Girlfriends Car
They brought to my attention that my girlfriend's brakes were dangerously worn. They never pressure you to use their service, but are honest and do great work. They were able to quickly get the car in to replace the brakes at a time that worked for us. They're a great group of down to earth guys

SC
SALLY C.
Breesport, NY
Buick Envision
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great service.
I give them an A+ for customer service, friendliness and a job well done n

PT
PAULA T.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Great service at Pattersons
I had a great experience at Pattersons. Took off the snow tires. All set for summer.
Thanks, guys.

DC
DEBORAH C.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Inspection
I am glad I take my car to your shop

Verified Customer
Ithaca, NY
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019
Just good people
Exceedingly kind and helpful people who cared about me and my car.