Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

527 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


Verified Customer
Florence, KY
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2018
Not made aware
We yook in our vehicle for a simple fix. Auyomasters did not call to inform us that they were going to have to do additional work on our vehicle. We were only informed afterwards when we went to pick it up. We would have had our vehicle taken somewhere else. Something that should have only cost $100, service time included, ended up costing over $200. We will not be back.

KB
Kody B.
Independence, KY
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2018
No performance knowledge
I had them install a wastegate actuator on my car. The adjustment nuts were not set and one nut was not even installed. They are probably good with standard maintenance but i wouldn't recomend getting any type of performance work to be done here.

HR
Heather R.
Independence, KY
GMC Acadia
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2017 Category: Service
Heather said she took 2 of her vehicles to this business for their $25 oil change special. When she went to pick up her first vehicle she noticed that the mechanic that was working on her vehicle pinched the hose to her windshield wiper and it went into her air filter. If she didn't know about vehicles she would have thought there was something wrong with her vehicle and she would have taken it to the manufacturer where she would have had to pay another bill. When she was explaining the issue to the person at the front desk he acted like she was trying to blame his facility for something they did not do. His body language, facial expression, and the way he went about it made her not want to deal with him. When she took her second vehicle in she asked if the mechanic that was going to work on her vehicle new how to drive a stick. The guy kind of laughed it off and made a mockery of her question. The way he went about it was unprofessional and he should not speak to his customers that way. She was upset because she was not aware that they can drive a stick and that is the whole reason why she asked. It was their responsibility to take care of her vehicle and to make sure nothing happened. The employee she spoke with left a bad taste in her mouth and she will not be doing business with them again. They should start treating their customers with a little bit more respect.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Erlanger, KY
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016 Category: Service
Bill said the employees made it right but messed up the first time.
This review was collected via phone interview by Customer Research Inc.

PC
Patricia C.
Florence, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Patricia said she was perfectly satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

SJ
SUSAN J.
Union, KY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
Very good
We always bring our vehicles here they do excellent work and they treat everyone great.

WJ
Watson J.
Williamstown, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Watson said that the place was awesome.
This review was collected via phone interview by Customer Research Inc.

PH
PAUL H.
Florence, KY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Always a good experience
I have been taking various cars to Auto Masters for about 7 years now. I have always been very happy with the work done. They have a well earned reputation for honesty and fair pricing. I highly recommend them.

HC
HARLEY C.
Dry Ridge, KY
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019
Great place
Always do an awesome job know matter how big or small the job. What a excellent group of guys to work with

SK
SHERRI K.
Union, KY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019
So dependable!
Sean at auto masters is always so friendly and helpful! They do great work and stand behind what they do! We appreciate having such dependable car repair!

HC
HARRY C.
Union, KY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019
Brake repair
Thank you so much for repairing my brakes. My car is safe again! I appreciate your knowledge and skill in the repair of my car. Cathy C.

BS
BILL S.
Walton, KY
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Good service, good work, very honest
Oil problem addressed., another has popped up

TW
Tony W.
Independence, KY
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Tony said that the service was okay and everything is fine.
This review was collected via phone interview by Customer Research Inc.

DD
Dallas D.
Union, KY
Saturn VUE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Dallas said that the business did an excellent job for him and he would go back. He stated that the staff was prompt and did a nice job.
This review was collected via phone interview by Customer Research Inc.

DR
Debbie R.
Florence, KY
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Debbie said that the service was begun on time, finished quickly and the results were satisfactory.
This review was collected via phone interview by Customer Research Inc.

BM
BRAD M.
Union, KY
Kia Borrego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Fantastic!
Always fast service, always reliable.

KC
KELLY C.
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Shawn, abe, jessie
They do great work

JL
JAMES L.
Walton, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019
Oil change.
I could drop truck off like I prefer. They got me in at my appointment time, and completed the job swiftly and efficiently.

RR
ROBERT R.
Burlington, KY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019
Oil Change
Every time we take our vehicles to Auto Masters, they make you feel at ease and very comfortable. You know up front what to expect and no surprises. All of the staff are very friendly and professional.

DH
DONNA H.
Florence, KY
Volvo 850
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019
fast and done right
The service is always great and the man behind the counter, Sean, is always friendly.