Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

221 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


DB
danny b.
Richmond, VA
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2019
you tried to fix tire woke up this morning tire was flat for the third time very disappointed
very sloppy work will not be back ever my wife could have had an accident
Joey from Forest Hill Garage responded on 08/13/2019

Danny,
Sorry you had an issue with the tire plug. Thanks for having her bring it back by so we could correct the issue. Please keep in mind that work is warrantied and to call the shop first in the future to give us the oportunity to address an issue.


AM
AUTUMN M.
Richmond, VA
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2017
Long time customer but
Great service to my car as usual and i love the new changes and upgrades the shop now has but the receptionist girl Danielle is horrible. Nasty attitude, got very smart with me on the phone and is just an overall bad look for the company. Get rid of her. Customer service is everything and she needs a few lessons on it.

CS
Carol S.
Virginia
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2017 Category: Service
Carol said she was very satisfied about the scheduled appointment. The price for the oil change was twice as much than the amount she was paying before. She would not recommend them because of the cost.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019
Consistently Good
I like these guys. Straightforward shop. I've never felt hustled or disregarded. Pricing is always fair and honest. The only reason I'm not awarding FIVE stars is they are still somewhat limited in services offered. For example, muffler work referred out for lack of onsite welding, some more sophisticated digital work may be limited. In short, room to grow. I'd rather be giving them all my business.

Verified Customer
Richmond, VA
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018
Good service.
Another good job. Thanks.

Verified Customer
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018
Great garage
These guys have been honest, fair, and accommodating. Only lose a star because I found chewing tobacco in my car after picking it up.

SO
Susan O.
Richmond, VA
Subaru Outback (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Susan said the business did a great job. However, she said they forgot to put on new windshield wipers but she was not charged for them.
This review was collected via phone interview by Customer Research Inc.

DJ
Dylan J.
Virginia
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
Dylan said this business is nice and accommodating.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Richmond, VA
Lexus ES 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2017 Category: Service
Bill said things have been pretty great over the last 20 years. Their were a couple issues on his vehicle, so he bought a new vehicle. Any issues that have developed were taken care of. He would recommend this business without hesitation.
This review was collected via phone interview by Customer Research Inc.

RS
Roger S.
Virginia
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Roger said there were some problems with the payment but it all got situated and they did a good job. They are a good, local business.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Richmond, VA
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2017 Category: Service
Paul said that unfortunately his paint was scratched during the process of the repairs. The mechanic knows about it and it's going to be taken care of which is great. The staff members were really nice, friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

SR
Shirley R.
Virginia
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017 Category: Service
Shirley said this business was pretty good but her vehicle is still having issues with the sensor.
This review was collected via phone interview by Customer Research Inc.

JH
Jon H.
Virginia
Chevrolet Colorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Jon said the business did a good job, but the service was very minimal.
This review was collected via phone interview by Customer Research Inc.

BA
Bill A.
Richmond, VA
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
dependable
dependable

Verified Customer
Richmond, VA
Subaru Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Got my car back on the road quickly.
Thank you for getting my car back on the road in a jiffy. Always trusted mechanics. I had my car towed there after a blow out on the parkway and they diagnosed and got me back on the road quicly.

AD
arisha d.
Richmond, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
They did it again...
It is so comforting to go somewhere and be able to trust your mechanic and for them to explain what is going on and prices are reasonable.

JK
JEROME K.
Richmond, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Review on how our recent visit was when we took our Altima for inspection and service.
We have been going to Forest Hill Garage for over 40 years. Their service is excellent and we are happy with how we are always treated.

SN
SARA N.
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Love love love these guys!
It’s hard to find a garage you trust. These guys take great care of us. And always have. They do it right the first time, and if there’s any questions, they address them honestly and quickly. If there is a problem, it’s fixed immediately and without hassle. The prices are fair, and easier to pay when you trust that they’re doing what is needed, when it’s needed, and nobody is jerking you around to make an extra buck. Won’t take my cars anywhere else.

Verified Customer
Richmond, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Great Guys Great Service
These guys are awesome honest and helpful.

CW
CHARLEY W.
Richmond, VA
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Appointment to suit me, took on time, work done well, price reasonable.
Appointment to suit me, took on time, work done well, price reasonable.
What else is there to say.
Complete satisfaction.
Thanks,
Charley

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