Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

221 Reviews

99% Would Recommend
Latest Review 17 days ago

Reviews


DB
danny b.
Richmond, VA
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2019
you tried to fix tire woke up this morning tire was flat for the third time very disappointed
very sloppy work will not be back ever my wife could have had an accident
Joey from Forest Hill Garage responded on 08/13/2019

Danny,
Sorry you had an issue with the tire plug. Thanks for having her bring it back by so we could correct the issue. Please keep in mind that work is warrantied and to call the shop first in the future to give us the oportunity to address an issue.


AM
AUTUMN M.
Richmond, VA
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2017
Long time customer but
Great service to my car as usual and i love the new changes and upgrades the shop now has but the receptionist girl Danielle is horrible. Nasty attitude, got very smart with me on the phone and is just an overall bad look for the company. Get rid of her. Customer service is everything and she needs a few lessons on it.

CS
Carol S.
Virginia
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2017 Category: Service
Carol said she was very satisfied about the scheduled appointment. The price for the oil change was twice as much than the amount she was paying before. She would not recommend them because of the cost.
This review was collected via phone interview by Customer Research Inc.

BA
Bill A.
Richmond, VA
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
dependable
dependable

Verified Customer
Richmond, VA
Subaru Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Got my car back on the road quickly.
Thank you for getting my car back on the road in a jiffy. Always trusted mechanics. I had my car towed there after a blow out on the parkway and they diagnosed and got me back on the road quicly.

AD
arisha d.
Richmond, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
They did it again...
It is so comforting to go somewhere and be able to trust your mechanic and for them to explain what is going on and prices are reasonable.

JK
JEROME K.
Richmond, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Review on how our recent visit was when we took our Altima for inspection and service.
We have been going to Forest Hill Garage for over 40 years. Their service is excellent and we are happy with how we are always treated.

SN
SARA N.
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Love love love these guys!
It’s hard to find a garage you trust. These guys take great care of us. And always have. They do it right the first time, and if there’s any questions, they address them honestly and quickly. If there is a problem, it’s fixed immediately and without hassle. The prices are fair, and easier to pay when you trust that they’re doing what is needed, when it’s needed, and nobody is jerking you around to make an extra buck. Won’t take my cars anywhere else.

Verified Customer
Richmond, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Great Guys Great Service
These guys are awesome honest and helpful.

CW
CHARLEY W.
Richmond, VA
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Appointment to suit me, took on time, work done well, price reasonable.
Appointment to suit me, took on time, work done well, price reasonable.
What else is there to say.
Complete satisfaction.
Thanks,
Charley

DW
DOUG W.
Richmond, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Always friendly and very reliable!
Thanks again for taking care of my car! We can always count on a job well done!

TG
THOMAS G.
Richmond, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Brake job
Priced brake job out to other sources and found Forest Hill Garage had the best price. They also used American made Ford parts. Been using Forest Hill for 5 years and have never had a problem.

HR
HOLLY R.
Richmond, VA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Expertise, attention to detail and GREAT attitude and sense of humor.
This place makes ,,service with a smile" look and feel like chopped liver...These guys go out of there way to make you feel like you've just sat down to a family dinner, or maybe for a drink at your favorite watering hole.:) Never before have I felt more at home at a garage, equal parts comfortable, entertained and completely wowed by their competency...thanks Joey, Chris and Co.

ps. you all make it hard to downsize number of vehicles in my life...haha! So, keep doing what you do and smiling while you do it!

Verified Customer
Chesterfield, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Wonderful service
Timely repair. Friendly service. I trust their analysis of what my vehicle needs as they have kept it going for 21 years. Minimal repairs needed mostly routine maintenance.
I’m thankful I can count on them.

AT
abraham t.
Midlothian, VA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
They’re courteous, knowledgeable, and quick
I called them before I went. The person who answered was courteous. I was greeted at the front desk as soon as I entered and was informed I was going to be next. The wait was minimal compared to other places.

DW
DOUG W.
Richmond, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Reliable, courteous and efficient
Can count on them to find the issue and fix your car so it’s back in your hands in no time flat

DS
DOUG S.
Richmond, VA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Because they do good work, and they are good to their customers.
Yes I am very satisfied with the services that Forest Hill Garage has provided me with.
Thank you guys for all your hard work.

AM
allison m.
Richmond, VA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Honest Shop, Quality Service
I always feel comfortable when taking my car to Forest Hill Garage for service. It sucks, but as a female most people assume I know nothing about cars. Whether or not that is true, I feel I am given the same courtesy and respect as other (female and non-female) guests, based on my observations. This is something I consider when looking for reputable companies, no matter the industry, no matter how well the job is done, what customer service really comes down to is how it is handled. Every time I have had my car serviced here I have felt completely relaxed. I trust the expertise of the employees of the shop and know they are not simply there to nickel and dime me. We have coordinated at the time of each service, to determine what is "necessary" and/or ADVISE me on prioritization of services. It is always a conversation, not a "you need this so we went ahead and did it, now pay us" kind of deal. Another nice touch about this shop is that they work closely with the Advanced Auto Parts across the street for less common parts. I requested for my cabin air filter to be replaced, although it was not a requirement of the inspection (which was my scheduled service) and someone literally walked it over and installed it within minutes. I am so pleased. Also worth noting, I had requested several days in advance if it could be done during my lunch break which they assured me would work, when I arrived it was a little busy but they followed through on their assurance and got me in out within an hour. It was incredible. Thank you!!
Joey from Forest Hill Garage responded on 05/06/2019

Thank you for the review Allison, it's always a pleasure to help!


Verified Customer
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019
Perfect
I made an appointment online one day before my visit and my car went into the bay right on time. Perfect transaction.
Joey from Forest Hill Garage responded on 05/06/2019

Thanks for the review. Hope to see you soon for any of your car care needs!


AD
arisha d.
Richmond, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
Awesome staff
This is my second visit to this garage and both experiences we're pretty great. The service was great, they involved me in anything else going on with my car so that I am aware, the cost was reasonable.
Joey from Forest Hill Garage responded on 05/06/2019

Glad to be of help Arisha! Let us know if you need anything.


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