Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

266 Reviews

98% Would Recommend
Latest Review 15 days ago

Reviews


JN
James N.
Waco, TX
Ford Econoline Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018
Reeled like bate and switch
My 1999 Ford E 250 van was running rough. The code on the trouble light said there was an issue with cylinder #2. The quoted me $55 to trouble shoot the problem. Then they came back and said it would be another $100 to find the problem. They measured voltages and ohmed wires all to find that the fuel injector needed to be replaced. Bottom line it was over $450 to fix the problem. Wow really just be aware that it cost lots to do simple things.

SE
Somebody E.
Waco, TX
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2018
Not sure what the hype is about.
They are okay, but I didn't have the greatest experience. The job they ended up doing was fine I guess. It was a little pricey after checking around with other shops about the work done. And it was a little weird going there for a first time. They were too busy the first day I brought it in, so I came back the next day. I left it, and they didn't have a lot in front of me that day, but it still seemed like they took their time getting to it to diagnose and repair. Then they didn't even get to it that day but instead the end of the day after that. And they didn't even get to the repairs until near the end of the third day there, finishing mid day 4 of it being there.

It seems that a lot of service type businesses take their vans and trucks there, so maybe those guys just always have precedence over regular people off the street. They were fine as far as work done, but I probably wont go back there. Why go back if takes them almost a work week for what is maybe a 5-6 hour job. I have no idea why they get such high ratings, and people rave about them.

EG
Erika G.
Waco, TX
Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2017 Category: Service
Erika said the staff did not repair the issue correctly the first time. She had to return three times for the same issue.
This review was collected via phone interview by Customer Research Inc.
Andrew C. from Cunningham Brothers responded on 12/07/2017

At Cunningham Brothers we strive to be thorough on every job. Occasionally we fall short. This customer had to bring her car back for a minor issue after having a timing belt replaced. We took care of her car immediately. She brought it back again later for issues not related to the timing belt job. Even though it was not related to our work, we took care of it at no charge.
                Andrew Cunningham
                               Owner


NM
Nicholas M.
Waco, TX
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2017 Category: Service
Nicolas said he went in recently with a shaky steering wheel on his vehicle and was told needed a brand new tie rod. The tie rod would had cost him $600. He went to another business and it was not the tie rod that was the problem. He had brakes done before but they were gone out by a year.
This review was collected via phone interview by Customer Research Inc.

BH
Benjamin H.
Waco, TX
Lexus LX 450 Luxury Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Benjamin said this is an excellent business. He is always treated well and honestly.
This review was collected via phone interview by Customer Research Inc.

AA
Aaron A.
Waco, TX
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Aaron said they did what he wanted them to do.
This review was collected via phone interview by Customer Research Inc.

JF
Jarred F.
Bellmead, TX
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Jarred said the service the business provided was quick, economical and helpful.
This review was collected via phone interview by Customer Research Inc.

RL
Ruben L.
Waco, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Ruben said he would recommend this business for service to anyone.
This review was collected via phone interview by Customer Research Inc.

KH
Kay H.
Waco, TX
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Service was fast and they were very helpful.
I was very satisfied with the service they provided. My fuel line was leaking and they searched until they found the right one for my truck. It took a few days for it to come in but as soon as they got it they fixed my truck and called me the same day. It has been running great every since.

Verified Customer
Waco, TX
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
Very Pleased
The folks at Cunningham Brothers were incredibly easy-going, knowledgeable, quick, and responsive. I found them from their positive reviews online, and my experience was everything I anticipated from what everyone else said. I will definitely be returning for future service for our vehicles.

TK
Tyler K.
China Spring, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Tyler said the staff was polite and respectful. They didn't try to beat around the bush and told him when they could take care of the vehicle. They were accommodating. The business did a great job.
This review was collected via phone interview by Customer Research Inc.

EE
Edwin E.
Waco, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Edwin said the staff are courteous and prompt. The business has quick service.
This review was collected via phone interview by Customer Research Inc.

TF
Tyler F.
Waco, TX
Audi S4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Tyler said he was satisfied with everything. The employees were patient, genuine people and he appreciated their honesty.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Great service!
Great service...the total of the bill was lower than the estimate!

Verified Customer
Waco, TX
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Knowledgeable staff, Honest repairs, honest prices.
I found myself at Cunningham Brothers, after a bad experience, and wrong diagnosis by another repair shop. These guys diagnosed my vehicle at no charge, found the real problem, gave me an estimate (saved me 500.00 I would have paid at the other repair shop) and a repair time quote. Not only did they stay on budget, but also stayed on the time quote as well, Wich was important to me, due to working 13 hours a day. I won't take my vehicles anywhere else. Awesome guys.

JP
Jim P.
Waco, TX
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Jim said the service was good. He said they do a good job and have a good reputation.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Waco, TX
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019
You fixed a fuel problem would you charge me for the diagnosis I thought if you fix the problem you don’t get charge of the diagnosis but you didn’t fix the headlight but the windshield wipers
You fix the fuel problem thanks but you forget to do the headlights in the windshield wipers and you charge me for the diagnosis I thought if you fix the problem you don’t get charge for the diagnosis on time charge for diagnose if you don’t fix the problem I was charged $52 for the diagnosis place to fix the problem on the fuel issue

RM
Royce M.
Waco, TX
Lincoln Mark LT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Royce said he got along pretty good with the owner, and everything was pretty well done. They did a good job.
This review was collected via phone interview by Customer Research Inc.

TJ
Tyler J.
Texas
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Tyler said the gentleman at the front desk was very personable. They had a great conversation. The inspection was done in 15 minutes.
This review was collected via phone interview by Customer Research Inc.

JF
Jeff F.
Texas
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Jeff said the employees were thorough. They were very nice. They provided service in good time. They completed service quickly.
This review was collected via phone interview by Customer Research Inc.

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