Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

196 Reviews

94% Would Recommend
Latest Review 7 days ago

Reviews


JH
james H.
Evans, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2018
missed dianostics, and would not write down what the problem was on paper after charging 100 dollars to find problem .
after paying a 100 dollars unexpected to find the problem with car . It had nothing to do with what I was told that was wrong with the car after getting another shop to look at it.

PM
Pennie M.
Evans, GA
BMW 6 Series
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2017 Category: Service
Pennie said it took 30 minutes for the staff to get her information into the system. She was also displeased with the fact that they charged her almost $30 just to put nitrogen in 3 of her tires.
This review was collected via phone interview by Customer Research Inc.

LE
Larry E.
Grovetown, GA
Nissan Maxima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2017 Category: Service
Larry said they destroyed his engine, and they still have the $2600 he paid them.
This review was collected via phone interview by Customer Research Inc.

LC
Lori C.
Augusta, GA
Toyota Prius v
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2017 Category: Service
Lori said she has put in a complaint to the Better Business Bureau. She went in for an oil change and the business put in a scented filter into her vehicle without her permission. She has family who has allergies, so when she called the business to ask what that smell was the person she spoke with got really defensive and rude with her. They told her that no one else complained. She returned to have them put in a non scented filter, and she was charged a small fee for an air spray inside the vehicle, which she also did not agree to. She stated she feels they had bad customer service.
This review was collected via phone interview by Customer Research Inc.

PL
PAUL L.
Augusta, GA
Dodge Challenger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2017
Mid-informed
I sent my adult child to the break center to have the breaks checked and assume it was a courtesy inspection and she was charged $45 to say that her breaks were fine

JM
Joseph M.
Evans, GA
Nissan Sentra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2018 Category: Service
Spoke with Debra. She said when this business was finished with her vehicle it was pulling to the left really bad. She took it back and they told her it would just work itself out. Her vehicle is still pulling and she would not recommend them based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Evans, GA
Chevrolet Silverado 1500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Chris said the facility flushed out the radiator. They replaced the cap on the plastic container and charged him $26 for it. He did not get an explanation for why the original cap was replaced. He's a repeat customer, all was fine other than this, but he is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Evans, GA
Ford Ranger
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/11/2017 Category: Service
Spoke with John's wife. She said the brakes weren't fixed when they drove away so she had to go back. The brakes work now.
This review was collected via phone interview by Customer Research Inc.

JZ
James Z.
Lincolnton, GA
Honda Odyssey
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/09/2017 Category: Service
Spoke with Judy. She said she is not confident in the business anymore even though she used to be. She asked them to check the brakes because they were making a noise and they said they were fine. She purchased 2 tires from them and her vehicle was still under warranty. She asked them to check the alignment and she does not believe that they did. When she took it to another place they said it was terribly out of alignment. She does not plan to take her vehicle to them again.
This review was collected via phone interview by Customer Research Inc.

SQ
SONNY Q.
Martinez, GA
Honda Accord Wgn
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/04/2017
Not happy with the service
It took 3 days to repair my car. That is much more than it should have taken for the amount of work done. Plus the fact the battery went dead while there - because the brake pedal switch was broken and drained they battery. I had no trouble with the brake lights prior to bringing it in for service. I was lucky enough to have noted the lights on when I got home.

MB
Maria B.
Grovetown, GA
Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2018 Category: Service
Maria said her experience with this business was average but she would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Augusta, GA
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2018 Category: Service
Andrew said the service was average.
This review was collected via phone interview by Customer Research Inc.

IP
Irvon P.
Augusta, GA
Kia Sedona
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Irvon said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.

CD
CHRIS D.
Evans, GA
Hyundai Accent
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2017
Be honest about how long something will take to get finished
Great service when car dropped off, unfortunately we had to keep calling to check on it. We wish we were told first hand how busy you were rather than it will be ready in an hour which turned into a day, then turned into another day. We had been there in the past and we very pleased.

NH
NEAL H.
Martinez, GA
Nissan Murano
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2017
Brakes
When I had the oil changed about a month ago ( I believe the week of July 4th) the tech said the rear brakes had only about 5% of the pad left. I did not have time to address the brake issue at that time. I did however, ask the gentleman managing the office how much it would cost to replace the back brakes. He said around $180-$190 and then said less than $200.
I took it back last week and left it over night so you would have it all the next day.
When I went to pick it up, the cost was $272 which really surprised me. I did not question him since all the work had been completed.
Lesson learned....If, I ever return for more work on my vehicles, I'll be sure to get a firm written price. If something is discovered that was not expect once the tech starts the work I'll ask that you call me before proceeding.
This was the first disappointing experience I have had with your company and I have had all my brake work and most all of my oil changes done there since Vince opened on Wash. Rd. I would recommend your company to a friend but, I would warn them to make sure they get written brake work prices.

RR
RONALD R.
Evans, GA
Chevrolet Colorado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2017
Truck repairs
Spent $1069.00 for repairs and our truck was still not driveable.
BECKY G., President from Buffalo Brakes responded on 06/24/2017

We all strive to treat every car like our own, sometimes car repair is difficult. Even with our years of experience we learn new things continuously. 
Thank you for continuing to trust us with your repairs.

Becky Griffith

CN
Chris N.
Evans, GA
GMC Acadia
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2017 Category: Service
Chris said it was way over priced. He probably wouldn't recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
DAVID M.
Evans, GA
Dodge Charger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2017
Sigh
My front end still making a grinding noise when I turn.

RT
Rick T.
Evans, GA
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Rick said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Darryl S.
Evans, GA
INFINITI G35 Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Darryl said he recommends the business.
This review was collected via phone interview by Customer Research Inc.