Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

697 Reviews

100% Would Recommend
Latest Review 9 days ago

Reviews


MR
MARGARET R.
Burlingame, CA
Chevrolet Forward Control
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/02/2018
no service with a smile!
not a place i would recommend to any one.
Kieran M. from Murray's Truck and Auto Repair Inc. responded on 03/05/2018

THANK YOU FOR THE RESPONSE. WE WERE UP FRONT ABOUT THE MOTORHOME INSPECTION BEFORE THE VEHICLE ARRIVED, AND KNOWING IT SAT FOR AN EXTENDED PERIOD. WE PERFORMED A SAFETY INSPECTION AND PROVIDED A WRITTEN ESTIMATE FOR THE ITEMS WE FOUND, AND A LEGIBLE REPORT. THE ESTIMATE GREW IN EXPENSE AND APPROACHED THE VALUE OF THE VEHICLE DUE TO THE NATURE OF THE REPAIRS. WE THEN DISCUSSED ALTERNATIVES WITH YOU PRIOR TO DELIVERY OF THE VEHICLE. PLEASE LET US KNOW HOW WE CAN IMPROVE THIS PROCESS.


RJ
ROBERT J.
San Mateo, CA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2014
Always available to be of help.
I have been using Murray's for at least 10
years and have referred a few frinds who
were equally happy with the quality service and would recommend anyone.

RP
Rich P.
San Mateo, CA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
Rich said when he got his RV back he noticed one of the mats was moved and placed by the driver's seat. When he went to place it back where it belonged he noticed underneath it that there was grease all over the carpet. Karen was knowledgeable.
This review was collected via phone interview by Customer Research Inc.

NW
Nick W.
Oakland, CA
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/09/2018 Category: Service
Nick said he was not satisfied with the quality of the work he got at this business.
This review was collected via phone interview by Customer Research Inc.

MK
MIKE K.
Napa, CA
Ford Econoline
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/17/2019
Van fixed
Van is now fixed and working so thank you. Pretty sure that one of the workers stole my wireless headphones that i left behind the seat. Will use this shop again for their great auto work, but will make sure i spend more time emptying out anything and everything that may have any value before dropping it off

AM
Allert M.
Half Moon Bay, CA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
Allert said the staff was not able to fix the vehicle.
This review was collected via phone interview by Customer Research Inc.

BM
Bernard M.
California
Chevrolet Silverado SS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2017 Category: Service
Bernard said he is very happy with the services provided by this business and overall they are great.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Redwood City, CA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/07/2016 Category: Service
John said this business provided okay service. They did not explain the service performed or maintenance need on his vehicle to where he could comprehend.
This review was collected via phone interview by Customer Research Inc.

DL
DAVID L.
Redwood City, CA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2014
hurts to only give a 3, i Kieren worked on my truck would have been a 5!
Kieren is very knowledgeable and an honest guy. Truck runs great but all the fluids were not topped off after the service... Spoke to Kieren and he immediately addressed it.

MH
Mark H.
San Mateo, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Mark said he loves the staff and they are fantastic. He said they followed his specific directive to a T. He also said they did not call for additional vehicle issues.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2019
Nice people
Thank you for your help you took care of my problems and my truck sounds great

AM
a m.
San Mateo, CA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019
High quality repair work
I have been going to Murray's for several years and I'm always very pleased with the quality of their work. But, I've noticed lately that their prices have increased quite a bit. I'm sure a lot has to do with the cost of doing business in San Mateo, which is understandable. In the future, for basic servicing work (e.g. oil changes), I plan to look for another shop and go to Murray's for more substantive repair work.

Additionally, I always enjoy dealing with Kieran. But, the new office guy reminds me of a dealer service writer/used car salesman.

TM
Tim M.
San Mateo, CA
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Tim said the service was good.
This review was collected via phone interview by Customer Research Inc.

HD
Holl D.
Atherton, CA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Holl said that the parking is horrible, but he thinks the owner is a great guy and he does good work.
This review was collected via phone interview by Customer Research Inc.

CD
Christopher D.
Redwood City, CA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018
Great work & terrific customer service!
Mercedes/Dodge Sprinter experts!
Pulsar Halo recommends Murray and his excellence.

TC
Thomas C.
Redwood City, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Thomas said this business has good service.
This review was collected via phone interview by Customer Research Inc.

CS
Charlie S.
Pacifica, CA
Dodge Sprinter
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Charlie said his experience with this business was fine.
This review was collected via phone interview by Customer Research Inc.

MM
Martin M.
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Spoke with a customer who chose to remain anonymous. He said the staff do a good job.
This review was collected via phone interview by Customer Research Inc.

CY
Chris Y.
California
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Chris said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
San Mateo, CA
Ford Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Mark said the business was very busy. They could use more employees to handle the workload.
This review was collected via phone interview by Customer Research Inc.