Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

167 Reviews

100% Would Recommend
94% Business Response
Latest Review 20 days ago

Reviews


EM
Elizabeth M.
Bakersfield, CA
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Elizabeth said the customer service is always really nice. She said the staff are always helpful and very thorough.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/23/2018

Thank you very much the kind words.I appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GE
Gail E.
Bakersfield, CA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Gail said she has used this business for a long time and she thinks Paul and his staff do a great job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/19/2018

I think you are great to.Thanks Gail.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Leland said when the staff quoted him a price, he double checked and it was a fair price. They're pretty fair with him, they get the job done and get it done right.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2018

Thanks again Leland.Always appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JO
Javier O.
California
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Javier said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/05/2018

Thanks Javier.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

BA
Bryan A.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Bryan said the business did a good job and quickly. He would recommend them to other people.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/05/2018

Thanks Bryan for the review we appreciate it.Thank you for your business.  

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DH
Dolly H.
Shafter, CA
Volvo 940
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Dolly said this business met her needs very nicely.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 10/26/2018

We are glad we could help,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MO
Mark O.
Bakersfield, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Spoke with Carol. She said the service was excellent and the staff was friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 10/23/2018

Thank you Carol and Mark.Thank you for your business. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RH
RUSS H.
Bakersfield, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Superior Service
My experience with Independent Volvo has always been a five start event. Courteous, professional and accommodating, the staff makes the customer #1 with solid advice and honesty that is beyond compare. Most service departments in dealerships makes a customer feel like part of an assembly line. Independent Volvo makes the customer feel like they are the only priority.
Paul S. from Independent Volvo responded on 10/03/2018

Thank you Russ we always appreciate your business and thank you for being a great customer of Independent Volvo.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KS
KARIN S.
Bakersfield, CA
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Nice guys!
Good shop with nice staff. I appreciate they show you parts and explain things. Paul and Jose are two customer friendly mechanics. I like that you can talk to the person who worked on your car.
Paul S. from Independent Volvo responded on 09/19/2018

Thank you Karin we really appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AF
ALEXIS F.
Bakersfield, CA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
We take alll our vehicles to Paul for great service.
Paul S. from Independent Volvo responded on 09/19/2018

Thanks for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MF
Mark F.
Bakersfield, CA
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mark said that he was happy with his service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/19/2018

Thank you Mark.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DE
DAN E.
Arvin, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Keeping Old Volvos on the Road
By switching to Independent Volvo a few years ago, I have been able to economically keep my 2004 XC90 running like a champ and out of the scrap heap.
Paul S. from Independent Volvo responded on 09/19/2018

Once again Dan,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SF
Shoeleh F.
Frazier Park, CA
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Shoeleh said the business provided fast service. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/19/2018

We appreciate you as a customer,thank you Shoeleh.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JO
Javier O.
California
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Javier said that he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 08/15/2018

Thanks Javier.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

TF
TIM F.
Bakersfield, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Prompt, trustworthy, and knowledgeable!!!
I have always had great service at Independent Volvo. Paul and Jose are both excellent at what they do with my cars. (Volvo sedans, Volvo wagons, Chevy pickup, Mercedes ML320 and ML350) I have used them for many years and recommend them for all auto work.
Paul S. from Independent Volvo responded on 08/14/2018

Thanks for the review Tim.As always it is a pleasure having you as a customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MD
Melvin D.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Melvin said the business did a good job and the mechanic was a good man.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 08/14/2018

Thank you Melvin your a good man yourself.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RL
Ron L.
Vista, CA
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Ron said the technician who helped him was very honest. He did a good job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 08/14/2018

Thank you Ron.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

CD
CANDICE D.
Bakersfield, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Extraordinary Service
My Volvo is a 2002 w/almost 130K miles. Independent Volvo helps me maintain the auto for durability & safety. Have a "Plan B" when time will come to purchase another vehicle. Many options/choices of autos...Problematic because I rely on Paul & Jose - therefore, I am reviewing new/used Volvos - simply because I have Independent Volvo that stands behind their work & me. They are very fair, honest, accommodating and I highly recommend them to every Volvo owner! Give them a call - you sill not be disappointed!
Paul S. from Independent Volvo responded on 08/07/2018

Thank you so much for the kind words and great review we really appreciate it.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AL
ANITA L.
Bakersfield, CA
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Excellent Service as Always!!
I've been taking all my vehicles to Independent Volvo for over 8 years now, excellent service. Finding a good mechanic is like finding a good doctor you can trust and that's what we’ve found in Independent Volvo. Both Paul and Jose are not only excellent mechanics but awesome people who care and who you can trust and depend on. I always tell all my friends, co-workers and family members, or anyone else who’s looking for a mechanic, go see Paul and Jose at Independent Volvo, they’ll take good care of you. If you’re new to the area, look them up. I just took my daughters Volvo in to have the headliner repaired, and have the guys give her Volvo a checkup prior to my daughter going back to college. The headliner is awesome, nicer than when we bought it new. Thanks guys for everything you've done for our family’s vehicles. See you soon!!
Paul S. from Independent Volvo responded on 08/06/2018

I am very pleased that you are happy with our work and service.Thank you for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RO
RICK O.
Bakersfield, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
2016 Volvo S80
Paul, as always did a great job on the maintenance on my car and programming a new keless remote.
Paul S. from Independent Volvo responded on 08/06/2018

Thanks Rick you know we appreciate you as a customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

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