Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

170 Reviews

100% Would Recommend
94% Business Response
Latest Review 5 days ago

Reviews


LB
LINDA B.
Bakersfield, CA
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
GREAT, PROMPT SERVICE
These are honest, courteous professionals who always provide prompt, quality service.

PB
Paul B.
Bakersfield, CA
Volvo S80
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2018 Category: Service
Paul said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Leland said this business was very efficient, thorough, and polite. They know their business.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
Bakersfield, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Tom said the business is really good.
This review was collected via phone interview by Customer Research Inc.

BW
Bill W.
Bakersfield, CA
Volvo 940
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Bill said they do good work. He would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2017 Category: Service
Mark said the prices were a bit too high. He hopes they will be updating him on future work that may need to be done.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
Bakersfield, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017
Quick ,reliable service
Always very pleased with professional , honest service.

RM
Ranu M.
San Francisco, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Ranu said the business was able to help when she was in an emergency situation, and she really appreciated it.
This review was collected via phone interview by Customer Research Inc.

BP
BILL P.
Bakersfield, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2017
Outstanding service
The service is excellent! Fast and affordable. The only place I bring my Volvo.

SP
Sandra P.
Bakersfield, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017 Category: Service
Sandra said Paul was a great mechanic and she trusted him. He was dependable and great.
This review was collected via phone interview by Customer Research Inc.

DB
Dean B.
Bakersfield, CA
Volvo C30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Dean said he has always enjoyed them and they do great work.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/29/2019

Thank you Dean its always a pleasure doing business with you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JJ
Jose J.
Bakersfield, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Jose said the staff were very helpful, knowledgeable, and willing to help.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/29/2019

Thanks Jose.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

EM
Elizabeth M.
Bakersfield, CA
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Elizabeth said the customer service is always really nice. She said the staff are always helpful and very thorough.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/23/2018

Thank you very much the kind words.I appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GE
Gail E.
Bakersfield, CA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Gail said she has used this business for a long time and she thinks Paul and his staff do a great job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/19/2018

I think you are great to.Thanks Gail.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Leland said when the staff quoted him a price, he double checked and it was a fair price. They're pretty fair with him, they get the job done and get it done right.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2018

Thanks again Leland.Always appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JO
Javier O.
California
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Javier said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/05/2018

Thanks Javier.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

BA
Bryan A.
Bakersfield, CA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Bryan said the business did a good job and quickly. He would recommend them to other people.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/05/2018

Thanks Bryan for the review we appreciate it.Thank you for your business.  

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DH
Dolly H.
Shafter, CA
Volvo 940
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Dolly said this business met her needs very nicely.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 10/26/2018

We are glad we could help,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MO
Mark O.
Bakersfield, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Spoke with Carol. She said the service was excellent and the staff was friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 10/23/2018

Thank you Carol and Mark.Thank you for your business. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RH
RUSS H.
Bakersfield, CA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Superior Service
My experience with Independent Volvo has always been a five start event. Courteous, professional and accommodating, the staff makes the customer #1 with solid advice and honesty that is beyond compare. Most service departments in dealerships makes a customer feel like part of an assembly line. Independent Volvo makes the customer feel like they are the only priority.
Paul S. from Independent Volvo responded on 10/03/2018

Thank you Russ we always appreciate your business and thank you for being a great customer of Independent Volvo.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

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