Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

160 Reviews

100% Would Recommend
94% Business Response
Latest Review 13 days ago

Reviews


PB
Paul B.
Bakersfield, CA
Volvo S80
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2018 Category: Service
Paul said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

BW
Bill W.
Bakersfield, CA
Volvo 940
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Bill said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 06/02/2018

Thanks Bill.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MC
Mitchell C.
Santa Ana, CA
Volvo S40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Spoke with Mitchell's son. He said the employees were timely, everything worked out, but afterwards he noticed the rubber cover under the engine wasn't fully secured.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 04/06/2018

Thanks Mitchell for the feedback.the under panel was slightly damaged when the car hit the concrete parking block.That's why we recommended the aluminum protection pan.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

YJ
YVONNE J.
Bakersfield, CA
Volvo C70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018
Good service
Awesome as always
Paul S. from Independent Volvo responded on 02/13/2018

Thank you Yvonne. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SG
Sherman G.
California
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Sherman said the business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/05/2018

Thanks Sherman.If there are any issues please let me know.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Leland said this business was very efficient, thorough, and polite. They know their business.
This review was collected via phone interview by Customer Research Inc.

PW
Paul W.
Bakersfield, CA
Volvo S60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Paul said the only thing the business could not do was a software update.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/22/2017

Paul,thank you for the review.We now do software downloads. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GA
GLADYS A.
Bakersfield, CA
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017
coils
I've been using Indepedent Volvo for both of my volvos and have had good results.
Paul S. from Independent Volvo responded on 08/14/2017

Thank you Gladys.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

PO
Patrick O.
Bakersfield, CA
Volvo XC90
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017 Category: Service
Patrick said this business did a good job. They were fast and they pay attention to detail but pricey.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/13/2017

Thanks Patrick.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GA
GLADYS A.
Bakersfield, CA
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2017
Replacing tires
I've been going to Independent Volvo for many years, and I've always been satisfied in the service and accommodating my needs.
Paul S. from Independent Volvo responded on 07/10/2017

Thank you Gladys,hope to keep the business relationship going for many more years.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KT
KIMBERLY T.
Bakersfield, CA
Volvo XC90
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017
Repair
First repair since 5 year warranty ran out and thrilled to be able to take it somewhere besides Sangera 😊
Paul S. from Independent Volvo responded on 06/21/2017

Thanks for the kind words.I appreciate your business. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

CA
Charles A.
Bakersfield, CA
Volvo S40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Charles said this business was good.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 05/22/2017

Thanks Charles.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

YW
YMKJE W.
Bakersfield, CA
Volvo S40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Great and fast service
Paul and Jose are always cordial and efficient and repairs are carried out quickly and efficiently. I can always count on quality. Thank you!
Paul S. from Independent Volvo responded on 04/26/2017

Thank you for being a great customer for such a long time.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

EA
Ez Deals A.
Bakersfield, CA
Volvo S80
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Spoke with Sayed. He said his experience with this business was good.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 04/26/2017

Thanks for the review

Paul Spink
Owner
Independent Volvo
(661) 837-2632

BW
Bill W.
Bakersfield, CA
Volvo 940
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Bill said they do good work. He would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

RH
RUSS H.
Bakersfield, CA
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Superior Service
My experience with Independent Volvo has always been a five start event. Courteous, professional and accommodating, the staff makes the customer #1 with solid advice and honesty that is beyond compare. Most service departments in dealerships makes a customer feel like part of an assembly line. Independent Volvo makes the customer feel like they are the only priority.
Paul S. from Independent Volvo responded on 10/03/2018

Thank you Russ we always appreciate your business and thank you for being a great customer of Independent Volvo.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KS
KARIN S.
Bakersfield, CA
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Nice guys!
Good shop with nice staff. I appreciate they show you parts and explain things. Paul and Jose are two customer friendly mechanics. I like that you can talk to the person who worked on your car.
Paul S. from Independent Volvo responded on 09/19/2018

Thank you Karin we really appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AF
ALEXIS F.
Bakersfield, CA
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
We take alll our vehicles to Paul for great service.
Paul S. from Independent Volvo responded on 09/19/2018

Thanks for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MF
Mark F.
Bakersfield, CA
Land Rover LR4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mark said that he was happy with his service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/19/2018

Thank you Mark.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DE
DAN E.
Arvin, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Keeping Old Volvos on the Road
By switching to Independent Volvo a few years ago, I have been able to economically keep my 2004 XC90 running like a champ and out of the scrap heap.
Paul S. from Independent Volvo responded on 09/19/2018

Once again Dan,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

Displaying Review 1 - 20 of 160 in total