Jackson Automotive Specialist, Inc.


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

586 Reviews

99% Would Recommend
Latest Review 4 days ago
LON C. on 08/07/2016
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"Latest repair"
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience
Vehicle: BMW 525i
Service Date: 07/18/2016
Review Created: 08/07/2016 08:47 PM
Brandie D. on 06/26/2015
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Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 06/23/2015
Review Created: 06/26/2015
This review was collected via phone interview by Customer Research Inc.
Larry D. on 04/22/2015
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Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
Vehicle: GMC Yukon
Category: Service
Service Date: 04/17/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
Brett S. on 03/18/2015
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"Dishonest shop"
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.
Service Date: 03/18/2015
Review Created: 03/18/2015 07:34 PM
PAUL P. on 08/08/2011
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"A/C problems"
After two days, Jackson said my car was ready, got in and the A/C was blowing room temperature air. So, after two more days, they finally got it fixed, and the total was $1,600 to fix the A/C. Too high!! Jackson WILL fix your car, but they are expensive.
Service Date: 06/02/2011
Review Created: 08/08/2011 06:12 AM
Danny H. on 10/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Danny said the service took longer than promised. He stated he feels his vehicle now drifts to the right as he is driving.
Vehicle: Ford F-150
Category: Service
Service Date: 09/29/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
TRACY B. on 06/15/2017
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"Overcharged "
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.
Vehicle: Ford Pickup
Service Date: 05/11/2017
Review Created: 06/15/2017 01:48 AM
Allen E. on 10/07/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Allen said the work performed at this business is bad and he would not return.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 10/04/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
TAMMY B. on 04/19/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Bad customer service and communication"
Fast, same day service, but I had to keep calling to see if the car repair was finished. Also I kept asking for an estimate and was never given a final estimate. Felt like I was being given the run around. My 3rd call of the day was an hour before closing when I was informed my car was ready so in had to rush to get there to pick up my car before they closed. Bad customer service and communication.
Vehicle: Kia Amanti
Service Date: 04/18/2016
Review Created: 04/19/2016 09:03 PM
JOE P. on 04/18/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Axle repair"
Work should've been fully covered under warranty this is the second time to get the same thing fixed.
Vehicle: Lincoln Town Car
Service Date: 04/15/2016
Review Created: 04/18/2016 01:18 AM
STEVEN S. on 04/10/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Brake Job"
They did a great job and made it easy and convenient to get brakes repaired. I thought the price of the repairs was expensive.
Vehicle: Honda Civic
Service Date: 04/08/2016
Review Created: 04/10/2016 05:41 PM
KAREN F. on 05/12/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Jackson review"
Jackson Automotive is a good place, but I think their prices are a little high. They spent several hours (which we had to pay for) trying to fix something they never fixed. I would have preferred they just did a look over & not start digging around.
Vehicle: Toyota MR2
Service Date: 05/11/2015
Review Created: 05/12/2015 08:22 PM
BRIAN C. on 10/30/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Friendly and prompt"
Just make sure you do not go in with several things needing fixing along with a major problem. Sometimes the major problem will get forgotten in the "big picture" and you end up having to bring the car back. However, the work is done well and promptly, and the staff are friendly and efficient. I will use them again.
Vehicle: Nissan Maxima
Service Date: 10/29/2014
Review Created: 10/30/2014 08:06 AM
Bill R. on 10/17/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Bill said this business is not open on Saturdays, which was inconvenient because they finished repairing his vehicle late Friday evening. He was not able to pick up his vehicle that night, and it cost him his whole weekend. They repaired it in one day, but he thought they would be open on Saturday.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 10/07/2014
Review Created: 10/17/2014
This review was collected via phone interview by Customer Research Inc.
Michael H. on 08/21/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Michael said there were a few issues, but they resolved the issues and he was pleased.
Vehicle: Ford Mustang
Category: Service
Service Date: 08/14/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
Allen B. on 02/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Allen's wife. She said the service was good and fast.
Vehicle: Nissan Murano
Category: Service
Service Date: 02/09/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Bill O. on 04/19/2017
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Bill said the business was able to repair his vehicle.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 04/06/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
ROBIN B. on 03/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people."
One problem with the RV: when I shut the motor off, it keeps running for a short while: maybe even running backwards. One time it backfired and shot a flame out the exhaust pipe. Has me a bit concerned.
Vehicle: Chevrolet Cutaway
Service Date: 03/10/2017
Review Created: 03/28/2017 09:25 PM
ELISSA S. on 03/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick and dependable "
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Vehicle: BMW 328i
Service Date: 03/13/2017
Review Created: 03/15/2017 04:55 AM
Rhonda W. on 02/22/2017
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Rhonda said she has been using this business for years and they always do a good job for her.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/06/2017
Review Created: 02/22/2017
This review was collected via phone interview by Customer Research Inc.
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