Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

618 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


JB
JOHN B.
Forney, TX
Toyota 4Runner
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
High cost
The cost of parts and labor are very high. for what was charged for one direct coil all six could have been replaced. Also 2 hours labor to replace 6 spark plugs that are very easy to access. This in addition to charging for diagnostic scan plus .5 hour labor for the scan.

LC
LON C.
Rockwall, TX
BMW 525i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2016
Latest repair
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience

BD
Brandie D.
Rockwall, TX
Chevrolet Tahoe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015 Category: Service
Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Rockwall, TX
GMC Yukon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2015 Category: Service
Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

BS
Brett S.
Forney, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Dishonest shop
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.

PP
PAUL P.
Rockwall, TX
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2011
A/C problems
After two days, Jackson said my car was ready, got in and the A/C was blowing room temperature air. So, after two more days, they finally got it fixed, and the total was $1,600 to fix the A/C. Too high!! Jackson WILL fix your car, but they are expensive.

DH
Danny H.
Rockwall, TX
Ford F-150
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2017 Category: Service
Danny said the service took longer than promised. He stated he feels his vehicle now drifts to the right as he is driving.
This review was collected via phone interview by Customer Research Inc.

TB
TRACY B.
Rockwall, TX
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Overcharged
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.

AE
Allen E.
Rockwall, TX
Chevrolet Suburban
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Allen said the work performed at this business is bad and he would not return.
This review was collected via phone interview by Customer Research Inc.

TB
TAMMY B.
Dallas, TX
Kia Amanti
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2016
Bad customer service and communication
Fast, same day service, but I had to keep calling to see if the car repair was finished. Also I kept asking for an estimate and was never given a final estimate. Felt like I was being given the run around. My 3rd call of the day was an hour before closing when I was informed my car was ready so in had to rush to get there to pick up my car before they closed. Bad customer service and communication.

JP
JOE P.
Rockwall, TX
Lincoln Town Car
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2016
Axle repair
Work should've been fully covered under warranty this is the second time to get the same thing fixed.

SS
STEVEN S.
Rockwall, TX
Honda Civic
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/10/2016
Brake Job
They did a great job and made it easy and convenient to get brakes repaired. I thought the price of the repairs was expensive.

KF
KAREN F.
Rockwall, TX
Toyota MR2
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2015
Jackson review
Jackson Automotive is a good place, but I think their prices are a little high. They spent several hours (which we had to pay for) trying to fix something they never fixed. I would have preferred they just did a look over & not start digging around.

BC
BRIAN C.
Garland, TX
Nissan Maxima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2014
Friendly and prompt
Just make sure you do not go in with several things needing fixing along with a major problem. Sometimes the major problem will get forgotten in the "big picture" and you end up having to bring the car back. However, the work is done well and promptly, and the staff are friendly and efficient. I will use them again.

BR
Bill R.
North Richland Hills, TX
Cadillac DeVille
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2014 Category: Service
Bill said this business is not open on Saturdays, which was inconvenient because they finished repairing his vehicle late Friday evening. He was not able to pick up his vehicle that night, and it cost him his whole weekend. They repaired it in one day, but he thought they would be open on Saturday.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Royse City, TX
Ford Mustang
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2014 Category: Service
Michael said there were a few issues, but they resolved the issues and he was pleased.
This review was collected via phone interview by Customer Research Inc.

AB
Allen B.
Rockwall, TX
Nissan Murano
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Spoke with Allen's wife. She said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

BO
Bill O.
Rockwall, TX
Cadillac DeVille
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2017 Category: Service
Bill said the business was able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
ROBIN B.
Royse City, TX
Chevrolet Cutaway
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017
The people.
One problem with the RV: when I shut the motor off, it keeps running for a short while: maybe even running backwards. One time it backfired and shot a flame out the exhaust pipe. Has me a bit concerned.

ES
ELISSA S.
Rockwall, TX
BMW 328i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017
Quick and dependable
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