Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

707 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JB
JOHN B.
Forney, TX
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
High cost
The cost of parts and labor are very high. for what was charged for one direct coil all six could have been replaced. Also 2 hours labor to replace 6 spark plugs that are very easy to access. This in addition to charging for diagnostic scan plus .5 hour labor for the scan.

TB
TRACY B.
Rockwall, TX
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Overcharged
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.

AE
Allen E.
Rockwall, TX
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Allen said the work performed at this business is bad and he would not return.
This review was collected via phone interview by Customer Research Inc.

LC
LON C.
Rockwall, TX
BMW 525i
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2016
Latest repair
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience

JP
JOE P.
Rockwall, TX
Lincoln Town Car
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2016
Axle repair
Work should've been fully covered under warranty this is the second time to get the same thing fixed.

BD
Brandie D.
Rockwall, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015 Category: Service
Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Rockwall, TX
GMC Yukon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2015 Category: Service
Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

BS
Brett S.
Forney, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Dishonest shop
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.

PP
PAUL P.
Rockwall, TX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2011
A/C problems
After two days, Jackson said my car was ready, got in and the A/C was blowing room temperature air. So, after two more days, they finally got it fixed, and the total was $1,600 to fix the A/C. Too high!! Jackson WILL fix your car, but they are expensive.

JH
John H.
Heath, TX
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
John said that this business is great. They always take good care of him, do good work and communicate well.
This review was collected via phone interview by Customer Research Inc.

HS
HEATHER S.
Rockwall, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019
Friendly staff, good service
Friendly staff, good service

DL
DAVID L.
Rockwall, TX
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Trust
They can be trusted to fix the issue. and when you get it back it's right.

AS
ALICIA S.
Mesquite, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Great Service
Great service at a reasonable price. They always recommend what's best for your vehicle without being pushy just to get your business.

KC
Kevin C.
Rowlett, TX
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Kevin said the business was able to complete the work on the vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

KG
KIRK G.
Rockwall, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Great service
The service is great and prices are fair.

MS
MIKE S.
Rockwall, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Fast, Friendly, Knowledgeable
Great people that know what they are doing - highly recommend

RH
RAY H.
Quinlan, TX
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Very trustworthy
Jackson is very thorough when you bring vehicle into their shop. You tell them the problem and they are able to find the problem and give you an estimate usually within minutes. They do not try and sell you something that is not needed and they don’t waste time so they just charge you for shop hours. I have taken my vehicle to them on 4 different occasions and they fixed my problem while I waited. Fair priced and very thorough.

SD
Sue D.
Rockwall, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Sue said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN(BILL) L.
Garland, TX
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
A ++++ SUPER DUER !
HONEST, KNOWLEDGABLE, GOOD PEOPLE. YOU WILL HAVE 2 DRIVE A LONG WAY 2 FIND BETTERER !

WA
WILLIAM A.
Farmersville, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Awesome as always
James at the front desk is GREAT, he knows exactly what he's doing and doesn't waste your time. I had taken my car to Classic BMW and will never make that mistake again. The care and service I get at your shop is a step above anything I've gotten anywhere else. My BMW will never go anywhere else. I can tell you Classic BMW didn't get a good review at all.

Displaying Review 1 - 20 of 707 in total