Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

682 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JB
JOHN B.
Forney, TX
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
High cost
The cost of parts and labor are very high. for what was charged for one direct coil all six could have been replaced. Also 2 hours labor to replace 6 spark plugs that are very easy to access. This in addition to charging for diagnostic scan plus .5 hour labor for the scan.

TB
TRACY B.
Rockwall, TX
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Overcharged
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.

AE
Allen E.
Rockwall, TX
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Allen said the work performed at this business is bad and he would not return.
This review was collected via phone interview by Customer Research Inc.

LC
LON C.
Rockwall, TX
BMW 525i
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2016
Latest repair
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience

JP
JOE P.
Rockwall, TX
Lincoln Town Car
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2016
Axle repair
Work should've been fully covered under warranty this is the second time to get the same thing fixed.

BD
Brandie D.
Rockwall, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015 Category: Service
Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Rockwall, TX
GMC Yukon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2015 Category: Service
Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

BS
Brett S.
Forney, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Dishonest shop
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.

PP
PAUL P.
Rockwall, TX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2011
A/C problems
After two days, Jackson said my car was ready, got in and the A/C was blowing room temperature air. So, after two more days, they finally got it fixed, and the total was $1,600 to fix the A/C. Too high!! Jackson WILL fix your car, but they are expensive.

SG
Steve G.
Fate, TX
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Steve said the business needs to provide more communication to their customers.
This review was collected via phone interview by Customer Research Inc.

PC
PAM C.
Rockwall, TX
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Honest Family Owned
I brought my car in to have my brakes looked at because they were squealing and found out when I took it to Christian Brothers in Rockwall that they had messed up the hardware of my brakes when they repaired it a year and a half ago. A brake job should last more than a year and a half! Jackson Automotive fixed it in one day. They transported me back-and-forth because I had no one to do that for me which was very accommodating. They don’t try to rip you off and tell you one million other things are wrong with your car either! They do an excellent job and are very trustworthy and that’s hard to find in mechanics these days.

MS
MOSES S.
Rockwall, TX
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Expert and Professional Service
Very reliable and professional service.
Any make or model; all 5 of my vehicles are serviced at Jackson Automotive Specialists.
They do it right the first time.
Highest level of integrity.
I can always recommend to my family and friends.

KC
Kevin C.
Rowlett, TX
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Kevin said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MA
Matt A.
Royse City, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Spoke with Dorio. He said this business does all his work.
This review was collected via phone interview by Customer Research Inc.

LG
LENA G.
Heath, TX
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Best customer service and I trust them completely. Highly recommend them.
I trust them completely. Always pleasant and treat me like I am part of the family. I will never go to anyone else. Highly recommend them.

JR
JACK R.
Heath, TX
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
SUPER SERVICE ALWAYS FRIENDLY AND PROFESSIONAL
IT IS A BIG PLUS TO GO TO A LOCAL AUTOMOTIVE SHOP WHERE THEY KNOW WHAT THEY ARE DOING!

JOAN. R.

JG
Jerry G.
Rockwall, TX
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Jerry said the business does great work.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Rockwall, TX
Lexus RX 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Kevin said the service was fine. The work was good. There was an issue with his service contract. He enjoyed working with Jim and Don.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Garland, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
John said he likes the staff.
This review was collected via phone interview by Customer Research Inc.

BT
BILLY T.
Rockwall, TX
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Great People
Family owned and people you can trust.
They have been keeping our vehicles running for over 20 years.

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