Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

633 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JB
JOHN B.
Forney, TX
Toyota 4Runner
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
High cost
The cost of parts and labor are very high. for what was charged for one direct coil all six could have been replaced. Also 2 hours labor to replace 6 spark plugs that are very easy to access. This in addition to charging for diagnostic scan plus .5 hour labor for the scan.

TB
TRACY B.
Rockwall, TX
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Overcharged
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.

AE
Allen E.
Rockwall, TX
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Allen said the work performed at this business is bad and he would not return.
This review was collected via phone interview by Customer Research Inc.

LC
LON C.
Rockwall, TX
BMW 525i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2016
Latest repair
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience

JP
JOE P.
Rockwall, TX
Lincoln Town Car
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2016
Axle repair
Work should've been fully covered under warranty this is the second time to get the same thing fixed.

BD
Brandie D.
Rockwall, TX
Chevrolet Tahoe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015 Category: Service
Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Rockwall, TX
GMC Yukon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2015 Category: Service
Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

BS
Brett S.
Forney, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Dishonest shop
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.

PP
PAUL P.
Rockwall, TX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2011
A/C problems
After two days, Jackson said my car was ready, got in and the A/C was blowing room temperature air. So, after two more days, they finally got it fixed, and the total was $1,600 to fix the A/C. Too high!! Jackson WILL fix your car, but they are expensive.

DC
DEBBIE C.
Rockwall, TX
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
July 12, 2018 experience
The people were were knowledgeable and friendly. The service was outstanding!

CG
CARL G.
Rockwall, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Always humorous and friendly yet professional and very knowledgeable
As always staff was friendly and very knowledgeable.

SO
STEVE O.
Rockwall, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Service was awesome!
Jackson Automotive staff were very helpful, honest and considerate. They were respectful of my time. Work was done professionally and in a timely manner. I will definitely take my vehicles back here for service. I will also recommend them to family and friends.

TA
TOMMY A.
Rockwall, TX
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Jackson automotive did what was expected at a reasonable price.
James does a good job of getting my vehicle serviced as quickly as possible and returned back to me in a very timely manner. I really appreciate their quick service.

LG
LENA G.
Heath, TX
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
EXCEPTIONAL customer service and knowledge.
Jackson is now the only place I will take my car. Their knowledge of any type of vehicle is outstanding. I had taken my 2002 Cadillac to them after others had tried to fix it, charged me and put all wrong parts on it. Jackson Motors did not deceive me and my car is driving like a new car. Thank you Jackson Automotie.

KJ
Keith J.
Wolfe City, TX
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Keith said the business took care of everything professionally.
This review was collected via phone interview by Customer Research Inc.

DA
Derek A.
Texas
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Derek said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

LS
Laurie S.
Rockwall, TX
Volkswagen Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Laurie said the mechanic is always extremely helpful, knowledgeable, goes out of his way, and does a great job. The staff is friendly and nice. She also likes the big candy dish at the front desk.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Rockwall, TX
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Mary said the staff was friendly. They explained what was going on with the vehicle.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Rockwall, TX
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Chris said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Rockwall, TX
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
John said, the repairs took longer than he thought they would, but he is a repeat customer.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 633 in total