Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

655 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JB
JOHN B.
Forney, TX
Toyota 4Runner
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018
High cost
The cost of parts and labor are very high. for what was charged for one direct coil all six could have been replaced. Also 2 hours labor to replace 6 spark plugs that are very easy to access. This in addition to charging for diagnostic scan plus .5 hour labor for the scan.

TB
TRACY B.
Rockwall, TX
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Overcharged
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.

AE
Allen E.
Rockwall, TX
Chevrolet Suburban
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Allen said the work performed at this business is bad and he would not return.
This review was collected via phone interview by Customer Research Inc.

LC
LON C.
Rockwall, TX
BMW 525i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2016
Latest repair
My car needed a serpentine belt and idelor pulley replaced and somehow it cost $500. I've done this exact repair before and know it's really not that big of a deal. Not entirely sure I will be going back and also not entirely sure what I'd say if someone asked me about my experience

JP
JOE P.
Rockwall, TX
Lincoln Town Car
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2016
Axle repair
Work should've been fully covered under warranty this is the second time to get the same thing fixed.

BD
Brandie D.
Rockwall, TX
Chevrolet Tahoe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2015 Category: Service
Brandie said she was very disappointed with this business and she had a bad experience. She went in there suggesting she might have a problem with her fuel pump and asked them to diagnose the vehicle. They took her word and charged her $700 to replace the fuel pump. When she left her radiator was bone dry and it got hot. She checked her engine and there were no fluids so she had to put two and a half gallons of fluid in her engine. She went back to ask if they test drove her vehicle and if they checked her fluids. The customer service was terrible and Chris Diaz at the front desk was very argumentative. He talked back to her and he had a cocky attitude. He said she never asked to have her fluids checked. They never checked her engine oil and the money that went to pay for the fuel pump could have gone towards the cracked engine. She has an intake leak, she wasted $700 and she now has a blown motor. They took advantage of her because she is a woman and she is very upset. They had a list of repairs for $800 that her vehicle does not need. She wanted to talk to the owner but they say he is gone. It has been over a week and she has been given the runaround. She will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Rockwall, TX
GMC Yukon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2015 Category: Service
Spoke with Rebecca. She said she brought her vehicle in to this business to have a coolant hose replaced and her belts checked. Her husband had told them to let him know what the cost was going to be before they did any work. They had her vehicle for 11 days and ended up doing unauthorized work. Her husband had gone in there two times while they were working on their vehicle and they told him they were still running tests. She also went to them on the third day they had her vehicle. They were arguing with another customer about his bill being run up. When she got her vehicle back she had a bill of $900, when it should have been a couple hundred. She will never return to them nor will she recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

BS
Brett S.
Forney, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Dishonest shop
Took truck into get fixed. Called and told me I needed more parts that doubled the cost. Then they broke my radiator trying to replace a hose and now want to stick me with the cost of replacing that too.

PP
PAUL P.
Rockwall, TX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2011
A/C problems
After two days, Jackson said my car was ready, got in and the A/C was blowing room temperature air. So, after two more days, they finally got it fixed, and the total was $1,600 to fix the A/C. Too high!! Jackson WILL fix your car, but they are expensive.

BB
Bill B.
Rockwall, TX
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Bill said this business is local and he has always been satisfied with their work..
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Rockwall, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Mike said the business is a good place and they do a good job. He wants to thank the business for doing a good job.
This review was collected via phone interview by Customer Research Inc.

PM
PHYLLIS M.
Rockwall, TX
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
First time customer
After frustration dealing with a local auto dealership, I checked with friends & neighbors on where I could go for honest, prompt, good service. The Jackson name kept coming up. They were prompt, polite, and reasonable. Will definitely be a returning customer. (Wish they had Saturday hours.)

DA
Derek A.
Rockwall, TX
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Derek said the business did a good job and he didn't have any issues.
This review was collected via phone interview by Customer Research Inc.

CM
CRAIG M.
Rockwall, TX
Jeep CJ5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Quality and Trusted Work
Been using Jackson Automotive for many years now. Great people to work with and they provide the quality of work you hope for. I am really appreciative that they are here in Rockwall. If you need a mechanic try them out. I am confident you wont be disappointed.

JB
JOSH B.
Fate, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
Minor Repair
Mr. James Jackson, did a good job. I priced other automotive shops and they came in way high. Very pleased with my service. Great job guys.

DF
Dennis F.
Rockwall, TX
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Dennis said he has known the business owner, James, for 25 years and they do good work. He stated he has never had to take anything back.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Rockwall, TX
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Bruce said the staff at this business are good people. They know what they're doing.
This review was collected via phone interview by Customer Research Inc.

SM
Stan M.
Royse City, TX
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Stan said the staff was able to fit him in immediately. He need a new battery. They jumped on it and got it done. He usually does his own work. He was impressed with them.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Rockwall, TX
BMW 745Li
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Eric said everything went good. He had a few issues, but overall it was good.
This review was collected via phone interview by Customer Research Inc.

JA
Jerry A.
Rockwall, TX
Volkswagen Eos
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jerry said the business is the best. He can count on them to get the work done.
This review was collected via phone interview by Customer Research Inc.

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