Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

289 Reviews

100% Would Recommend
99% Business Response
Latest Review 5 days ago

Reviews


RS
Roy S.
Niles, IL
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/04/2017 Category: Service
Roy said his gas gauge was broken and this business said he needed a new fuel pump. They charged him $700 to put in a new fuel pump and his gas gauge is still broken. They are in the process of working on getting it fixed.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 12/07/2017

I'm very sorry for this Roy, we are doing what is necessary to make this right and get the fuel gauge working properly. I have been in contact with your nephew and we are making things right. Thank you for your understanding.

Bill Stegich
Owner
847-724-9732

MA
Maria A.
Glencoe, IL
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Maria said the service is pretty good.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 07/25/2018

Thank you for bringing in your business with us! Our staff works hard to provide the best service for our customers. We look foward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

CH
Carsten H.
Winnetka, IL
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Carsten said the business does a good job, but he had to take his vehicle back since the work was not done right the first time.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2018

Thank you for your business with us! We apologize for the inconvience and we are happy our hard working staff was able to resolve the issue. We look forward to servicing your vehicle again in the future!

Bill Stegich
Owner
847-724-9732

BM
Barbara M.
Wilmette, IL
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Barbara said the staff at this business did what they said they were going to do. She had to go back because the tire regulator they put on was not right. It is okay now.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2018

Thank you for bringing in your cars with us! We apologize for having to come back in, but we are happy that we were able to correct the problem and that everything is okay now. Our staff will continue to work hard in providing excellent service and look forward to doing business again with you in the future!

Bill Stegich
Owner
847-724-9732

JP
Joanne P.
Winnetka, IL
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
Spoke with Barbara. She said the business has had some problems getting things back but otherwise they are ok.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 04/12/2018

Thank you so much for bringing in your car with us! We are sorry to hear that there was some problems, please feel free to give us a call in regards to your experience. We always appreciate feedback from our customers in order to fix the problem for the next time. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

JG
John G.
Glenview, IL
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
John said the wait time was minimal, the service was timely, and the price was appropriate.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 03/09/2018

Thank you for your business with us! We are happy to hear that we were able to help you out in a timely manner and look forward to doing business with you in the future!

Bill Stegich
Owner
847-724-9732

SD
Susan D.
Northfield, IL
Volkswagen Eos
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2017 Category: Service
Susan said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 08/29/2017

Thanks Susan!

Bill Stegich
Owner
847-724-9732

DB
David B.
Glenview, IL
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
David said the business was a great place and he had no problems.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 08/01/2017

Thanks Mr. Brown.

Bill Stegich
Owner
847-724-9732

MH
Molly H.
Northfield, IL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2017 Category: Service
Molly said the service provided by this business was great.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2017

Thanks Molly

Bill Stegich
Owner
847-724-9732

TM
Todd M.
Glenview, IL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Todd said he was happy with the service and they did a really good job.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 03/08/2017

Thanks Todd!

Bill Stegich
Owner
847-724-9732

BB
BILLIE B.
Chicago, IL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Comfortable and Grt service!
I have a good feeling when my car is serviced, all seem knowledgeable and kind!
Bill S. from Hynes Auto Service responded on 01/14/2019

Thank you so much for bringing in your car with us! We love hearing that we our customers feel well taken care of whenever they leave their cars with our incredibly knowledgable staff. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

LV
Lin V.
Chicago, IL
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Lin said she had a wonderful experience with this business. Each person here is willing to serve her to the best of their abilities. She has been with them for many years and she trusts them completely. The staff here always tell her the truth about her vehicle.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 01/11/2019

Thank you so much for recognizing the different abilities each of our staff bring to the business to create the best environment for our customers. We appreciate your loyalty with us for so many years and look forward to continuing to provide you with the honest and efficient work on your vehicles!

Bill Stegich
Owner
847-724-9732

EV
ERIC V.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Super Service
Hynes Auto Service provides exceptional customer service and honest assessment of my service needs. The receptionist, Natalie, is friendly and works to resolve maintenance issues as expeditiously as possible. The serviceman, Billy, was courteous and explained my repair before and after completion.
Bill S. from Hynes Auto Service responded on 01/03/2019

Our staff loves to hear that their customers feel well taken care of. Thank you so much for taking the time to acknowledge all the hard working hands involved in providing excellent service to your vehicle needs and we look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

MA
MARILYN A.
Winnetka, IL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Great shop
Very reliable and trustworthy in all respects—workmanship, service advice, prices. And a friendly atmosphere!
Bill S. from Hynes Auto Service responded on 12/31/2018

Thank you so much for bringing in your business with us! We love hearing that our customers feel welcomed and well taken care of when they bring in their cars with us. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

TS
TOM S.
Winnetka, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
holiday oil change
Thanks again for the great service! I appreciate you checking my vehicle to see what it needs. Always a non-stressful experience. Thanks, Billy
Bill S. from Hynes Auto Service responded on 12/20/2018

Thank you so much for bringing in your business with us! We love hearing that our customers had a non-stressful time when dealing with their vehicles and leaving feeling well taken care of. We look forward to helping again in the future!

Bill Stegich
Owner
847-724-9732

BP
BUD P.
Northbrook, IL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Always courteous, professional and hlepful
Everyone is thoroughly professional and your work is top notch. Thank you.
Bill S. from Hynes Auto Service responded on 12/17/2018

We appreciate your business and are thankful for the encouraging review of how hard our staff works to provide our customers with the best service. Thank you so much and we look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

BK
Betty K.
Winnetka, IL
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Betty said they're honest people. Also, they do their best.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 12/21/2018

We appreciate hearing that our customers feel well taken care of with our honest communication about proper car maintanence and vehicle safety. Thank you so much for bringing in your business with us and we look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

LS
Lois S.
Glenview, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Lois said that they were very good.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 12/21/2018

Thank you so much for bringing your business in with us! We appreciate our customers very much and work hard to provide excellent service for them every time they come in the shop. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

SB
Scott B.
Golf, IL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Scott said the service was great. He would have liked the service part to have cost less.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 12/14/2018

Thank you so much bringing in your business with us! We love hearing that our customers felt they were well taken care of with great service from our excellent staff. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

JS
John S.
Glenview, IL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
John said the service was good but took longer then expected. He's been going there for years.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 12/14/2018

 We appreciate your continued loyalty with us and thank you for bringing in your business with us! We hope to continue to provide you with great service in the future!

Bill Stegich
Owner
847-724-9732

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