Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

220 Reviews

100% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


RS
Roy S.
Niles, IL
Buick LeSabre
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/04/2017 Category: Service
Roy said his gas gauge was broken and this business said he needed a new fuel pump. They charged him $700 to put in a new fuel pump and his gas gauge is still broken. They are in the process of working on getting it fixed.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 12/07/2017

I'm very sorry for this Roy, we are doing what is necessary to make this right and get the fuel gauge working properly. I have been in contact with your nephew and we are making things right. Thank you for your understanding.

Bill Stegich
Owner
847-724-9732

CH
Carsten H.
Winnetka, IL
Volkswagen Passat Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Carsten said the business does a good job, but he had to take his vehicle back since the work was not done right the first time.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2018

Thank you for your business with us! We apologize for the inconvience and we are happy our hard working staff was able to resolve the issue. We look forward to servicing your vehicle again in the future!

Bill Stegich
Owner
847-724-9732

BM
Barbara M.
Wilmette, IL
Cadillac DeVille
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Barbara said the staff at this business did what they said they were going to do. She had to go back because the tire regulator they put on was not right. It is okay now.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2018

Thank you for bringing in your cars with us! We apologize for having to come back in, but we are happy that we were able to correct the problem and that everything is okay now. Our staff will continue to work hard in providing excellent service and look forward to doing business again with you in the future!

Bill Stegich
Owner
847-724-9732

JP
Joanne P.
Winnetka, IL
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
Spoke with Barbara. She said the business has had some problems getting things back but otherwise they are ok.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 04/12/2018

Thank you so much for bringing in your car with us! We are sorry to hear that there was some problems, please feel free to give us a call in regards to your experience. We always appreciate feedback from our customers in order to fix the problem for the next time. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

JG
John G.
Glenview, IL
Ford Fusion
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
John said the wait time was minimal, the service was timely, and the price was appropriate.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 03/09/2018

Thank you for your business with us! We are happy to hear that we were able to help you out in a timely manner and look forward to doing business with you in the future!

Bill Stegich
Owner
847-724-9732

SD
Susan D.
Northfield, IL
Volkswagen Eos
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2017 Category: Service
Susan said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 08/29/2017

Thanks Susan!

Bill Stegich
Owner
847-724-9732

DB
David B.
Glenview, IL
Dodge Dakota
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
David said the business was a great place and he had no problems.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 08/01/2017

Thanks Mr. Brown.

Bill Stegich
Owner
847-724-9732

MH
Molly H.
Northfield, IL
Jeep Wrangler
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2017 Category: Service
Molly said the service provided by this business was great.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2017

Thanks Molly

Bill Stegich
Owner
847-724-9732

TM
Todd M.
Glenview, IL
Jeep Wrangler
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Todd said he was happy with the service and they did a really good job.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 03/08/2017

Thanks Todd!

Bill Stegich
Owner
847-724-9732

QW
Qingsong W.
Winnetka, IL
Mercedes-Benz GL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Qingsong said the staff was very effective and quick.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/22/2018

Thank you so much for bringing in your business with us! We are happy to hear that our wonderful staff was quick and effective when servicing your vehicle. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

MS
Morton S.
Northbrook, IL
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Morton said he has done business with them over 30 years and has never been disappointed.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/18/2018

Thank you so much for your many years of loyalty with us! We hope to continue to provide excellent service with you for years to come!

Bill Stegich
Owner
847-724-9732

MB
Martin B.
Wilmette, IL
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Martin said the business has an excellent service.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/16/2018

Our staff works hard to provide excellent and efficient service for our customers! Thank you for bringing in your business with us! We look forward to servicing your car again in the future!

Bill Stegich
Owner
847-724-9732

MA
MARILYN A.
Winnetka, IL
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Great service
Friendly people—trustworthy—reiiable. What more can I say? All good!
Bill S. from Hynes Auto Service responded on 05/14/2018

Thank you so much for doing business with us! We have a great personalable staff who enjoy educating our customers on what their cars properly need. We look forward to doing business with you again!

Bill Stegich
Owner
847-724-9732

AL
Anita L.
Niles, IL
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Anita said her experience with the business was very good. The staff was very nice. She called the business to make an appointment and they were able to get her in right away. When she arrived at the business, they took her vehicle and fixed it immediately. She only had to wait 35-40 minutes for the service to be done. The staff found a couple of things on her vehicle that needed replacing, so they gave her estimates for those things and said that if she came back, they could take care of those problems for her. They stated when she goes in to fix those issues, that they would provide transportation for her to and from home while they were working on her vehicle. The price of the service was good.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/09/2018

We are so happy to hear that you were well taken care of by our amazing staff and got proper work done on your vehicle. We appreciate your feedback and will continue to work hard in providing honest and great quality customer service. We look forward to doing business again with you in the future!

Bill Stegich
Owner
847-724-9732

MR
Martin R.
Mount Prospect, IL
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Martin said he has been going to this business for 10 years. They were honest and did an exceptional job. He knows they diagnosed the problem correctly and fixed it. His vehicle was running better than it did before his visit. They are the best auto repair facility in the area. They have saved him a lot of money and he will continue going there.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/09/2018

We are so thankful for your loyalty with us and that we have continued to show you great service during that time! Our staff works hard at providing the most honest service when in comes to car maintanence. We look forward to continuing our business with you in the future!

Bill Stegich
Owner
847-724-9732

JT
Jamie T.
Glenview, IL
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Jamie said the business did great work.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 05/10/2018

Thank you so much for bringing in your business with us! We are happy to hear our technicians were able to provide you with great work on your car and look forward to giving you great service the next time!

Bill Stegich
Owner
847-724-9732

JR
JOANN R.
Wheeling, IL
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Consistently great customer service
I've been bringing my car to Hynes for many years now and I've never been disappointed. The staff are always pleasant and professional. They answer any questions I have without making me feel stupid or incompetent. I've recommended them to others in the past and will continue to do so.
Bill S. from Hynes Auto Service responded on 05/02/2018

Thank you so much for your continued business with us for all these years and for all the recommendations to other customers! Our staff work hard in providing honest feedback on what the car needs as well as educating our customers on their proper car maintanence. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

Anonymous avatar
Verified Customer
Winnetka, IL
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
THE OWNER AND STAFF ARE ALWAYS NICE AND HELPFUL.
I have been taking my cars to Hynes for years. They are honest which is so important in the car industry. They go above and beyond when trying to solve issues with my cars. They drive me home when I drop the car off. They get my car back to me asap. It's just a nice place to go to get your car serviced.
Bill S. from Hynes Auto Service responded on 04/25/2018

Thank you so much for you loyalty with us! We work hard to provide our customers with service that leaves them feeling well taken care of and honest and helpful in the information on proper maintanence of their cars. Looking forward to continuing business with you in the future!

Bill Stegich
Owner
847-724-9732

BS
Brandon S.
Winnetka, IL
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Brandon said the staff were polite, personable, and helpful. He said they had a very good experience.
This review was collected via phone interview by Customer Research Inc.
Bill S. from Hynes Auto Service responded on 04/25/2018

We appreciate you bringing in your car with us! We are happy to hear that you had a great experience as we helped you and look forward to helping you out again in the future!

Bill Stegich
Owner
847-724-9732

TS
TOM S.
Winnetka, IL
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Always excellent and honest service.
No matter what the need for my 02 Maxima, you take care of it.
Bill S. from Hynes Auto Service responded on 04/18/2018

We appreciate you bringing in your car with us! Our staff works hard in providing our customers with honesty and proper maintanence so that they leave feeling taken care of. We look forward to helping you again in the future!

Bill Stegich
Owner
847-724-9732

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