Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

473 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


AG
Alfredo G.
Brick, NJ
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2019
They broke a transmission line now have leak
Hello I’m very upset with the shop. I had the car towed for the car not starting fine they found out it was the A/C compressor they called and told me that need to be replaced. Then when they were done with that work or finishing they tell me I have a sever transmission leak which did not have before the took it. Now there telling me they have no idea how it happened and now they want to charge me another 400$ on top of what I spent for the original problem. I spoke to different people in this field and tell me that it’s wrong of them to try say it happens but it was fine before I took to them now I can’t even drive my truck without the fear of messing my transmission up. I don’t think it’s right how there trying to blame me instead of the person that was actually working on my vehicle.. like I said there was no leak before I took it there now the truck is smoking from the leak and now I have to figure out how to correct this issue. Please help 8485254051

Verified Customer
Jackson, NJ
Pontiac Solstice
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2018
Unsatisfied
Brought my car to them and was very disappointed by the outcome. Waisted good money and things are still broken..

JF
John F.
Point Pleasant Beach, NJ
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2018
Beware!
As I picked up my car today, the bill included a $300 part that Gill and I agreed just yesterday I could do without. Today he told me that our conversation of yesterday never happened. I stood there in disbelief. Took me a while to realize that I was being swindled. He told me one thing and did another just to raise my bill. This was the first time that I didn’t go to my dealer for repair, and I regret it. Sure dealers are expensive but they don’t openly con you like this. I will NEVER go back to Legacy. And I will make sure any family or friends do not go either ! Fool me once..

RP
Rha P.
Lakewood, NJ
Toyota Avalon
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/17/2018
Did not fix the problem
We are satisfied with the customer service provided at this location, however we brought in the car to get the front brakes fixed and though it was in the shop for half a day, the brakes are still not fixed so we have to bring it back. Not sure if they did anything at all really. Not happy with the work.

LD
Lena D.
Lakewood, NJ
Buick LaCrosse
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2019
Wrong garage
Little disappointed. Supposed to pick me up 2 times had to take taxi which is more money car fixed right away.

DD
Dennis D.
Jackson, NJ
BMW X3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/19/2018 Category: Service
Dennis said the service the business provided was too expensive.
This review was collected via phone interview by Customer Research Inc.

VM
Veena M.
Lakewood, NJ
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Spoke with Veena's husband, Jagdis. He said they fixed everything but the charge was a little bit high.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Brick, NJ
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019
Taurus
Thanks great job

TD
Tracy D.
Howell, NJ
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019
Feb Repair
Legacy was very good. Took the time to tell me exactly what was wrong and what wasnt. Came in at exactly the estimate and was done when they said they would be. Extremely friendly and easy to deal with.

EM
Enoch M.
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2019
Good customer relations
Good experiences which is the reason for the continued visits for many years with multiple vehicles. As one who thinks maintenance goes a long way Legacy helps do such in a professional & relatable way.

DM
David M.
Brick, NJ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2018 Category: Service
David said the business did not resolve his issue, so he had to take his vehicle back in.
This review was collected via phone interview by Customer Research Inc.

AA
Andrew A.
Brick, NJ
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Andrew said the staff provided very good service.
This review was collected via phone interview by Customer Research Inc.

TB
Tori B.
Lakewood, NJ
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Service
Tori said the staff is good and their customer service is good as well.
This review was collected via phone interview by Customer Research Inc.

JL
Jamaal L.
New Jersey
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Jamaal said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
New Jersey
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
David said he will recommended this facility.
This review was collected via phone interview by Customer Research Inc.

LR
Lawrence R.
Howell, NJ
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017
Friendly, knowledgeable and reliable
I always receive prompt and courteous service from Legacy Automotive. They are reliable and very knowledgeable.

SN
Sheri N.
New Jersey
Mazda CX-9
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Sheri said this business had good service. They were professional.
This review was collected via phone interview by Customer Research Inc.

MR
Meredith R.
Lakewood, NJ
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Meredith said he did not have any problems with the service this business provide. He pointed out a light that was on and when he left it was still on. He had to return for follow-up work.
This review was collected via phone interview by Customer Research Inc.

CC
Carlos C.
New Jersey
Chrysler Town & Country SWB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Carlos said he has only spoken with the staff on the phone, and they were very cordial.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017
You are taken care of in a professional matter.
You walk in tell them what you need done & they take care of it. If they see something, that needs repair, they bring it to your attention & ask if you want it taken care of. They tell you up front, what the repair will cost.

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