Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

325 Reviews

99% Would Recommend
Latest Review 21 days ago

Reviews


PS
Phil S.
Washington
Ford Super Duty F-350 SRW
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2017 Category: Service
Phil said this business did not get his vehicle fixed. For the reasons specified, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

JG
Jacob G.
Washington
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
Jacob said the vehicle service was supposed to take 1day, but it took a week. There were a few hiccups, and he is not sure if his vehicle was serviced correctly. He would not recommend the business until he drives the vehicle more and has more experience with the facility.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Washington
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2015 Category: Service
Steve said after this business serviced his vehicle, his four wheel drive is not working and he has to bring it back.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
Washington
Chevrolet Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2015 Category: Service
Steve said this business did not have the best customer service, but they were fast and got the job done well.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Spoke with Mike. He said they have good service.
This review was collected via phone interview by Customer Research Inc.

NC
Noel C.
Washington
Chevrolet Blazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2018 Category: Service
Noel said the staff is very good and seems to know what they're doing. They resolved issues other places couldn't for him. It wasn't the business' fault, but there was a lot of street work going on during this visit. They were pretty good about scheduling and getting back to him. He was referred to the place by his brother, who has taken multiple vehicles there. He stated they seem reliable, down to earth, and he trusts them to do the job and do what needs to be done.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Washington
GMC Sierra 3500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Scott said the service was good.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Scott said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RC
Ruth C.
Washington
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Ruth said the staff did a good job. She was really happy with the service and she will be returning.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Washington
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Tom said the price of the work was a lot more than expected and they did not communicate the price before the service.
This review was collected via phone interview by Customer Research Inc.

DG
Dawn G.
Washington
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Dawn said it was great, and quick. She had to return her vehicle. The air conditioner plug was unplugged and the oil was low, even though they performed an oil change.
This review was collected via phone interview by Customer Research Inc.

TB
Tor B.
Washington
Chevrolet
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2017 Category: Service
Tor said the service took way too long but they were able to get the job done. He has a very demanding job and it was inconvenient for him to have to wait that long.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Seattle, WA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017 Category: Service
Tom said this business was fine. He was hoping they would call him about changing the rotors but they just put on the provided pads.
This review was collected via phone interview by Customer Research Inc.

DS
Darrell S.
Washington
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2017 Category: Service
Darrell said the service provided by this business was good.
This review was collected via phone interview by Customer Research Inc.

LK
Lloyd K.
Washington
Honda Element
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
Lloyd said he has been using this business for years but they were not able to get the work done in time during his most recent visit.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Washington
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2017 Category: Service
John said he was very happy with this business.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Washington
Nissan Armada
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2017 Category: Service
James said he has been to this facility several times and they have always been very efficient and the staff friendly. Although he has been completely satisfied in the past, this time he took the vehicle in for several things and they overlooked one, so he will have to take the vehicle back and ask them to take another look at it. His vehicle has a duel horn system and one of the horns was working so he doesn't think they realized the other one was not. This is the first time there has even been a little hiccup with his service by this business.
This review was collected via phone interview by Customer Research Inc.

KC
Kenna C.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2016 Category: Service
Kenna said this business did a fantastic job. They left a rag under her vehicle but other than that, the guys are good and everything is good at this business.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Washington
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2016 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JW
Joanna W.
Washington
Kia Sedona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2016 Category: Service
Joanna said the service was great at the business, they were reliable and efficient.
This review was collected via phone interview by Customer Research Inc.