Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

352 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


JS
John S.
Washington
Ford F-Super Duty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/29/2018 Category: Service
John said it was an okay experience. The employees did not reset his vehicle's fuel tank setting correctly. He had further issues with his repair after his service visit, due to that.
This review was collected via phone interview by Customer Research Inc.

JG
Jacob G.
Washington
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
Jacob said the vehicle service was supposed to take 1day, but it took a week. There were a few hiccups, and he is not sure if his vehicle was serviced correctly. He would not recommend the business until he drives the vehicle more and has more experience with the facility.
This review was collected via phone interview by Customer Research Inc.

PS
Phil S.
Washington
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2017 Category: Service
Phil said this business did not get his vehicle fixed. For the reasons specified, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

RC
RON C.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017
Customer service
Great job

JP
Jeff P.
Washington
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Jeff said the business did exactly what they said they would. They kept to their timeline and their customer service was great. Dan was awesome and trustworthy.
This review was collected via phone interview by Customer Research Inc.

TA
Tom A.
Washington
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Tom said the service was great.
This review was collected via phone interview by Customer Research Inc.

RC
RON C.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
LATS to the rescue once again!
Danny and the crew found the problem with my truck and they went above and beyond like always! Thanks guys!

BR
BRAD R.
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Honest & personable!
We had a rather expensive repair, a timing chain on our 2010 Chev Equinox. Our Equinox is now running like new again! Thank you!

MM
Mark M.
Washington
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Mark said their price is a bit high but they do a good job and he's happy with the service
This review was collected via phone interview by Customer Research Inc.

JH
Jim H.
Washington
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jim said everybody is friendly, and he had a really nice experience.
This review was collected via phone interview by Customer Research Inc.

LM
Logan M.
Washington
Geo Storm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Logan said everything was fixed with his vehicle. Dan was cooperative, and he is pleased with the outcome.
This review was collected via phone interview by Customer Research Inc.

BH
BRIAN H.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great shop
I have been doing business with this shop for over 20 years. They are simply the best shop out there. You couldn't find a more honest shop if you tried.

JM
Jana M.
Washington
Ford Contour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Jana said they did a good job. She said she appreciates the good customer service and all of their help.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Washington
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Chris said they were polite, efficient and took care of him.
This review was collected via phone interview by Customer Research Inc.

CB
Cliff B.
Washington
Ford Super Duty F-550 DRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Cliff said that the business was very responsive. He said that they took care of the problem, understood it quickly and dealt with it right away. He said that they were Friendly, Helpful and Informative.
This review was collected via phone interview by Customer Research Inc.

BL
Bob L.
Washington
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Bob said they did a good job
This review was collected via phone interview by Customer Research Inc.

AM
Andy M.
Washington
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Andy said the technicians do a good job. He likes them.
This review was collected via phone interview by Customer Research Inc.

DK
Doug K.
Washington
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Doug said this business took care of the problems quickly and Dan was great to work with.
This review was collected via phone interview by Customer Research Inc.

MA
Mustafa A.
Washington
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Mustafa said he can trust them with his vehicle.
This review was collected via phone interview by Customer Research Inc.

DC
Devin C.
Washington
Mercury Cougar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Devin said they completed the service under budget
This review was collected via phone interview by Customer Research Inc.

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